Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How to completely reload Firefox and not lose passwords and maybe even settings.

  • 2 پاسخ
  • 0 have this problem
  • 28 views
  • آخرین پاسخ توسّط Jer

more options

Firefox seems to be hanging up my computer every once and awhile. Why I think FF, if I am able to kill it with task manager- all is well. Prior to that system is pretrty much locked up, sometimes can't even get task manager running. Also, about twice a week I get a message from FF about oops your Foxnews tab has stopped., please send report. I haven't sent report, just do a reload.

I have run 3 virus checkers, chkdsk and sfc /scannow and all are okay no virus, disk or system files missing.

Thinking of switching browsers for awhile?? Then seems there is a place in profile that has passwords, but I forgot where. Maybe I could download a completely new copy of firefox and keep my profile?? Then again maybe my profile is messed up.

Any suggestions the best way to get a completely new copy of FF??

On Windows 10 current release and now FF 119.0. Down to using Flagfox, Malwarebytes Browser Guard, tab reloader, undo close tab, web threat shield (webroot). Was for years using Noscripts, but stopped it for the last few weeks. Actually I stopped Malwarebytes Browser Guard, web threat shield and noscripts and still got hung up. That only left Flagfox, undo close tab and tab reload running as addons.

Firefox seems to be hanging up my computer every once and awhile. Why I think FF, if I am able to kill it with task manager- all is well. Prior to that system is pretrty much locked up, sometimes can't even get task manager running. Also, about twice a week I get a message from FF about oops your Foxnews tab has stopped., please send report. I haven't sent report, just do a reload. I have run 3 virus checkers, chkdsk and sfc /scannow and all are okay no virus, disk or system files missing. Thinking of switching browsers for awhile?? Then seems there is a place in profile that has passwords, but I forgot where. Maybe I could download a completely new copy of firefox and keep my profile?? Then again maybe my profile is messed up. Any suggestions the best way to get a completely new copy of FF?? On Windows 10 current release and now FF 119.0. Down to using Flagfox, Malwarebytes Browser Guard, tab reloader, undo close tab, web threat shield (webroot). Was for years using Noscripts, but stopped it for the last few weeks. Actually I stopped Malwarebytes Browser Guard, web threat shield and noscripts and still got hung up. That only left Flagfox, undo close tab and tab reload running as addons.

All Replies (2)

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Helpful?

more options

about:crashes just gets a screen that says- No crash reports have been submitted.

As I said it just hangs up and does nothing, not really a crash. Won't close a tab, won't open pull down menus, won't allow going to another tab does nothing when clicking on X in upper right corner. Takes forever to get task manager going and if I kill FF all is well.

Every now and then there is the one tab that gets a message, something like oops please submit, which I don't do the submit as I don't know what it is sending, but it doesn't hang up FF, I just reload tab and all is well.

Just wondering how to reload FF and not lose password and if possible favorites and other settings in profile. I do know where profile is and could just save it or export favorites and passwords.

Did set up Edge and got favorites and passwords from FF, but would rather use FF.

Helpful?

یک سؤال بپرسید

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.