In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

bp-13351b05-3fb5-4a1c-9353-4b6212160629

Signature: mozilla::layers::Layer::SnapTransformTranslation

No other information +++++++++++++++++++++++++++++++++++++++++++ bp-c1961a48-0f57-481b-9078-b56592160629

Signature: mozilla::layers::Layer::SnapTransformTranslation

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++++++++ bp-61a73724-8038-4035-a21f-90f992160629

Signature: mozilla::layers::Layer::SnapTransformTranslation

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

If you have problems with current Shockwave Flash plugin versions then check this:

• see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

• disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

• http://kb.mozillazine.org/Flash#Troubleshooting

The signature includes references to gfx/layers/ files, so could be related to hardware acceleration.

• Firefox 47.0.1 Crash Report [@ mozilla::layers::Layer::SnapTransformTranslation ]

You can try to disable hardware acceleration in Firefox.

• Options/Preferences -> Advanced -> General -> Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

• https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Thanks for your response. unfortunately none of the solutions fixed my issue. Below are the latest crash reports.

5430a7f1-b1c2-466d-8140-a14ec98e04d4 1/07/2016 9:01 AM bp-6553094f-0947-4cc8-8e52-3c86d2160630 1/07/2016 8:59 AM 3994e936-7551-4406-822f-f80ee019f918 1/07/2016 8:59 AM bp-bc2a803f-7829-45e1-a8bf-0c3d32160630 1/07/2016 8:51 AM bp-41a82d38-e5d8-4e0f-a9f4-b15c92160630 1/07/2016 8:43 AM bp-edd5f8dd-3f37-45cc-a352-2c6892160630 1/07/2016 8:31 AM 0a9e622e-6d56-4699-90dd-f934dc39d157 1/07/2016 5:34 AM

Try to disable color management to test if it is caused by a problem with color management. You can set the gfx.color_management.mode pref to 0 on the about:config page to disable Color Management. You need to close and restart Firefox to make the change effective. See:

• http://kb.mozillazine.org/gfx.color_management.mode

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

• http://kb.mozillazine.org/about:config

Tried color management, no success. Here are the latest crushes

c2130ad9-5a83-446e-99d1-2954c364a91d 1/07/2016 9:55 AM bp-35f30eb8-ad56-47ed-a4a5-e91ef2160630 1/07/2016 9:55 AM bp-d5046470-6bf2-4435-9f39-223c92160630 1/07/2016 9:52 AM a67b1239-6303-4e20-8660-c8376ea56c32 1/07/2016 9:07 AM 4738b73e-676c-4d38-8ade-5b04a6203a0c 1/07/2016 9:04 AM

Still no luck; here are this mornings crash reports

9d58a5aa-2df2-4efe-912f-dd674f331579 2/07/2016 9:26 AM 45fe8ee5-757c-463c-ad0b-453cb8ca9ea1 2/07/2016 9:23 AM