Buddy Program-Support Forum Overview

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Summary

This article is to help buddies teach their trainees how to answer in the support forum. Below is a checklist, which buddies should cover with their trainees and some links that buddies can give to their trainees or use them.

Overview

This is a list of everything your trainee needs to know. It's recommended to go through this list when working with your trainee.

  • Checking the question tags and system details
  • Understanding the question
  • Replying to the question
  • Using canned response
  • Using knowledge base articles
  • Report abuse the spam user and questions
  • Editing the replied answer

Useful Links

Video



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