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how to get "unsubmitted" crash report?
I was browsing Amazon.com and Firefox crash on some of their web page but not all. It doesn't ask if I want to send a crash report so I don't really know what the problem is. So is there a way to find these "unsubmitted" crash report? I am running on windows 7.
The error message I got about the crash is"
Problem Event Name: AppHangB1 Application Name: firefox.exe Application Version: 220.127.116.1167 Application Timestamp: 5519f1ce Hang Signature: be17 Hang Type: 0 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Hang Signature 1: be171992c5c7c025c32260961a9f848b Additional Hang Signature 2: b7cd Additional Hang Signature 3: b7cd35f0954859f9c749c9cc7e0551f2 Additional Hang Signature 4: be17 Additional Hang Signature 5: be171992c5c7c025c32260961a9f848b Additional Hang Signature 6: b7cd Additional Hang Signature 7: b7cd35f0954859f9c749c9cc7e0551f2
All Replies (7)
If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".
You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
Alternatively you can open about:crashes via the location/address bar.
If a line on the about:crashes page doesn't start with "bp-" then click the line to submit the report and the link will be updated and gets a "bp-" prefix if the report is submitted successfully. Please do not add the "bp-" prefix yourself.
I tried "about:support" and "about:crashes" but they only have submitted crash report. They don't have never submitted report. Is there a way to "ask" Firefox to submit a crash report, instead of waiting for it to pop up that window and giving you the option if you want to send a crash report?
If all reports have been submitted then that is OK and you can post the IDs of a few recent crash reports that start with a "bp-" prefix.
No, they were never submitted because firefox never had that pop-up window and asked me if I wanted to submit a crash report or not. This is why I ask if there is a way to get "unsubmitted" crash report so I can know what the problem is (or manually "ask" firefox to generate a crash report and submit it.)
If there are no crash reports showing in about:crashes and you also do not the the crash reporter pop-up then you may not have crashes, but you have have experienced other issues like a hang.
Try to use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.
- 3-bar Menu button > Exit (Power button)
- Windows: File > Exit
- Mac: Firefox > Quit Firefox
- Linux: File > Quit
In case you use "Clear history when Firefox closes" then try to disable this feature.
- Tools > Options > Privacy > Firefox will: "Use custom settings for history": [X] "Clear history when Firefox closes" > Settings
I tried "Windows: File > Exit." But firefox just show up "not responding." I had to force close it. That's the crash. I don't use ""Clear history when Firefox closes."