Shockwave flash keeps crashing/freezing firefox
Before you respond with your list of troubleshooting for this issue, I have tried them ALL! There is so much on your website and the internet about this issue, the fixes are well known and well tried. Everytime I try to watch a live youtube streaming, plugin crashes and Firefox freezes and I need to restart my pc! I would thing the brilliant folks at Firefox would hve come up with a REAL fix for this by now. Apparently not.
so, I have disabled Shockwave, but it seems none of the other plugins suggested for this will work. The error message is always, "your browser does not recognize any of the video formats available", then suggests HTML5 . I tried all of those, and they won't work. Last time I sent you a question about this, I think it got deleted (on purpose?) because I couldn't find it. Please don't do so again. Or I will have to take further action.
Respond with REAL ASSISTANCE
Chosen solution
kaylaartist said
get your f-ing act together!!!
I'll do just that, right after I've asked you if maybe you have the
VLC Media Player plugin installed ?
www.videolan.org/vlc/
All Replies (20)
P.S. Windows 10-64, updated, video drivers updated, and the current version of FF
I looked at your profile. Lots of mail questions. Nothing about freezing or shockwave. Are you sure that you used this username to post the question?
Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac=<Command>) <Shift> A)
On the left side of the page, select Plugins. Make sure the ones you want to use are set to Ask or Allow.
Go to the web page. Once the page is loading, mouse to the address bar and Left click the icon. Select Permissions. In the menu, Make sure the ones you want to use are set to Ask or Allow.
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Restart Firefox. Are there any problems?
Didn't I tell you I tried all the 'fixes'??? Those 2 are some of the earliest/easiest. I told you I have tried everything in any posts, and mozilla's troubleshooting of this issue. And none of it helps. so, again, please do NOT send the same old, same old
Youtube has been using the HTML5 player for a good while now as it only uses the Flash Player as a fallback option for systems that does not support HTML5.
See https://www.youtube.com/html5/ as you should have all blue check marks.
If you have Windows 10 N or KN then you may not have the Media Feature Pack installed. https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows
Flash is called Flash Player as Shockwave Flash is a legacy name still used is some places like in the Plugins panel. Normally when people refer to Shockwave it is about the different Shockwave (for director) Player plugin which is not used much now days and is not needed for Flash Player to work.
Besides Youtube some other sites are using HTML5 player now like Twitch and Facebook and BBC.
You can see your previous threads and posts search links in your Sumo account page. https://support.mozilla.org/en-US/user/kaylaartist
Modified by James
My youtube video will not play with any other flash player except the one CALLED shockwave flash, so apparently some websites still use it. When it isn't installed I receive a message to install it. And as Isaid, I get an error message that my browser will not play the html 5 player. If you have a solution to this, I'd like to hear it
As to the HTML5 player, they are not ALL checked. The 4 that are, I havae already tried before. (Hence my telling you I have done everything already) The only thing I did not try is the media pack, which I just went to do.....Here's the error message: Windows Update Standalone Installer The update is not applicable to your computer
I have win 10-64
Any more ideas?
Sorry to be such a snot, but I find it irritating to be told to do stuff by tech that I've already told you I've tried
Read my first reply. I said the legacy name for Flash Player Plugin is Shockwave Flash. https://get.adobe.com/flashplayer/ http://www.adobe.com/ca/products/flashplayer.html
Shockwave (for director) Player is a different Plugin. http://get.adobe.com/shockwave/otherversions/ http://www.adobe.com/products/shockwaveplayer.html
I also posted how to check to see what you support for HTML5 player and how to get the needed codecs if you have Windows 10 N or KN version.
I have adobe flash player
It IS Adobe Shockwave flash plugin 23.0.0.185
Do I need to install Adobe Shockwave PLAYER for the flash plugin to work properly?
Ok, obviously You, nor anyone else has an answer to this and I am sick and tired of ff crashing my browser and having ot restart my pc....I'm switching. Firefox, get your f-ing act together!!!
Chosen Solution
kaylaartist said
get your f-ing act together!!!
I'll do just that, right after I've asked you if maybe you have the
VLC Media Player plugin installed ?
www.videolan.org/vlc/
No, I do not.
This issue is NOT SOLVED and I do not know why you posted it as such. You have been absolutely NO help, and Firefox continues to crash my pc and web pages don't show properly, etc. Firefox is the best browser to use when it works, but it has been going down hill and I am not the only user to think so. A quick google search should show you MANY of us have these issues and it would behoove Mozilla to fix it!!! Good by
kaylaartist said
This issue is NOT SOLVED and I do not know why you posted it as such
We don't have that ability. Please remove that flag. If you don’t, others that can help may not read this post.
Go to that message, and use the Undo link to its right.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Just FYI...I've done this twice before, as well, but.... b2f386c5-8bf1-40a4-aa7e-28b06e0324e4 11/6/2016 3:42 PM cb822a83-4b54-4da4-96c1-1382c87889b5 11/6/2016 6:49 AM eb439c6f-01b1-41e1-a11c-c8222d083a69 11/5/2016 3:24 PM a6cca598-2642-4cf1-b1fd-4652aa16ee19 10/28/2016 9:52 AM 7e857e65-ba61-462e-93d3-c7ecd9c75afb 10/28/2016 7:14 AM ef4c2899-2110-4b52-bf02-8976a1db512f 10/23/2016 11:05 AM 7cd53c1c-b62a-46d5-8955-311bfe70fcb7 10/20/2016 8:32 PM a8fa1709-889a-4923-a3cc-d42b67e8667a 10/20/2016 8:31 PM 51e3ec3e-87d9-4e73-963e-748a91ddd154 10/20/2016 8:30 PM f8ba1510-91b9-42e8-8541-d2a72573dcde 10/20/2016 12:49 PM a742f463-48b3-4f9f-ac80-f16877a5ee02 10/20/2016 12:48 PM bp-d580f269-7c52-4cc8-929e-601772161015 10/14/2016 11:02 PM 3a321426-db7e-4054-9876-c171831911be 10/9/2016 12:51 PM
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Why are you asking again? What I sent is what was on the page. there were not several pages of data
Modified by kaylaartist