Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Windows11 printing

more options

Recently we switched my wife (first cc) from running on a PC under Windows 10 to Windows 11 using Firefox as the default browser with her main application being email. It seems that she can't print anything from Firefox, there is a screen that pops up saying "Preparing preview", the only way to get past that is to use the Esc key. It doesn't seem like Edge has that problem. I don't know how to find out what is going on, any advice would be welcome. I don't see how to get the version number, auto download and install Firefrox updates is enabled, I don't think any add-ons are installed. I'm not able to print from any website.

Recently we switched my wife (first cc) from running on a PC under Windows 10 to Windows 11 using Firefox as the default browser with her main application being email. It seems that she can't print anything from Firefox, there is a screen that pops up saying "Preparing preview", the only way to get past that is to use the Esc key. It doesn't seem like Edge has that problem. I don't know how to find out what is going on, any advice would be welcome. I don't see how to get the version number, auto download and install Firefrox updates is enabled, I don't think any add-ons are installed. I'm not able to print from any website.

All Replies (1)

more options

Hello

For my part, i don't know what else to tell you.

https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox ? Reset Firefox printer settings.

For information purposes. A other way to print, you can try.

Since Firefox 101. A new preference, print.prefer_system_dialog, was added to print using the system dialog and not the new print preview.

1 - Go to configuration editor for Firefox https://support.mozilla.org/en-US/kb/about-config-editor-firefox 2 - Enter a search term print.prefer_system_dialog You can double-click on the preference to set the value to true

Modified by Agent virtuel

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.