SUMO community discussions

an article for how to Solve: "Something is trying to trick Firefox into accepting an insecure update..." message.

  • 4 Replies
  • Last reply by AliceWyman
  1. mahdimb
    mahdimb 2 posts
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    hi i have ESET nod32 Smart Security and have this problem. i found solution for problem. in nod32 for Solve the problem: Setup> Enter advanced setup ... > Web and email> Web access and antiphishing protection> HTTP, HTTPS HTTPS scanner setup tab and HTTPS filtering mode and Do not use HTTPS protocol checking.

    good luck

    hi i have ESET nod32 Smart Security and have this problem. i found solution for problem. in nod32 for Solve the problem: Setup> Enter advanced setup ... > Web and email> Web access and antiphishing protection> HTTP, HTTPS HTTPS scanner setup tab and HTTPS filtering mode and Do not use HTTPS protocol checking. good luck
  2. AliceWyman
    AliceWyman 6154 posts
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    Hi, mahdimb. I was wondering, did you post this information on the support forum? I did a google search on "trick Firefox" site:support.mozilla.org and found a number of support forum questions on that error, for which the suggested solution is to do a clean reinstall of Firefox by removing the program files and reinstalling.

    The latest one I found was from Nov 2012. Another question was from Feb 2012. One of the earlier questions mentioned a bug report, Bug 653830 - Popup notice Software Update - Update Failed - Something is trying to trick Firefox into accepting an insecure (that bug was marked "incomplete").

    In any case, this error is part of a larger set of "Update Failed" errors. If you want to post an alternate fix, it probably belongs in the How to fix the Update Failed error message when updating Firefox article. It would be great if you could add the information you found to that article .... you can post it in its Discussion forum here (and post a link back to this thread):

    Hi, mahdimb. I was wondering, did you post this information on the [https://support.mozilla.org/en-US/questions support forum]? I did a google search on [https://www.google.com/search?q=%22Trick+firefox%22+site%3Asupport.mozilla.org "trick Firefox" site:support.mozilla.org] and found a number of support forum questions on that error, for which the suggested solution is to do a clean reinstall of Firefox by removing the program files and reinstalling. The latest one I found was from [https://support.mozilla.org/en-US/questions/941099 Nov 2012]. Another question was from [https://support.mozilla.org/en-US/questions/919214 Feb 2012]. One of the earlier questions mentioned a bug report, [https://bugzilla.mozilla.org/show_bug.cgi?id=653830 Bug 653830 - Popup notice Software Update - Update Failed - Something is trying to trick Firefox into accepting an insecure] (that bug was marked "incomplete"). In any case, this error is part of a larger set of "Update Failed" errors. If you want to post an alternate fix, it probably belongs in the [[How to fix the Update Failed error message when updating Firefox]] article. It would be great if you could add the information you found to that article .... you can post it in its Discussion forum here (and post a link back to this thread): *https://support.mozilla.org/en-US/kb/update-failed-error-message-when-updating/discuss
  3. AliceWyman
    AliceWyman 6154 posts
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    P.S. I see that the same error was already discussed before in the contributor forums:

    P.S. I see that the same error was already discussed before in the contributor forums: *[/forums/contributors/706227] Something is trying to trick firefox into accepting an insecure update *[/forums/knowledge-base-articles/704988] [In KB] Software Update Failed
  4. mahdimb
    mahdimb 2 posts
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    hi AliceWyman i previously searched these links that you say, but not found a solution.:-)

    hi AliceWyman i previously searched these links that you say, but not found a solution.:-)
  5. AliceWyman
    AliceWyman 6154 posts
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    Hi again.

    Thanks again for mentioning that the Firefox update error can be resolved by changing a setting in ESET nod32 Smart Security under "Web access and antiphishing protection" (HTTPS filtering mode -> Do not use HTTPS protocol checking) Only thing, I'm wondering if changing the setting you mentioned should be done as a temporary workaround (does ESET support have any more information?) or if it's better to simply disable the software.

    I see that NOD Antivirus software was mentioned as interfering with the Software Update process - see http://kb.mozillazine.org/Software_Update#Software_that_can_cause_updates_to_fail - and the linked reference goes back to 2007!

    The How to fix the Update Failed error message when updating Firefox article does say,

    Close other running programs

    Some programs that can interfere with Firefox are set to start up automatically when you start your computer. Before updating Firefox, try closing or disabling such programs; for example, Spybot TeaTimer and Logitech QuickCam software have been known to interfere with Firefox updates.

    I'm thinking that this section might be updated to add "NOD Security software" but this topic really belongs in that article's own Discussion forum.

    Hi again. Thanks again for mentioning that the Firefox update error can be resolved by changing a setting in ESET nod32 Smart Security under "Web access and antiphishing protection" (HTTPS filtering mode -> Do not use HTTPS protocol checking) Only thing, I'm wondering if changing the setting you mentioned should be done as a temporary workaround (does [http://kb.eset.com/esetkb/ ESET support] have any more information?) or if it's better to simply disable the software. I see that NOD Antivirus software was mentioned as interfering with the Software Update process - see http://kb.mozillazine.org/Software_Update#Software_that_can_cause_updates_to_fail - and the [http://forums.mozillazine.org/viewtopic.php?p=2926175#p2926175 linked reference] goes back to 2007! The [[How to fix the Update Failed error message when updating Firefox]] article does say, ----- ===Close other running programs=== Some programs that can interfere with Firefox are set to start up automatically when you start your computer. Before updating Firefox, try closing or disabling such programs; for example, Spybot TeaTimer and Logitech QuickCam software have been known to interfere with Firefox updates. ------- I'm thinking that this section might be updated to add "NOD Security software" but this topic really belongs in that article's own Discussion forum.