How do I get my sync data restored to a previous state? Firefox has a programming issue and I need a staff member from there to help me...
I have Firefox 107.0.1 installed on my windows 11 22H2 OS Build 22621.900 and I had around 63 tabs or so open. I ALWAYS click the "X" in the top right corner and then it brings up the "close xx" tabs window. Then when I reopen firefox I can click history>restore previous session. Anyways I closed regular firefox.. because a friend of mine wanted to look up something but not interfere with my open tabs so we opened firefox private browsing.. thinking it wouldn't interfere with normal firefox... Yet when I went back to normal firefox and tried to go to history>restore previous session it was grayed out. So how do I get a hold of Mozilla to restore my account and stuff to 12/01/2022 at around 3am CST? Also how do I let them know that firefox private browsing has this issue with messing up open tabs in non-private browsing firefox? This is severely annoying and disappointing. I have tabs open for a reason and they should all stay there until I close them. But now they're gone and I wish to have them back. So if someone could let me know how to get a hold of a Mozilla/firefox staff member so they can revert my account that would be awesome. Just to be clear I was able to replicate the issue by having a few tabs open in normal firefox and then closing it.. then opening private browsing firefox and closing it. You should be able to go to history>restore previous session in normal firefox to be able to get your tabs back.. but are unable to do so after opening and closing private browsing firefox. Why is this? I thought they were separate and shouldn't interfere with each other in this way?
All Replies (3)
I say this advise. Make a new computer login for your friend to do their own firefox and not on yours as if they login as themselves what was on your tabs can be wipe clean from this. Sync isn't used for this action if the other devices don't have this data then there nothing those devices can sync back if they aren't connected but Sync isn't a backup those data come from the original computer if this was wiped out because your friend login as themselves there chances those data are gone when you went back and login as yourself.
I say this advise. Make a new computer login for your friend to do their own firefox and not on yours as if they login as themselves what was on your tabs can be wipe clean from this. Sync isn't used for this action if the other devices don't have this data then there nothing those devices can sync back if they aren't connected but Sync isn't a backup those data come from the original computer if this was wiped out because your friend login as themselves there chances those data are gone when you went back and login as yourself. Try looking here: https://support.mozilla.org/bm/questions/1204253 https://support.mozilla.org/bm/questions/1364444 https://support.mozilla.org/en-US/kb/restore-previous-session
I appreciate the response.. this doesn't solve the issue or answer my questions though. The issue is I was hanging out with a friend in person and they used my computer. I gave them permission and we were sitting side by side. I use Firefox sync. In a regular firefox session (the not private one) I had around 63 tabs or so open. I closed that Firefox session out and my friend opened a Firefox private browsing one. When he was done I went to open regular firefox and I noticed that the "restore previous session" button was grayed out. It seems that Firefox private browsing interferes and messes up open tabs with regular non private Firefox. So I wish to get a hold of a staff member at Mozilla and have them fix it. Just so there's no confusion... My friend and I were in person side by side. There was no logging in and out of different accounts or any of that. The account that is always logged in is my Firefox sync account. What happened is I closed regular firefox so that none of my open tabs got messed up.. and then we opened Firefox private browsing or whatever. But turns out doing that somehow messes up Firefox non private browsing tabs. So now my open tabs are gone. So I want to report this programming issue to Mozilla and I want my account sync data reverted back.
Modified by Brad
Mozilla has no contact beyond Bugzilla and Firefox forum end user help. Since no one else other the you and the other person was using it - it's anyone guess reading here what was done and access. And like I said you should've created a Temp User account so they could use Firefox but since it was the same account the likely chances something went wrong of they use Firefox standard and you didn't know could've happened. So without another person seeing what was being done now one can say what happened. And Private mode AFAIK in usage should've have affect the standard Firefox to which they most likely used Firefox standard not Private Mode and when they logged into their Firefox account it wiped clean the profile data.
Only other way to know is you need to find the old profile data if it still exists to get that back. And you can't sync when there is nothing for sync or you didn't do sync setup. Sync isn't a backup only sync data across devices and desktop that are connect to firefox account.
https://support.mozilla.org/en-US/kb/how-restore-browsing-session-backup https://support.mozilla.org/en-US/questions/1365012 https://support.mozilla.org/en-US/questions/1297681 https://support.mozilla.org/en-US/questions/1348762