upgrade to 44.0 version

hi svetushka, where did they disappear from, do you happen to have a folder called "old firefox data on your desktop and does an external tool like http://www.nirsoft.net/utils/passwordfox.html still show them?

Hi, thank you for replying...there is no such folder on my desktop and Firefox files which keep password info were created as new during upgrade installation, I lost all my passwords...this version also saved my downloads I had today to TEMP folder and usually it was DOWNLOADS, I don't understand why it was necessary to mess up old settings and data, thumb down for this version

thanks for following up. could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? maybe this can give us a clue what is going on...

Application Basics

Name: Firefox Version: 44.0 Build ID: 20160123151951 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days

All Crash Reports (including 2 pending crashes in the given time range)

Extensions

Name: Download YouTube Videos as MP4 Version: 1.8.5 Enabled: true ID: {b9bfaf1c-a63f-47cd-8b9a-29526ced9060}

Name: McAfee WebAdvisor Version: 4.0.20 Enabled: true ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92}

Name: Norton Identity Safe Version: 2016.5.6.90 Enabled: true ID: {C1A2A613-35F1-4FCF-B27F-2840527B6556}

Name: Password Exporter Version: 1.3.1.1-signed Enabled: true ID: {B17C1C5A-04B1-11DB-9804-B622A1EF5492}

Name: X-notifier Version: 3.5.19 Enabled: true ID: {37fa1426-b82d-11db-8314-0800200c9a66}

Graphics

Adapter Description: Intel(R) HD Graphics 4000 Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0166 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17461) Driver Date: 3-26-2012 Driver Version: 8.15.10.2712 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 00000000 Supports Hardware H264 Decoding: Yes Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

browser.cache.disk.capacity: 215040 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20160123151951 browser.startup.homepage_override.buildID: 20160123151951 browser.startup.homepage_override.mstone: 44.0 browser.tabs.drawInTitlebar: false browser.tabs.loadInBackground: false dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 44.0 gfx.crash-guard.d3d11layers.appVersion: 44.0 gfx.crash-guard.d3d11layers.deviceID: 0x0166 gfx.crash-guard.d3d11layers.driverVersion: 8.15.10.2712 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1453894687 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1453894688 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160123151951 media.gmp-manager.lastCheck: 1453894677 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1453928698 places.history.expiration.transient_current_max_pages: 9832 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.donottrackheader.enabled: true privacy.sanitize.migrateClearSavedPwdsOnExit: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1453928691

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.11 Version in use: 4.11

NSS Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

NSSSMIME Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

NSSSSL Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

NSSUTIL Expected minimum version: 3.21 Version in use: 3.21

Experimental Features

thank you & i am sorry for this issue - as it looks at the moment this happens for a small number of users with an unforeseen configuration, probably triggered by a preference set by the Norton Identity Safe addon, which is present in your case as well. firefox developers are working on a mitigation for that problem as we speak, but unfortunately that can not help after the fact, when passwords are already lost.

do you have any form of backup of your firefox profile or your harddrive in available? if so, we can assist you in recovering any password data from there...

Hi I can't estimate how much norton add-on can influence on the fact that installation of a new version cleared a lot of settings, including settings of x-notifier and settings of firefox itself, for instance, settings that a newly open firefox restore previously opened tabs. There is another thing I discovered, I downloaded mp4 and it started playing it straight away and video was saved to temp folder instead of download folder which is in settings I am using firefox for many years and this is the worst version I came accross, very disappointing Thank you for offered help but unfortunately I don't have backup of firefox passwords

Forgot to mention..when downloaded file was saved to temp folder instead of downloads folder, I changed setting to "ask where to save" but next after this download still went to the same temp folder with no asking

Please advise how to fix persistent problem with downloaded videos, they are going straight to windows player instead of being saved in a specific folder, after shutdown they can't be found even via firefox library Thank you

you could enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.play-stand-alone. double-click it and change its value to false.