Firefox for Android Support Forum

Hi, Suddenly Firefox Android can no longer open the magnet links. I can download and open the torrent with the torrent agent and I can also use the magnet links on Chrome Android, but on Firefox Android it doesn't work. I don't get any error message, it just doesn't work. I also tried Firefox Nightly, but that didn't work either. Anyone has an idea how can I solve this problem? Thanks in advance!

when i am downloading something my phone restarts even if i re install the app it still restart. I tried downloading at Chrome and my phone doesn't restart only at firefox restart my phone can you please fix this as soon as possible i need to download stuff here for my module thank you..

Very often when clicming the adress bar (almost always on sites like old.reddit.com, the app just stops responding and I must reopen it. I'd like a solution that won't involve removing all my bookmarks, history and saved data.

I regularly use Ebay to report scams, but last few weeks, the report and share buttons have disappeared, but still there on the Facebook browser! I've tried deleting the cookie, but hasn't made any difference! The first picture is from the Facebook browser, but the 2nd is via the Firefox browser!

Hello, I'm using Firefox on android and windows 10, and with both editions (with addons enabled or even without any activated), I can't make nintendo eshop webpage to show my login account, which is situated in the top right corner of the site. This is the only website that I know that doesn't like Firefox at all and is having problems with it. Sometimes my account appears there, but if I do something else within the site it disappears immediately. I'm logged in to the site and I can see my wishlist, but can't access the account page, because the icon menu doesn't load (see attached picture, top right corner). Because of this, I can't see the prices in my zone once I click on a game and also can't add the game to the wishlist, for this I have to use the console or another browser. Although I'm logged in to the site, because the account page is not loading, the website keeps telling me that I have to login in order to make any purchase. I've tried different methods and none worked. I want to know if there's a fix in making that menu load correctly? Thank you.

as the title says when downloading a file, firefox causes com.android.phone to crash. enough crashes causes my tablet to panic and auto restart itself.

the only app that can cause this is is firefox, downloading files via something like discord, doesn't trigger it, only firefox. i tried with other apps to no avail.

it started happening after an update (update TB-X606F_S301018_230810_BMP ) (the last update was a year ago so lenovo isn't gonna fix it on their end anytime soon) and it's quite annoying when i need to use firefox to download files to view/use.

Details:

 Device: Lenovo Tab M10 FHD Plus (TB-X606F)
 Android Version: 10
 Firefox version: 117.1.0
 security update: 2023 Aug
 Google play system update: 2023 May
 Lenovo system version: TB-X606F_S301018_230810_BMP

Firefox crashes Android system and System UI processes after every image download.

It happens after every image download finishes.

Firefox version in screenshots.

First problem: downloading image in firefox (android) causes SIM to briefly disconnect, causing internet drops on mobile data for a few seconds. SIM provider and location - GolanTelecom Israel. The browser has about 60 tabs of google search open, cant close them due to valuable data. Disabling addons did nothing. Firefox Nightly does not have this issue, only default Firefox app. Second problem: on some sites downloading images always fails ("Download failed") in mobile version of firefox, on desktop images are downloaded fine , e.g. any post on [ https://www.pixiv.net/en/ ]

Hi Mozilla team. There is some problem with downloading, since few weeks when I use Firefox for download any file/files my mobile signal gets dissappears, for few seconds. Due to that my call gets drop too. This is very serious issue. I tried every possible way to fix this, so I reinstall Firefox but I'm still facing the same problem.

after I downloaded something, my sim card becomes disabled for a while and comes back. I've cleared the data of the browser as newly download but still had the issue, I also deleted and re-downloaded the browser but didn't solve the issue.

Hello,

Recently I started to experience an issue that whenever I would specifically download a file using the Firefox web broswer for Android, my mobile would temporarily lose it's cell reception. After a few seconds it reconnects. The issue does not appear when downloading (for example) images from the Wikipedia mobile application, or using the Google Chrome browser. The issue is still present when using wi-fi or a VPN connection. This makes me very concerned about my privacy and the safety of my data on my device. The android version used is Android 11 and the app was updated as of September 9th

Thank you for assistance!

Hello,

I have a new cell phone and I installed both Firefox and Firefox Focus apps on the phone. I only use the regular Firefox app. Whenever I google search a business, it gives me the address and phone as normal. However, when I push the "call" option on the browser, it does not transfer to the phone app for me to call. I can't dial the number directly from the website.

I can do it this on Chrome but not Firefox.

Can someone give me the solution?

TIA

In the past, I could search for a business and the green phone would pop up on it and I could push it and it would open in my call/dial pad. Now it won't. When you click on it in the android mobile version it initially seems like it wants to load but immediately stops and does nothing. Am fully updates, full permissions, and cache/cookies cleaned since this started. Is there any other settings I should be looking at?

Steps to reproduce : - go to YouTube - open a video - press the full screen button or tilt the phone sideways to trigger full screen - Firefox crashes and forces back to home screen - if opening Firefox again only half of the video component shows as in portrait mode, rest is black screen - if attempting to go side/full screen does properly show the video, but going back again to normal screen still shows the half black screen

I can reproduce this with a almost 100% rate, it only fixes itself by restarting Firefox, where it will work until phone is put to sleep mode.

I tried reinstalling Firefox from scratch, as well as deleting my browser cache and it didn't fix.

Really do Like Firefox/Mozilla; Appreciate the opportunity offered to apply an app to link to cell phone; However my Cell Phone does Not allow apps, No Internet Connection. Should I go to 'Settings' to opt-out for the app??

Hello!

Firefox for Android consistently closes whenever I try to play a video in full screen mode.

The steps to replicate this bug are as follows: I go to a website that has a video (like YouTube), I start playing a video, and then I click on the full screen button. Firefox then closes out to the main menu of the home. When I try to reenter the app, the Firefox app becomes a black screen with a horribly offset tiny corner showing a portion of the webpage.

I cannot find any crash reports in the "about Firefox" subsection of the settings

I am using The latest version of Android 13 And my version of Firefox is 114.2.0 (Build #2015957435). I have tried clearing the app cache, and reinstalling the app. Neither fixes it.

Please let me know if I can provide anything further!

Does anyone have any recommended fixes?