Firefox Support Forum

I recently installed Firefox on my new computer and when I tried to log into my account to sync browsing history, saved logins, extensions, etc., I realized that I forgot my Firefox account password. After I reset my firefox account password, firefox is now not syncing any of my data.

New: Is it true that changing the Mozilla account password will cause the sync data to be lost? If so, why didn't I get any warning before changing the password? In the current state, if I log in the account on Firefox Android, will the information on the Android device be lost, or will the desktop Firefox sync with it? please guide me

Hello,

I just got a new Macbook Air and I am trying to sync my bookmarks and preference etc., from my current Macbook Pro. I read the help articles and one thing I cannot find is a "Sync Now" option on the Air. It is not under the menu icon list. I signed out of the Pro and back in. The user and PW are the same on both laptops. Hoping you can help.

Julie

Greetings from Greece,

i use Mozilla Fieefox many years now to sync everything from home, to mobile and work. Today at work, I received a new computer with fresh Windows 11 installation, bind to an MS Domain and the latest version of Firefox installed.

With a great dissapointment i realised that i couldn't connect with my mozilla account while in the previous pc with with windows 10, worked and synced flawlesly. While pressing "Sign In" from the 3-line menu on the top right corner nothing happens, sometimes it opens a window that keeps loading and some times the login page is loaded. After inserting the email and pressing the button it takes quite some time, a red ribbon notification appears "Proccessing..." and when next screen appears and the password is entered... (it takes also quite some time) the red ribbon notification appears "Working..." and after a little while "The operation was aborted".

I've uninstalled and reinstalled firefox, cleared profiles and created new ones, took advantage of all refresh tools mozilla offers.... nothing. In fact in all 3 pc's we received today the reaction was identical. On the other hand if i try to login to mozilla throught Chrome or Edge the login process works like a charm.

Any thoughts, ideas would be very much appreciated.. could it be a Policy Problem for Windows 11 for example?!?

Thanks in advance for your time

I have Firefox 107.0.1 installed on my windows 11 22H2 OS Build 22621.900 and I had around 63 tabs or so open. I ALWAYS click the "X" in the top right corner and then it brings up the "close xx" tabs window. Then when I reopen firefox I can click history>restore previous session. Anyways I closed regular firefox.. because a friend of mine wanted to look up something but not interfere with my open tabs so we opened firefox private browsing.. thinking it wouldn't interfere with normal firefox... Yet when I went back to normal firefox and tried to go to history>restore previous session it was grayed out. So how do I get a hold of Mozilla to restore my account and stuff to 12/01/2022 at around 3am CST? Also how do I let them know that firefox private browsing has this issue with messing up open tabs in non-private browsing firefox? This is severely annoying and disappointing. I have tabs open for a reason and they should all stay there until I close them. But now they're gone and I wish to have them back. So if someone could let me know how to get a hold of a Mozilla/firefox staff member so they can revert my account that would be awesome. Just to be clear I was able to replicate the issue by having a few tabs open in normal firefox and then closing it.. then opening private browsing firefox and closing it. You should be able to go to history>restore previous session in normal firefox to be able to get your tabs back.. but are unable to do so after opening and closing private browsing firefox. Why is this? I thought they were separate and shouldn't interfere with each other in this way?

i had to rebuild my laptop computer and set up firefox on it, set up/turned on sync and the browser does NOT match the broswer srttings on the desktop where the sync comes from. bookmarked weblink icons only show up when a new tab is opened and vanish once a website is opened, icons for bookmarked weblinks on the bookmarks bar are generic wireframe globe-like-icons only, the custom firefox colour setup i struggled to create over the course of several weeks does not appear at all, nor does the dark theme. how then do i get this to -really- syc???

is het mogelijk dat het opslaan van documenten via firefox automatische voorzien worden van een firefox extension? Kan het zo zijn dat als je firefox verwijdert deze documenten dan niet meer toegangelijk zijn?

Als dat zo is hoe kan ik dit dan weer herstellen?

Very sorry. I saw 2 icons on my desktop and deleted one without checking to see if my Bookmarks were in both of them. They weren't. Do you know of any way to retrieve what I deleted, or should I just put them back as I need them? Also, I set up my original Mozilla account 5 years ago, and don't remember how to add a bookmark panel on the left of the screen.

I used Firefox Sync when I bought my new computer and it worked perfectly. This time, I had to reset my computer and forgot my password. Using my account associated email, I reset my password and my information was gone.

I switched from Chrome to Firefox a couple weeks ago. Everything seemed to go fine at first but now my laptop is not syncing bookmarks with my Android phone or desktop PC. My about:sync-log is filled with errors every few minutes. When browsing through them, I see a common reference saying the master password is locked and it can't sync but the primary password option is unchecked in my settings. Interestingly, nothing happens when I click sign out under my profile and I have to go to the Mozilla manage account screen and sign out from there. Sometimes when I do that and log back in, bookmarks will sync once and then error out again. Any assistance you can provide would be appreciated.

I do not have any mobile device to sync with Firefox. HOWEVER, I would like to sync with Outlook.com from Microsoft. Centurylink my ISP provider was off-line for quite a while so they could create a better email program and when they finally came back online, last week, there were a list of things in computer language that I am supposed to do but do not understand. Like you, whenever I want to ask a question I have to send it via email then the response is the same thing listed in their instructions, NO HELP at all. Now, on a daily basis, I am receiving emails from Microsoft Outlook stating "Please update your credentials for the account Rhonda89@q.com." "It looks like we don't have permission to get email for Rhonda89@q.com."

The daily emails from Microsoft Outlook started on October 24, 2022, about the time Centurylink Email came back on line, I think. They did not send any messages advising us of this. I happened to find the information when I looked for it online.

I am still attempting to reach someone at Centurylink for help...lol

In the meantime, is there anything you can do to assist in this endeavour.

Thank you, Rhonda Caywood

Hello all, I have three devices, two laptops, and android phone. I have all three synced and running that way no problem other than one thing I have had an open question for since oct 2nd about mass opening synced tabs into active tabs...

Question here is, is there an active sync? like, I want it when I open a new tab on my android, it automatically opens same tab on both laptops, or i open something on a laptop, and the other laptop and android open it as well. same for closing and all that

Im not looking for it to auto complete forms or anything like that, just keep the same tabs opened across all devices

I have a 2nd laptop that I need to sync for my passwords and bookmarks, everytime I try to sync it says incorrect password, when I know it's correct. then locks me out after a few attempts but it works fine on the main laptop! Please, I need help! thank you

I re-installed a fresh windows copy, and after I signed into my Sync account I found nothing of my saved info including everything (bookmarks, saved password... etc).. I tried different computer and still have the same problem. I removed and re-installed firefox, but in vain. I don't know what happened. I believe that my data are saved to my account not on computer, so I supposed to find them wherever I sign in.. plz help me to solve this serious issue. thanks in advance.

Hello dear supports i created a firefox account with my pc and i just have that on my pc not mobile and i just sync all of my info(sync now) and i would change my windows for viruses,now i reinstall firefox and singin in my acc and i dont see my pass,history,bookmarks and etc.pls help me i really need those

I recently upgraded to Windows 11, and was very careful, I thought, to back up my Firefox bookmarks and the tab plugin I use to save my sessions because for whatever reason Firefox can't handle that reliably. It all worked, because I could just sync it, but now a month later I had to reinstall Windows and... I can't sync my browser.

I've tried every password I could think of. I can't recall if I wrote it down somewhere last time, or changed it since, but I'm pretty sure I'm using the right email. Right now I'm logged in with another account.

And while I see a tab session saved from last month, which is unfortunately a little out of date but better than nothing, I don't see any saved bookmarks from this year. Just one from a year ago. I have no idea what's happened exactly, but I wasn't as careful this time because the sync worked so recently.

Now I'm stuck! I have some very important bookmark folders saved, that are key to all my projects basically. I can't just start fresh. But I can't log in, can't find any password change written down in my notes, which I may just have forgotten to note down. And I can't find any contact for Firefox support.

I do value security when it comes to handling my data but there must be a way to verify who I am, and change the password using my email?

Hi,

On September 15, 2022 I created this thread here on Firefox Support Forum and now I finally have an answer to the question, but as we can see my thread was archived and I can't update anything, so I decided to create a new thread just to mark my previous question as solved and bring it an answer.

I contacted Mozilla Firefox developers and got a response: Firefox is no longer integrated with Gravatar. Considering this, I can tranquilly say there is no bug or problem with my account as I thought. It's a pity that Firefox no longer support Gravatar integration, and even if I use an old version I will face the same "issue" because the Gravatar integration was a online feature linked to the Firefox account*, not to the browser itself.

Info source: https://github.com/mozilla/fxa/issues/15665

- - -

Admins can now archive and close this thread, I only ask to keep it online to help who may need this information in the future. Thanks.

• Actually I made a mistake when I wrote this, the Gravatar integration was an online feature linked to the Mozilla account, not Firefox. James explained the distinction on #4 post of the current thread.

Last edit: On January 31, 2023 I created this thread on r/firefox but no one answered precisely. This current thread here on Firefox Support Forum also solves what was asked on reddit. The thread created on January 31, 2023 and posted on r/firefox was archived as well, like what happened to my thread with the same theme here on Firefox Support Forum, then I also created a new thread on r/firefox to mark my question as solved.

Up to four or so days ago I was able to fire up my Linux and Firefox and had immediate access to both Gmail and Calendar. Now I am requested to sign in every time, are offered a Shareable Calendar (for which I have no use) and get a notification in my cell phone reporting a new login. Also, WhatsApp Web is requiring to link with my phone every time I want to use it in my laptop.

I'm using Firefox 120.0 and this behavior appears to have started after the upgrade. I have also Vivaldi installed and its operation with the above pages is normal.

This is most annoying. Have security rules been changed? Am I doing something wrong? Will appreciate any help you can provide.