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Can't play Vines, Instagram videos, or gifs on Twitter using Firefox 41.0.1

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

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If I hit the play button, nothing happens--no audio or video. Please help.

If I hit the play button, nothing happens--no audio or video. Please help.

All Replies (3)

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check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

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Thanks for your response! Can now play vines and but still can't play Instagram videos.

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Is the video flash, or html5? Right click on the viewer.