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Firefox crashes

  • 7 replies
  • 1 has this problem
  • Last reply by cuigeqiang

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when i terminate java.exe process, then firefox crash. old versions is no problem, but new version will produce this problem. crash details:

AdapterDeviceID: 0x11c0 AdapterDriverVersion: AdapterSubsysID: 354e1458 AdapterVendorID: 0x10de Add-ons:,,,,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:39.0,, AvailablePageFile: 5553991680 AvailablePhysicalMemory: 1782489088 AvailableVirtualMemory: 3487461376 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 46137344 BreakpadReserveSize: 67108864 BuildID: 20150630154324 CrashTime: 1438071096 EMCheckCompatibility: true Email: FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1438049811 IsGarbageCollecting: 1 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x11c0, AdapterSubsysID: 354e1458, AdapterDriverVersion: D2D? D2D1.1? D2D1.1- D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 546 StartupTime: 1438070998 SystemMemoryUsePercentage: 58 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8504254464 TotalPhysicalMemory: 4253097984 TotalVirtualMemory: 4294836224 URL: file:///E:/20150724/EV-Globe%20Web%205%20for%20Applet/samples/default.html Vendor: Mozilla Version: 39.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 服务提供商 : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP 服务提供商 : 2 : 1 :  
RSVP UDPv6 服务提供商 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP 服务提供商 : 2 : 2 : 

useragent_locale: zh-CN


All Replies (7)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)


Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Thanks for your replay. the bug id is "bp-598a262a-fff2-4a63-99d8-e21ce2150729".

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I am seeing 4 "red flags" in the Modules tab of that Bug report SogouPY.ime - - resolved fixed years ago nvwgf2um.dll jvm.dll kswebshield.dll

Sorry, I don't know what to recommend at this point, beyond asking for additional Crash Report ID's.

One suggestion I have is to see what happens in the Firefox SafeMode. Do those crashes still occur in the Firefox SafeMode?

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thanks for your reply.

perhaps SogouPY.ime is not the problem. i use safe mode,but firefox still crashes.when i terminate the java.exe process, firefox crashes,but this doesnot happen when i use firefox version 33.1.1.

in my project,i use applet technology to achieve some goals. also i need to termiate java.exe process using windows api through jni code, then firefox crashes soon.i try to terminate java.exe process in "windows task manager",firefox still crash.can you do some tests? this problem doesnot occure in old version 33.1.1.

the new crash id is "bp-25be303e-df84-4569-bcd2-b7dff2150730".

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Hi, your new crash report is flagging up SogouPY.ime - more here.

jvm.dll which I think is Java.

kswebshield.dll - more here.

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This issue is beyond the scope of this forum - Firefox end user support.

A Java developer support venue would be a more appropriate place to seek help with that project.

And as far as Firefox 33.1.1 not crashing when Firefox 39.0 does crash - I don't think there ever was a Firefox 33.1.1 version. Is that a 3rd party build? Unless you mean 33.0.1 - if so, you might need to do regression testing where the change occurred. IMO, that would probably be a waste of your time - unless you want to learn what change in Firefox makes your project work differently in the latest release version of Firefox vs, that old version. The "fault" probably isn't with Firefox, but rather what your project is attempting to do - killing a running process that is "hooked" in to Firefox.

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Thanks for your reply. I try to find solution myself.Stranglely IE and Chrome don't have this problem, and it's difficult to solve the problem because the error trace is not detailed.The only thing i know is that the crash does matter with jvm,i don't know the code in which function or which line cause this problem.