Windows 11 file explorer cannot open icon files in the ShortCutCache folder

When File Explorer of Windows 11 25H2 tries to access and open an icon-file in the FF (144-64bit) profile's 'shortcutcache' folder, explorer gets Access Denied. The acco… (read more)

When File Explorer of Windows 11 25H2 tries to access and open an icon-file in the FF (144-64bit) profile's 'shortcutcache' folder, explorer gets Access Denied. The account running Firefox has admin rights.

Looking to the ACL of the profile folder containing the folder 'shortcutcache' show no reason for the blocking. Trying this with a new profile did not help.

Asked by Jörg Debus 3 هفته قبل

Last reply by Denys 3 هفته قبل

"The bookmarks and history system will not be functional" because one of Firefox's files is in use by another application. I cannot fix this problem.

I must have done something to mess this up,can someone help me fix this, cannot bookmark. I have used Firfox for many years. Thank you. Joe Daraio email- [edited email fr… (read more)

I must have done something to mess this up,can someone help me fix this, cannot bookmark. I have used Firfox for many years. Thank you. Joe Daraio email- [edited email from public community support forum]

Asked by bansoxs 3 هفته قبل

Last reply by jscher2000 - Support Volunteer 3 هفته قبل

bookmarks and history

Hi Can you please help i have tried everything to get rid of this message i have uninstalled and reinstalled i have constantly refreshed and nothing helps,I get the messa… (read more)

Hi Can you please help i have tried everything to get rid of this message i have uninstalled and reinstalled i have constantly refreshed and nothing helps,I get the message The bookmarks and history system will not be functional because one of firefoxs files is in use by another application also for quick access place your bookmarks here on the bookmark toolbar. I am not very technical but it is driving me mad please fix this for me Thanks

Asked by marksd 3 هفته قبل

Last reply by David Robert 3 هفته قبل

Netflix not working Noted = The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.

Very annoying to deprive me of my preferred news source. Firefox refuses to load any link on Netflix Here is the message "The page you are trying to view cannot be sh… (read more)

Very annoying to deprive me of my preferred news source. Firefox refuses to load any link on Netflix

   Here is the message "The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."

Please fix this or advise Thank you. David Vosbein [edited email and phone# from public community support forum]

Asked by dvosbein 1 ماه قبل

Last reply by Kaasplank3333 1 ماه قبل

Outlook Sign-in

Since the last Firefox update, I am unable to sign into my Outlook account. When I click "Sign In" it opens a new tab with the sign-in buttons. Works fine in Edge and Chr… (read more)

Since the last Firefox update, I am unable to sign into my Outlook account. When I click "Sign In" it opens a new tab with the sign-in buttons. Works fine in Edge and Chrome.

Asked by RheaNL 4 ماه قبل

Last reply by jscher2000 - Support Volunteer 1 ماه قبل

Developer Edition

Developer edition seems to be blocking Today's Deals when browsing amazon.com. Regular firefox does not do this. Suggestion on what to do to fix it. Also trying to bro… (read more)

Developer edition seems to be blocking Today's Deals when browsing amazon.com. Regular firefox does not do this. Suggestion on what to do to fix it.

Also trying to browse distrowatch give the following: Warning: Potential Security Risk Ahead.

Asked by Grumpy 2 ماه قبل

Last reply by Paul 2 ماه قبل

Firefox app

McFee is trying to sell us computer protection. We have had Firefox for several years. I am now getting an alert to Turn On Firefox. How would it get turned off, and how … (read more)

McFee is trying to sell us computer protection. We have had Firefox for several years. I am now getting an alert to Turn On Firefox. How would it get turned off, and how do I turn it on without going through Mozilla's selling site?

Asked by beiannorma 2 ماه قبل

Last reply by jscher2000 - Support Volunteer 2 ماه قبل

Facebook won't load

For the past 2 days, Facebook won't load when I try to change my page to another (just switching between accounts). It acts like it is changing or loading, and then I ju… (read more)

For the past 2 days, Facebook won't load when I try to change my page to another (just switching between accounts). It acts like it is changing or loading, and then I just get nothing. I have done all of the things that are requested from clearing my cache, browsing data, restarting, etc. Nothing is working. I've attached a picture of my screen of I receive when I try to change pages - the big F. LOL Facebook on my phone works fine. I've tried also turning off my VPN and it doesn't load.

I've also had issues with my Xfinity email loading unless I turn off my VPN.

So what is going on?

Asked by Kimberly K. Walters 5 ماه قبل

Last reply by thefazioagency 2 ماه قبل

crash and slow startup

hey My name is Moji and i was 17 years user of firefox. my mozilla after last update became so slow when i open it and seems crash. my screen frizing for 3-4 mins and i d… (read more)

hey My name is Moji and i was 17 years user of firefox. my mozilla after last update became so slow when i open it and seems crash. my screen frizing for 3-4 mins and i dont know why? could you help me what can i do???? please answer my question to my new gmail : [email address]

Asked by msh_3349 2 ماه قبل

Last reply by Paul 2 ماه قبل

spotify images not loading?

How do I fix spotify images being grey? when I'm not logged in I can see he images of albums but whenever I log in they turn grey and I can't see the album/song image. Is… (read more)

How do I fix spotify images being grey? when I'm not logged in I can see he images of albums but whenever I log in they turn grey and I can't see the album/song image. Is there any way to fix this? I added a image for some context if that helps :) it's how the greyed out songs look.

Asked by melolol 5 ماه قبل

Last reply by jonzn4SUSE 5 ماه قبل