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I continue to receive a box offering Retry, Enter new password, Cancel but all six emails are properly connected and receive the email sent to them

  • 8 replies
  • 2 have this problem
  • 1 view
  • Last reply by Steve Lee

Floripaguy
Floripaguy
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My laptop ceased to function recently and I was obliged to buy a new one. If you need the info it is a Lenovo G50 operating on Windows 10. Thunderbird is still my default mail application.

I paid for PCWorld (an electrical retailer in England) to transfer all my programs and saved content from the old to the new. During the process my email address and all my saved emails on Mozilla were lost. They had wiped the hard drive on my old machine. I returned with an external hard disk where I had maintained a back up copy of my existing hard drive. When eventually Thinderbird was located and decompressed it was found to be corrupted.

It seems the assistant was under the impression that the program (Thunderbird) maintained everything in a cloud and that merely by signing in again everything would be downloaded as it was.

I have downloaded Mozilla Thunderbird again but everything appears to be different in style and content. All six emails are properly connected and receive the email sent to them. However I continue to receive a box offering Retry, Enter new password, Cancel. If I press cancel the box disappears and emails download as normal. What is the problem here?

I receive my downloads for the BT accounts from BT.com. They often download several times.

If you could help with all or any of these problems I would be most grateful.

My laptop ceased to function recently and I was obliged to buy a new one. If you need the info it is a Lenovo G50 operating on Windows 10. Thunderbird is still my default mail application. I paid for PCWorld (an electrical retailer in England) to transfer all my programs and saved content from the old to the new. During the process my email address and all my saved emails on Mozilla were lost. They had wiped the hard drive on my old machine. I returned with an external hard disk where I had maintained a back up copy of my existing hard drive. When eventually Thinderbird was located and decompressed it was found to be corrupted. It seems the assistant was under the impression that the program (Thunderbird) maintained everything in a cloud and that merely by signing in again everything would be downloaded as it was. I have downloaded Mozilla Thunderbird again but everything appears to be different in style and content. All six emails are properly connected and receive the email sent to them. However I continue to receive a box offering Retry, Enter new password, Cancel. If I press cancel the box disappears and emails download as normal. What is the problem here? I receive my downloads for the BT accounts from BT.com. They often download several times. If you could help with all or any of these problems I would be most grateful.

Chosen solution

McAfee will be what is going on here I think. See https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#McAfee

Read this answer in context 👍 0

All Replies (8)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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First things first... we need to work out what is going on here.

Please add the troubleshooting information to your post, that will show what accounts you actually have as well as add-ons so we can take some educated guesses as to where the password prompt is coming from (like google calendar) To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
Floripaguy
Floripaguy Question owner
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Application Basics 

   Name: Thunderbird
   Version: 45.1.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.1.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20160509110721
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) mail.btinternet.com:993, SSL, passwordCleartext
     OUTGOING: , mail.btinternet.com:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) mail.btinternet.com:993, SSL, passwordCleartext
     OUTGOING: , mail.btinternet.com:465, SSL, passwordCleartext, true

   account4:
     INCOMING: account4, , (imap) mail.btinternet.com:993, SSL, passwordCleartext
     OUTGOING: , mail.btinternet.com:465, SSL, passwordCleartext, true

   account5:
     INCOMING: account5, , (imap) mail.btinternet.com:993, SSL, passwordCleartext
     OUTGOING: , mail.btinternet.com:465, SSL, passwordCleartext, true

   account6:
     INCOMING: account6, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

   account7:
     INCOMING: account7, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-bb1d4ec2-c89e-419f-9199-e78432160502 (02/05/2016)
   http://crash-stats.mozilla.com/report/index/bp-6fed2600-7034-4e81-8d5c-23a062160501 (02/05/2016)

 Extensions
   Lightning, 4.7.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   McAfee Anti-Spam Thunderbird Extension, 2.0, false, msktbird@mcafee.com

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 45.1.0
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 12
     gfx.crash-guard.glcontext.appVersion: 45.1.0
     gfx.crash-guard.glcontext.deviceID: 0x1616
     gfx.crash-guard.glcontext.driverVersion: 20.19.15.4331
     gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
     gfx.crash-guard.status.glcontext: 2
     mail.openMessageBehavior.version: 1
     mail.winsearch.enable: true
     mail.winsearch.firstRunDone: true
     mail.winsearch.global_reindex_time: 1463395147
     mailnews.database.global.datastore.id: 7dac9a92-32a0-40c0-a807-947daf8dca5
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1463843586
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true

 Graphics

     Adapter Description: Intel(R) HD Graphics 5500
     Vendor ID: 0x8086
     Device ID: 0x1616
     Adapter RAM: Unknown
     Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Driver Version: 20.19.15.4331
     Driver Date: 11-18-2015
     Direct2D Enabled: false
     DirectWrite Enabled: false (10.0.10586.0)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.12
     4.12

     NSS
     3.21.1 Basic ECC
     3.21.1 Basic ECC

     NSS Util
     3.21.1
     3.21.1

     NSS SSL
     3.21.1 Basic ECC
     3.21.1 Basic ECC

     NSS S/MIME
     3.21.1 Basic ECC
     3.21.1 Basic ECC
Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

McAfee will be what is going on here I think. See https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#McAfee

Steve Lee
Steve Lee
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Following your earlier answer I have uninstalled McAfee altogether and reverted to AVG Premium which used to work perfectly well. However I continue to get the same messages at least once per day. I also keep getting asked about compacting which I don't particularly need. It seems the message service is working adequately but these pop-up boxes are irritations.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

pennhale10 said

Following your earlier answer I have uninstalled McAfee altogether and reverted to AVG Premium which used to work perfectly well. However I continue to get the same messages at least once per day. I also keep getting asked about compacting which I don't particularly need. It seems the message service is working adequately but these pop-up boxes are irritations.

Let me assure you in no uncertain terms. You need to compact. Failure to do so is almost a certain recipe for data loss at some point.

So instead of be annoyed, heed the urgent requests on the program to allow this fundamental maintenance before it results in data loss.

Steve Lee
Steve Lee
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Ok I can do this. However what can be done about the Retry, New password, or cancel pop-up?

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Are any of your accounts with Hotmail? I get this sort of error fairly frequently from their servers. No idea why as there is nothing wrong... Just how they manages they servers I think.

Otherwise, are you using a remote calendar? or do you have more account configured that you think?

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
Steve Lee
Steve Lee
more options

Application Basics 

   Name: Thunderbird
   Version: 45.1.1
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.1.1
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20160526140950
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) mail.btinternet.com:993, SSL, passwordCleartext
     OUTGOING: , mail.btinternet.com:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) mail.btinternet.com:993, SSL, passwordCleartext
     OUTGOING: , mail.btinternet.com:465, SSL, passwordCleartext, true

   account4:
     INCOMING: account4, , (imap) mail.btinternet.com:993, SSL, passwordCleartext
     OUTGOING: , mail.btinternet.com:465, SSL, passwordCleartext, true

   account5:
     INCOMING: account5, , (imap) mail.btinternet.com:993, SSL, passwordCleartext
     OUTGOING: , mail.btinternet.com:465, SSL, passwordCleartext, true

   account6:
     INCOMING: account6, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

   account7:
     INCOMING: account7, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-bb1d4ec2-c89e-419f-9199-e78432160502 (02/05/2016)
   http://crash-stats.mozilla.com/report/index/bp-6fed2600-7034-4e81-8d5c-23a062160501 (02/05/2016)

 Extensions
   Lightning, 4.7.1.1, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 45.1.1
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 12
     gfx.crash-guard.glcontext.appVersion: 45.1.0
     gfx.crash-guard.glcontext.deviceID: 0x1616
     gfx.crash-guard.glcontext.driverVersion: 20.19.15.4331
     gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
     gfx.crash-guard.status.glcontext: 2
     mail.openMessageBehavior.version: 1
     mail.winsearch.enable: true
     mail.winsearch.firstRunDone: true
     mail.winsearch.global_reindex_time: 1463395147
     mailnews.database.global.datastore.id: 7dac9a92-32a0-40c0-a807-947daf8dca5
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1466337688
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true

 Graphics

     Adapter Description: Intel(R) HD Graphics 5500
     Vendor ID: 0x8086
     Device ID: 0x1616
     Adapter RAM: Unknown
     Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Driver Version: 20.19.15.4331
     Driver Date: 11-18-2015
     Direct2D Enabled: false
     DirectWrite Enabled: false (10.0.10586.0)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.12
     4.12

     NSS
     3.21.1 Basic ECC
     3.21.1 Basic ECC

     NSS Util
     3.21.1
     3.21.1

     NSS SSL
     3.21.1 Basic ECC
     3.21.1 Basic ECC

     NSS S/MIME
     3.21.1 Basic ECC
     3.21.1 Basic ECC