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Rohkem teavet

All Thunderbird files and emails lost with windows 10 reset

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Jan
Jan

I had to reset my Windows 10 computer and lost all apps and files.  I have attempted to download Thunderbird to replace the one that was lost.  I had hoped to regain my old emails and files but that is beyond my abilities.  I am a senior citizen [81 years] and have been using Thunderbird along with Earthlink mail [which has been recovered along with some of my emails] for over 25 years.  I also recovered Mozilla Firefox [with my bookmarks].  Now I need to recover my Thunderbird account with my emails and files.  There were many years of emails and files in Thunderbird.  Earthlink mail sent me a link on my cell phone that only required me to touch it to install it on my Dell computer.  I did not set up my computer many years ago and the man who did set it up is now deceased so I cannot go to him for help.  If you can send me a link with which I can recover my thunderbird account along with my files and emails I would be eternally grateful.  My cell phone number is [edited phone# from public community support forum].  HELP!!!  PLEASE!  Thank you very much and GOD Bless You.    Janice Chelf,  San Antonio, Texas

I had to reset my Windows 10 computer and lost all apps and files.  I have attempted to download Thunderbird to replace the one that was lost.  I had hoped to regain my old emails and files but that is beyond my abilities.  I am a senior citizen [81 years] and have been using Thunderbird along with Earthlink mail [which has been recovered along with some of my emails] for over 25 years.  I also recovered Mozilla Firefox [with my bookmarks].  Now I need to recover my Thunderbird account with my emails and files.  There were many years of emails and files in Thunderbird.  Earthlink mail sent me a link on my cell phone that only required me to touch it to install it on my Dell computer.  I did not set up my computer many years ago and the man who did set it up is now deceased so I cannot go to him for help.  If you can send me a link with which I can recover my thunderbird account along with my files and emails I would be eternally grateful.  My cell phone number is [edited phone# from public community support forum].  HELP!!!  PLEASE!  Thank you very much and GOD Bless You.    Janice Chelf,  San Antonio, Texas

Muudetud James poolt

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derNorden
derNorden

When you reset your Windows PC, you delete your files.

So, even when you reinstall Thunderbird - the emails where on the PC/ OS you have reseted, when you was using POP3.

So maybe you or your email provider has a backup - that's the only way.

Or when you didn't used POP3, than your email are still on the server of your provider. Look on his Help-Page for a contact form or email-address. He'll need to know your email-address and maybe some further information, like customer number or else.

The alternative would be to complicate to explain here in simple words.

Hope I was helpful (and I'm sorry about your old emails)

Küsimuse postitamine

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