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Teema arhiveeriti. Please ask a new question if you need help.

Tab consistently crashes while loading 3D scene - WebGL problem?

  • 2 vastust
  • 1 on selline probleem
  • 8 views
  • Viimati vastas cor-el

Lorn_J_Fant
Lorn_J_Fant
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The Tab crashes while loading a particular 3D web scene: https://arcg.is/14SfHn

The crash has happened consistently on my machine as well as others. The scene loads and works fine in Chrome (mobile & desktop), MS Edge, Samsung Mobile Browser. One iPhone user did report a crash but I do not know which browser nor version they were using. SafeMode just gives the expected 'WebGL is not installed on your browser.'

Digging through the crash reports (listed below) I see a lot of references to WebGL. But these reports go way beyond my tech skills.

bp-2a7bb9db-9595-4a6b-9860-c70da0190623 6/22/2019, 17:24

bp-5c091500-5a32-4010-87bd-65ee60190623 6/22/2019, 17:24

bp-1a579eac-3440-4d4b-a9e9-5132d0190622 6/22/2019, 08:59

bp-9f40c0bc-0c96-4289-a943-f68980190622 6/22/2019, 08:58

I'll gladly fix any problem in my 3D scenes that is offending Firefox (my preferred browser) but I just don't know what the problem is.

Thanks for any help & advice!

Lorn

The Tab crashes while loading a particular 3D web scene: https://arcg.is/14SfHn The crash has happened consistently on my machine as well as others. The scene loads and works fine in Chrome (mobile & desktop), MS Edge, Samsung Mobile Browser. One iPhone user did report a crash but I do not know which browser nor version they were using. SafeMode just gives the expected 'WebGL is not installed on your browser.' Digging through the crash reports (listed below) I see a lot of references to WebGL. But these reports go way beyond my tech skills. bp-2a7bb9db-9595-4a6b-9860-c70da0190623 6/22/2019, 17:24 bp-5c091500-5a32-4010-87bd-65ee60190623 6/22/2019, 17:24 bp-1a579eac-3440-4d4b-a9e9-5132d0190622 6/22/2019, 08:59 bp-9f40c0bc-0c96-4289-a943-f68980190622 6/22/2019, 08:58 I'll gladly fix any problem in my 3D scenes that is offending Firefox (my preferred browser) but I just don't know what the problem is. Thanks for any help & advice! Lorn

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to disable WebRender.

You can check the about:support page (Graphics) to see whether WebRender is enabled. Try to set this pref to false on the about:config page.

  • gfx.webrender.picture-caching = false

Close and restart Firefox after modifying this pref for the change to take effect If this didn't help then modify this pref as well and restart Firefox.

  • gfx.webrender.force-disabled = true

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.