Certainly! Here's the English version of the message, clearly and professionally written for reporting an issue with Smart DM in ManyChat:
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📩 Smart DM Issue Report … (read more)
Certainly! Here's the English version of the message, clearly and professionally written for reporting an issue with Smart DM in ManyChat:
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📩 Smart DM Issue Report – ManyChat
Hello,
I hope you're doing well.
I'm currently experiencing an issue with the Smart Direct Message (Smart DM) feature in ManyChat.
Issue Description:
Direct messages sent via flows are not being delivered to some users, or they are significantly delayed.
In some cases, the message status shows as “Sent”, but the recipient never receives the message.
All flows and Instagram integration settings have been correctly configured, yet the issue persists.
Troubleshooting steps already taken:
Verified Instagram and Facebook Page connections
Confirmed that necessary permissions for messaging are enabled
Checked flow logic and timing settings
Ensured account has not exceeded messaging limits or violated policies
Since Smart DM is a key part of our user engagement strategy, I would greatly appreciate any help or insight into what might be causing this issue — whether it’s related to account limitations, platform bugs, or API constraints.
Looking forward to your support.
Thank you,
[Jalalpooramin
