Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Upgrade has made my webmail fail.

  • No replies
  • 0 have this problem
  • 5 views
bjthedj
bjthedj
more options

My ISP is VirginMedia and I use their Webmail system for all of my email requirements.

I have FireFox set to download new versions when issued and upgrade when my machine is rebooted.

I rebooted yesterday and the new version FireFox (v138.0.1 (64bit)) was installed.

When I checked my mail later on I got the message: 

   Error: Failed to load messages.  Retry.

And that has remained the same for more than 24 hours; none of my folders are accessible and I have been unable to send mail; I have 44 messaqes in my Inbox and 2 in my Spam folder.

I contacted Virgin's Tech Support earlier this evening and they were unable to find any faults at their end, and they suggested trying another browser (which I was loathe to do since FireFox has been my choice for more years than I care to remember ~~ but I bit the bullet and installed Opera - and found that I was able to access my webmail and all of its' folders at Virgin.

Please tell me that there'a fix on the way, I don't want to switch from FFox and nor do I want to run two browsers at the same time.

My ISP is VirginMedia and I use their Webmail system for all of my email requirements. I have FireFox set to download new versions when issued and upgrade when my machine is rebooted. I rebooted yesterday and the new version FireFox ('''v138.0.1 (64bit)''') was installed. When I checked my mail later on I got the message: Error: Failed to load messages. Retry. And that has remained the same for more than 24 hours; none of my folders are accessible and I have been unable to send mail; I have 44 messaqes in my Inbox and 2 in my Spam folder. I contacted Virgin's Tech Support earlier this evening and they were unable to find any faults at their end, and they suggested trying another browser (which I was loathe to do since FireFox has been my choice for more years than I care to remember ~~ but I bit the bullet and installed Opera - and found that I was able to access my webmail and all of its' folders at Virgin. Please tell me that there'a fix on the way, I don't want to switch from FFox and nor do I want to run two browsers at the same time.
Attached screenshots

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.