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Thunderbird hangs when trying to save a message

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  • Last reply by Wayne Mery

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Using 140.2.1esr (64-bit) on Win, laptop has plenty of disk space free. When writing a long-ish message, I want to stop and think, so I do Ctrl S to Save... Sometimes works fine. Sometimes Thunderbird hangs and does not save, so I lose everything I wrote, very frustrating. Problem happened off and on during many weeks. I cannot replicate the problem on demand. Shut down- restart did not help. Any help will be much appreciated thanks.

Using 140.2.1esr (64-bit) on Win, laptop has plenty of disk space free. When writing a long-ish message, I want to stop and think, so I do Ctrl S to Save... Sometimes works fine. Sometimes Thunderbird hangs and does not save, so I lose everything I wrote, very frustrating. Problem happened off and on during many weeks. I cannot replicate the problem on demand. Shut down- restart did not help. Any help will be much appreciated thanks.

All Replies (5)

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I suggest saving to draft instead. saving to file has higher overhead.

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Thank you David for your reply. Normally my Thunderbird does indeed save as draft. I don't use Save as file.

My auto-saves and Ctrl-S (while writing a message) go to Drafts folder, except on intermittent occasions when Thunderbird hangs after Ctrl-S.

It seems the save to draft process fails occasionally - any tips how to troubleshoot this?

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Troubleshooting is a real can of worms. but my first suggestion to everyone is to look at what else is monitoring the disk for updates and eliminate that. Things like streaming backups, cloud sync of the storage location and antivirus all have a role to play normally in accessing your disk.

Generally Thunderbird stored your profile in ah hidden location accessed by the windows variable %adddata% some folk routinely change this location for various reasons and they frequently have issues with Third party applications that do not recognize the Thunderbird mail store as application data after the move.

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Thank you Matt, I don't use streaming backup and cloud sync, and intensive access of my local disks would seldom happen. I wonder if there's an occasional glitch with Thunderbird writing a Draft to the mail server (remote) that isn't being handled properly?

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Try Windows started in Safe Mode. Easier first step than try to guess whether something in Windows is impacting Thunderbird.

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