I have updated my credit card but am still getting e-mail that my payment hasn't been received

I have updated my credit card but am still getting e-mail that my payment hasn't been received. I don't want to lose this account. I show that the payment as been receive… (read more)

I have updated my credit card but am still getting e-mail that my payment hasn't been received. I don't want to lose this account. I show that the payment as been received.

Open 1

How do I fill in my Canadian Postal Code and Country ( in free trial) so I can leave my pay information?

How do I input my Country? How do I input my Postal Code? In other words, how do I get on with leaving the address for payment if I exceed the free trial? I pay for Mic… (read more)

How do I input my Country?

How do I input my Postal Code?

In other words, how do I get on with leaving the address for payment if I exceed the free trial?

I pay for Microsoft 365, why do the services there not cross over to this new program?

Open 1 10

need help with uploading new credit card information to account

When trying to upload a new credit card to replace the now retired card on file I am getting blocked with a message that states: " We could not determine your billing loc… (read more)

When trying to upload a new credit card to replace the now retired card on file I am getting blocked with a message that states: " We could not determine your billing location. Please verify your payment method information and try again."

I've reloaded the card information three times, along with the United States and my zip code. All are factual, but there is not a way to provide anymore information than asked for.

If "determine your billing location" has to do with where I'm currently online it's not going to match the zip code I provided, although that zip code is correct for the purpose of my credit card billing.

In short, I'd like to pay and continue service. Please respond to my email address with an alternate way to subscribe:

                      • @gmail.com (email removed)

Thanks

Open 1 60

Data breach resolution

Hi. Monitor shows 2 outstanding data breaches. I go to the accounts that show the breaches and try to rest the password as 'forgotten password' link. Both entities say no… (read more)

Hi. Monitor shows 2 outstanding data breaches. I go to the accounts that show the breaches and try to rest the password as 'forgotten password' link. Both entities say no account exists. Why am I showing as being part of a breach when I don't have accounts??????

Open 1 60

Delete my account

I want to cancel my subscription and get a refund but I already deleted my account. I read all the directions but can't find the links to make this all happen. I would ap… (read more)

I want to cancel my subscription and get a refund but I already deleted my account. I read all the directions but can't find the links to make this all happen. I would appreciate some help. Than you,


Accidentall

Open 3 90