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I am running FF 6.8 and when trying to download 6.12 I am told I do not have the systems premission to insatall it. I have been using FF for a few years now with out any problems. What has been changed to lock me out of FF upgrades?

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  • 3 have this problem
  • آخرین پاسخ توسّط cor-el

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I have downloaded the upgrade and attempted to move it from the application folder to the dock without any luck and when I ask help to check for updates I am told I do not have permission to install updates. I attempted to update FF a couple of months ago and when I encounter this problem I downloaded Safari and installed it. I have tried a couple times along the way to download the upgrade to FF without any luck.

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I am using an IMac 10.5.8.

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I just scanned 17 pages of Forum questions and responses and found this response to questions similar ours:

cor-el 11589 posts 799 answers Posted November 16, 2010 7:11:19 PM PST: If you have Mac OS X 10.4 or newer then do this: • Download a new copy of the Firefox program: • Trash the current Firefox application to do a clean (re)install. • Install the new version that you have downloaded. Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

Prior to trying this I opened my Profile Folder and then opened My Account to see if my bookmarks were there - I did not find my bookmarks.

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Use Help > Troubleshooting Information > Profile Directory: Open Containing Folder