Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Both FireFox and Thunderbird can't connect to server anymore

  • No replies
  • 0 have this problem
  • 29 views
more options

Hello,

I'm facing a two-fold problem:

1. Firefox (138.0.4, 64-bits): when trying to open a website the URL is loaded in the FF-tab, but the screen stays empty

2. Thunderbird (128.10.0esr, 64-bits): downloading messages isn't possible anymore. When sending a message I get following error message (in Dutch):

Verzenden van het bericht is mislukt. Er is een fout opgetreden bij het verzenden van e-mail: fout met uitgaande (SMTP-)server. De server antwoordde: Cannot connect to SMTP server 127.0.0.1 (127.0.0.1:54601), connect error 10061.

Translated to English:

Sending the message failed. An error occurred while sending the email: Outgoing (SMTP) server error. The server responded: Cannot connect to SMTP server 127.0.0.1 (127.0.0.1:54601), connect error 10061.

I did a ping with following result:

C:\Users\<user>>ping 127.0.0.1

Pinging 127.0.0.1 with 32 bytes of data: Reply from 127.0.0.1: bytes=32 time<1ms TTL=128 Reply from 127.0.0.1: bytes=32 time<1ms TTL=128 Reply from 127.0.0.1: bytes=32 time<1ms TTL=128 Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:

   Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

   Minimum = 0ms, Maximum = 0ms, Average = 0ms


I didn't make any changes to FF and/or TB, and my wild guess is that the necessary Mozilla servers aren't available anymore, due to:

May 21, 2025

No incidents reported today. May 20, 2025 Mozilla Monitor website will be down for 2 hours starting 5/20/2025 at 6 AM PT. Completed - The scheduled maintenance has been completed. May 20, 15:02 UTC Verifying - Verification is currently underway for the maintenance items. May 20, 14:40 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 20, 14:00 UTC Scheduled - Mozilla Monitor website will be down for maintenance for 2 hours starting 5/20/2025 at 6 AM PT. During this time, the site will be unavailable.

If somebody could step-in, that would be great!

Hello, I'm facing a two-fold problem: 1. Firefox (138.0.4, 64-bits): when trying to open a website the URL is loaded in the FF-tab, but the screen stays empty 2. Thunderbird (128.10.0esr, 64-bits): downloading messages isn't possible anymore. When sending a message I get following error message (in Dutch): ''Verzenden van het bericht is mislukt. Er is een fout opgetreden bij het verzenden van e-mail: fout met uitgaande (SMTP-)server. De server antwoordde: Cannot connect to SMTP server 127.0.0.1 (127.0.0.1:54601), connect error 10061.'' Translated to English: ''Sending the message failed. An error occurred while sending the email: Outgoing (SMTP) server error. The server responded: Cannot connect to SMTP server 127.0.0.1 (127.0.0.1:54601), connect error 10061.'' I did a ping with following result: C:\Users\<user>>ping 127.0.0.1 Pinging 127.0.0.1 with 32 bytes of data: Reply from 127.0.0.1: bytes=32 time<1ms TTL=128 Reply from 127.0.0.1: bytes=32 time<1ms TTL=128 Reply from 127.0.0.1: bytes=32 time<1ms TTL=128 Reply from 127.0.0.1: bytes=32 time<1ms TTL=128 Ping statistics for 127.0.0.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms I didn't make any changes to FF and/or TB, and my wild guess is that the necessary Mozilla servers aren't available anymore, due to: May 21, 2025 No incidents reported today. May 20, 2025 Mozilla Monitor website will be down for 2 hours starting 5/20/2025 at 6 AM PT. Completed - The scheduled maintenance has been completed. May 20, 15:02 UTC Verifying - Verification is currently underway for the maintenance items. May 20, 14:40 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 20, 14:00 UTC Scheduled - Mozilla Monitor website will be down for maintenance for 2 hours starting 5/20/2025 at 6 AM PT. During this time, the site will be unavailable. If somebody could step-in, that would be great!

Modified by Thunderbird2015

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.