Firefox Community Forum

My Firefox account password is correct, but I cannot log in. The site says I need to complete the "Get Support" process before my account becomes active again. I don't understand what I need to do next or where to write the required information.

Please guide me step-by-step so I can reactivate my account. I am using a mobile device.

Thank you for your help.

Hello,

I did not receive the mail with verification code from you to add the addroid app. I had red all of your recomendations, done everything. Tryed 5times. Can you please check?

Thank you

Regards

Hi,

Every time I restart my Firefox browsers they will sign me out of my Mozilla account. I can see the email address associated with my account and 'Account disconnected'. I have to go through the process again every time I use it. I am using default privacy & security settings.

I am using :

140.3.1esr (64-bit) on Debian Trixie 143.0.4 (aarch64) on MacOS Tahoe 26.0.1 143.0.1 (64-bit) on OpenSuse Tumbleweed 20250929

Can you please help me resolve this?

Hey everyone,

I have been having this weird issue with Firefox lately every time I close the browser and open it again, I get logged out of all my websites. I’ve already checked the settings under “Privacy & Security,” and I do have “Delete cookies and site data when Firefox is closed” turned off, so that’s not the problem. It’s super annoying because I use a few tools daily, including my site https://calculadoridadegestacional.com.br/ and I have to log in again every single time. I’m on Windows 11, using Firefox version 131.0.1 (64-bit). Any idea what could be causing this? Cache? Profile issue? Would appreciate some help..

У меня Windows 11 Pro, скачивал firefox с прав администратора, но обычно после установки в правом верхнем углу появляется значок входа в аккаунт фаерфокс, которого сейчас у меня нету. Прошу если кто-то знает ответ или сталкивался с проблемой - помогите, мне срочно нужны пароли, которые остались на аккаунте

Using my Firefox browser I tried to login to mozilla account and I get the message "Local storage and cookes are required". I unblocked all cookie settings but have the same problem. I am able to log in using my MS Windows Edge browser, which I am presently using for this post.

Hello I finally install a proper win 11 on my laptop . Everything work fine except that i don't have acces to my mozilla account on firefox . But everything work fine on win 10 on the others computers i have. https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2025-09-23-08-17-52-460dab.png i uninstall and reinstall few time firefox but not change . https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2025-09-23-08-19-48-15e59f.png dl and installed from offical mozilla link or microsoft store give the same bad result What i m doing wrong ? this is a know bug ?