Firefox Community Forum

I got an email supposedly from breach-alerts@mozilla.com that claims there are currently 3 data breaches and has this link to resolve: https://blrv1ly5.r.us-west-2.awstrack.me/L0/https:%2F%2Fmonitor.mozilla.org%2Fuser%2Fdashboard%2Faction-needed%3Futm_source=monitor-product%26utm_medium=product-email%26utm_campaign=monthly-report-free-us-scan-no-exp-yes-breach-resolved-no%26utm_content=resolve-exposures-us/1/01010195ceba1024-6e3f74fe-119a-4e2e-9033-398671a830d9-000000/DDeGOTLjROOXCCk2fJvXJbdefc4=419

This seems like a phishing email, is it legit? Should I find another browser?

I'm encountering some difficulties with my current account, which is locked out. I would like to request assistance from the support team to help me delete my account and remove my personal information from the platform. However, I'm having trouble finding the contact information for the support team. I couldn't locate their email address or phone number, and I'm hesitant to post my personal email address and information on a public forum.

I'm feeling quite frustrated, as I've never encountered such challenges with an app before. It appears that I'm unable to reach the Firefox support team at the moment. Can someone please provide guidance on how I can securely and privately request their assistance in deleting my account and personal information?

I had to create a new account just to post this question because my original account got locked out. This happened because I recently acquired a new phone and didn't transfer the two-step authentication information to my new device.

I've seen cites that prove that Mozilla's latest policy updates (thanks for no notice) are now positioning Firefox to sell our data for both ad targeting and AI training purposes. I oppose both, and have no use for Firefox if it joins those already disrespecting and monetizing user privacy in those regards. How do I a) ensure I'm getting the plain language notices of further policy updates, and b) register my dismay with Firefox for this betrayal? While you're coming up with an answer, I'll be discontinuing my monthly support for the Mozilla Foundation. I have HAD IT with the greed people ruining everything.

My blog has started displaying the message, "Firefox can't open this page". The message also says, "To protect your security, accounts.google.com will not allow Firefox to display the page if another site has embedded it. To see this page, you need to open it in a new window." But opening it in a new window didn't work. I tried clearing the cache, and pasting the link into a new open tab, but neither helps. I tried opening it in Safari, and that works fine, so this seems to be a Firefox problem. Any suggestion?

I received an email from breach-alerts@mozilla.com and wanted to know if this is from Mozilla or a scam.

It said it was from Mozilla Monitor and that I was part of a breach

Mozilla Monitor⁩ discovered the following data breach that includes your personal information:

Breach source:

   Orange Romania

Your exposed data:

   Email addresses, Partial credit card data, and Phone numbers

We’ll guide you step-by-step on how to resolve this data breach.

The urls in the email started with https://blrv1ly5.r.us-west-2.awstrack.me, for example:

https://blrv1ly5.r.us-west-2.awstrack.me/L0/https:%2F%2Fmonitor.mozilla.org%2Fuser%2Fdashboard%2Faction-needed%2F%3Futm_source=monitor-product%26utm_medium=product-email%26utm_campaign=breach-alert-free-us-no-scan%26utm_content=lets-get-started-us/1/010101954707497e-60e09c39-3a6c-4790-9ec8-1e6c480be653-000000/vhuplzy93ytOGWRRt1XRPcDqVKM=416

places.sqlite: this file records EVERY website I've ever visited in a db table! This despite opting out of History and flushing daily It's frustrating that FF surreptiously collects such personal info. Why record every site I visit, date-timestamps, frequency, etc.?

moz_historyvisits_dateindex ON moz_historyvisits (visit_date) moz_places_lastvisitdateindex

As test, I changed the name to places-sqlite.old to see if FF will create a new one It didn't make a new table; re-created the old one.

I need to update FF because of the expired certificates, but would like to clear these out first. Similarly, can I get rid of the icon database? My bookmarks are backed up as JSON and HTML files. I just wished they didn't contain extraneous info

Please assist or advise why Firefox seems to be slowing down my system by memory usage. I have a handful (6) of tabs open on 1 browser session and my system started slowing down so I checked my task manager and it shows that I have more than a dozen of Firefox instances open chewing up almost 90% of my memory.

Please assist or advise me on how to tweak my browser to perform better, and not to show ghost instances

I'm finding that firefoxcp isolated web content uses a LOT of memory on my Mac Mini. What can I do about this besides not using Firefox. I like the browser and have been using it since its introduction

I accessed the about:support page as part of attempting to diagnose a fix irregularities with logging of history entries. After at most 2 seconds the screen repeatedly began flashing to a black screen. The screen would stay black for up to 10 seconds then clear for maybe 1 to 2 seconds and then blackscreen again repeatedly. It did it on several consecutive occasions so is no one-off

Similar problems occur with Amazon Prime and Spotify but the black screen last significantly longer (over a minute or more) and the cleared screen shorter (milliseconds).

On no occasions have I seen anything that resembles and error message or code.

I restarted Firefox in safe mode loading about:support again with no other tab loaded and it continued to happen. It clearly is not a add-on or extension that is responsible. Sometimes shutting down Firefox (if you can see the screen long enough to do so) clears the problem but not always. Equally switching windows using <ALT><TAB> can relieve the problem but only on some occasions. I've not identified which applications might relieve the issue in such circumstances but suffice to say were I to return to the problem web page it would begin again.

Trying to reset the video card (Windows key Ctrl Shift B) has no effect.

Clearing the cache, cookies etc seems to make no difference and other temporary files

I only clear my history periodically leaving several months of entries available.

I have tried to update the video drivers on numerous occasions and been advised they are up to date on every occasion.

It occurs with hardware acceleration checked on and without it.

Reinstalling Firefox makes no difference and the black screen issues have been happening now for probably 2 years or so across multiple versions of Firefox and before today (when I used about:support which I have not used before) I had assumed it was purely down to third party sites but now having experienced these problems it's clear that at least in part Firefox is part of the problem.

It does not happen with other 'about' functions (profiles,config,processes,memory) so seems specific to the about:support function in terms of Firefox related pages.

Turning the monitor off and disconnecting the monitor from the power supply for the obligatory 10 seconds is the most certain and least disruptive way of resolving the problem. Just turning the monitor off and on again without disconnecting the power does not seem to resolve the issue. Obviously rebooting the system which can waste more than an hour of my time all told shutting down and bringing up software will also clear the issue. Rebooting a PC is no resolution to any software problem.

I am using an HP24i FHD monitor connected to a Dell Optiplex 7060 SFF running Windows 10 Pro Version 22H2 OS Build 19045.5487 and an up to date version of Firefox (version 136.0.1 [64-bit])

The system is regularly scanned for malware and viruses and as far as I am concerned is clean. Standard WIndows maintenance and repair tasks (eg fsck, sfc, DISM) are carried out periodically and there is currently one windows update released earlier this week outstanding.

Please can you advise what other steps I can take (or if it is a 'feature' linked to the about:support page provide a work around in your next release) to address a problem that is becoming an increasing nuisance and yet another reason to abandon Firefox whose performance is becoming increasingly flakey in a number of ways.

PS Your 'educated guesses' about software versions in the help form page are blank. Another feature?

i am looking for a way to protect myself and my children from accessing or having to see / have shoved down our throat content promoting lgbtq. please provide me a blocker to block agenda driven sex ed and ALL LGBTQ content.

Can You explain why you try to inform us about securities and improvements against privacy threats BUT now the Browser try to get access to a personal Folder? Does the Documents folder needed for internet browsing? Please, answer me otherwise I report this weird behaviour to authority. Thanks

Since the update I've had a few issues, most I was able to fix but this one eludes me. Opening up various news sites I get the "Firefox prevented this page from reloading" error at the top and clicking allow does nothing. Anyone know how to get around this error? I'm not looking to totally disable the FF feature that prevents other pages from loading a different one, but just to browse the website after hitting 'allow'.

Thanks in advance.

I have "Don't enable HTTPS-Only Mode" selected and still cannot connect to local sites. Example http://192.168.1.81 is chnaged to https://192.168.1.81 and rrecive cannot connect message.

This problem started after you last week after an update.

All of a sudden my Apple laptop Firefox is responding VERY slowly. It takes about 10 seconds from hitting enter to any screen response. I've tried it with and without my VPN on, and there's been no changes to my Avast security software (that I know of). I've reviewed the settings/preferences without any clue about what is happening and what I could do to minimize it. I've run a speed check which resulted in 287 down and 190 up, so it's definitely NT my network.

For highly encrypted messages and sensitive information each time renewed or discovered for the first time cam be very intimidating for certain people. Based on the facts and past experiences, this has become extremely important to discuss and share knowledge with true and trustworthy people only to ours and others peace of mind and safety.