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Crashing issues

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

im2fst4u55
im2fst4u55
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Hello, I'm encountering multiple crashes from firefox per day. Even after refreshing it twice.

I've sent in multiple reports as well. Not sure if they can accessed to troubleshoot.

I feel like it's video related? It only started doing this at about the time I started using a TV as a second screen. There isn't a real strong correlation with the crashes. Sometimes Youtube, Messenger, Reddit, it acts very stubborn to load different pages I click on google and then crashes. The page will be missing usually when I reopen firefox as well.

I've attached an image of a recent crash. I don't always get these error messages either.

Appreciate some help.

Hello, I'm encountering multiple crashes from firefox per day. Even after refreshing it twice. I've sent in multiple reports as well. Not sure if they can accessed to troubleshoot. I feel like it's video related? It only started doing this at about the time I started using a TV as a second screen. There isn't a real strong correlation with the crashes. Sometimes Youtube, Messenger, Reddit, it acts very stubborn to load different pages I click on google and then crashes. The page will be missing usually when I reopen firefox as well. I've attached an image of a recent crash. I don't always get these error messages either. Appreciate some help.
Attached screenshots

All Replies (3)

Paul
Paul
  • Moderator
  • Top 10 Contributor
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

im2fst4u55
im2fst4u55 Question owner
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2268cba0-c3e5-4edf-855d-a2a09ee1eb58 7c17dfb8-6135-4a2e-a2f1-afc5116c95a9 65b1bb54-6f3a-4b9d-a200-a43f3efc4d10 1f47171e-2749-4dae-9a2f-54c3b59f5fe0 749afaf1-f0fa-4762-9a4b-5da18371a029 db7475ca-4ede-42bf-a327-5869e66f052d

I've submitted two from three different days. The last least recent ones had many crashes that day.

FredMcD
FredMcD
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Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.