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when within a wedsite, when prompted to access info a blank page that saya"Search Bookmarks and History" pops up denying me access, how do I fix this?

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  • Last reply by cor-el

mcmaclean01
mcmaclean01
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Example: when in my on line banking site I want to access older statements I press the prompt and a full blank page stating "search Bookmarks and History" pop up and I cannot access what I requested.

This happens on many sites, I do believe it may be something I accidentally changed.

How do I reset the program to correct this problem?

And if I just have to reload the program itself how do I insure my bookmarks will not be deleted?

Example: when in my on line banking site I want to access older statements I press the prompt and a full blank page stating "search Bookmarks and History" pop up and I cannot access what I requested. This happens on many sites, I do believe it may be something I accidentally changed. How do I reset the program to correct this problem? And if I just have to reload the program itself how do I insure my bookmarks will not be deleted?

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cor-el
cor-el
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If links are JavaScript type of links (onclick or href="javascript:")then you have to left-click such a link.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See: