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I cannot sign in to my Hotmail email account on Firefox but I can on other accounts.

  • 1 reply
  • 1 has this problem
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  • Last reply by FredMcD

crazyloon48
crazyloon48
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I have used Firefox for years with no problems but about 6 or 7 months ago I no longer can sign into my Hotmail email account. I have no problems signing in with Edge. Would much prefer to use Firefox. Please help.

I have used Firefox for years with no problems but about 6 or 7 months ago I no longer can sign into my Hotmail email account. I have no problems signing in with Edge. Would much prefer to use Firefox. Please help.

All Replies (1)

FredMcD
FredMcD
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Please explain the problem in detail. What happens? What is/are the exact error message(s) ?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}