Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Forced to use Chrome

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

more options

I have encountered a frustrating situation on several websites for quite some time now. I have tried to find out what is wrong but haven't been able to get an answer so I hope someone here can help me.

When I am on certain websites I am unable, for example, to watch a video or log in on a site if I decide to make a purchase. For instance, I receive channel 6ABCnews which I can read with no problem but if I want to watch one of their videos I have to switch to Chrome before it will play. Or I can look at items for sale on shopDisney but if I decide to buy something, I can't sign in unless I use Chrome. There is another online store that will let me see certain things (such as the return policy or how to order online) but it won't let me see their products unless I switch to Chrome. One last example has to do with my local newspaper. I can read the entire digital edition but if I try to place an ad (without ever leaving the site) I have to use Chrome. I attempted to upload images of the ad order form as it should look (when I use Chrome) and how it looks when using Firefox. Unfortunately, the Chrome image wouldn't upload.

Any suggestions as to what might be causing this? And is there anything I can do about it? I refuse to make Chrome my default browser which would appear to be the easiest solution.

Thank you!

I have encountered a frustrating situation on several websites for quite some time now. I have tried to find out what is wrong but haven't been able to get an answer so I hope someone here can help me. When I am on certain websites I am unable, for example, to watch a video or log in on a site if I decide to make a purchase. For instance, I receive channel 6ABCnews which I can read with no problem but if I want to watch one of their videos I have to switch to Chrome before it will play. Or I can look at items for sale on shopDisney but if I decide to buy something, I can't sign in unless I use Chrome. There is another online store that will let me see certain things (such as the return policy or how to order online) but it won't let me see their products unless I switch to Chrome. One last example has to do with my local newspaper. I can read the entire digital edition but if I try to place an ad (without ever leaving the site) I have to use Chrome. I attempted to upload images of the ad order form as it should look (when I use Chrome) and how it looks when using Firefox. Unfortunately, the Chrome image wouldn't upload. Any suggestions as to what might be causing this? And is there anything I can do about it? I refuse to make Chrome my default browser which would appear to be the easiest solution. Thank you!

All Replies (2)

more options

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Helpful?

more options

https://support.mozilla.org/en-US/questions/1359657#answer-1463359 and updated to 95.0. . . . I finally found where the plugin "Widevine Content Decryption Module provided by Google Inc." was not updating to the newest version of December 1, 2021. Ver #4.10.2391.0

cor-el; Make sure you have the latest Widevine version. You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.

You can possibly check the XHR requests in the Browser Console if this doesn't work.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.