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Firefox crashes upon opening.

  • 3 replies
  • 13 have this problem
  • 9 views
  • Last reply by cor-el

Sjon
Sjon
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Firefox just recently and out of no where crashed every time i try and open the broswer. I followed the steps from the page,Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems, and non of it worked.

Firefox just recently and out of no where crashed every time i try and open the broswer. I followed the steps from the page,Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems, and non of it worked.

Chosen solution

Does it help to start Firefox in Safe Mode?

You can use one of these to start Firefox in Safe Mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled

In Firefox Safe mode these changes are effective:

  • all extensions are disabled
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored
  • default toolbar layout is used (localstore-safe.rdf)
  • Javascript JIT compilers are disabled (javascript.options.*jit)
  • hardware acceleration is disabled
  • plugins are not affected
  • preferences are not affected
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All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

If you can't open Firefox, see:

Sjon
Sjon Question owner
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bp-48066b85-7e17-4aa8-9100-1382b2131223
bp-8ed3fb53-dae8-441c-86c2-3e14a2131223
bp-d9dd5a0c-feae-447e-9525-8b24a2131223
bp-ad2e383b-7d02-4880-a2b1-6e9632131223
bp-14dc0f10-947a-472c-a422-5bdde2131223

Modified by cor-el

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Does it help to start Firefox in Safe Mode?

You can use one of these to start Firefox in Safe Mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled

In Firefox Safe mode these changes are effective:

  • all extensions are disabled
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored
  • default toolbar layout is used (localstore-safe.rdf)
  • Javascript JIT compilers are disabled (javascript.options.*jit)
  • hardware acceleration is disabled
  • plugins are not affected
  • preferences are not affected