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How much does Firefox Private Network cost?
The VPN is currently available for Windows 10, 64-bit at a fee. The Firefox Private Network extension is free for a limited amount of time each month.
How do I cancel my subscription to Firefox Private Network VPN?
How to cancel your subscription at any time.
How do I request a refund?
We offer a 30-day money back guarantee during the beta period so you can try Firefox Private Network full-device protection risk free.
Managing registered devices on Firefox Private Network
You can register up to five devices with Firefox Private Network full-device protection.
How to use the Firefox Private Network VPN
How to open and use the Firefox Private Network VPN.
Help, I still have questions
How to contact us for help with the VPN
Subscribe and install Firefox Private Network Device-level protection
How to sign up and install the Firefox Private Network VPN.
Can I use the Firefox Private Network VPN outside of the U.S?
You’ll need to be in the U.S. and have a U.S.-based credit card to subscribe and download the VPN client.
Are there limits to my connections?
The VPN offers an unlimited connection for up to five devices. The Firefox Private Network extension is available for a limited time each month.
What is Firefox Private Network?
The Firefox Private Network Beta offers browser-level or device-level protection to protect you online.
Will the Firefox Private Network VPN work on my computer or phone?
We are exploring options for bringing the Firefox Private Network VPN to other devices. The extension works in Firefox on Windows, MacOS and Linux.
How do I choose my server/connection?
How to choose from servers in 30+ countries.
I forgot my password for Firefox Account and I can't log into the VPN
If you’ve forgotten your Firefox Accounts password, reset it to a new password, then log in to Firefox Private Network with your new password.
How do I update my payment information?
If you get a message that your payment failed, it may be because your card expired or no longer valid. Here's how to update it.
Debugging Firefox Private Network VPN
Debugging is a troubleshooting tool that helps Mozilla’s engineers see what has gone wrong with the VPN so that they can fix it. Learn more.
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