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"no acess to service settings after delete of speed up program"

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on my older laptop I by error downloaded a speed up program that was not what it seemed so I deleted this, but it has changed my settings on all of main service settings to disabled and there is no way to start fixing as there is no way to get onto Mozilla help, also tried to start at restore point but to no avail.

Solución elegida

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

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Datos adicionales del sistema

Plugins instalados

  • Shockwave Flash 11.6 r602
  • Google Update
  • npsitesafety
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • 5.1.20125.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Aplicación

  • Agente de usuario: Mozilla/5.0 (Windows NT 6.1; rv:19.0) Gecko/20100101 Firefox/19.0

Más información

{
"application": {
"name": "Firefox",
"version": "19.0.2",
"userAgent": "Mozilla/5.0 (Windows NT 6.1; rv:19.0) Gecko/20100101 Firefox/19.0",
"supportURL": "http://support.mozilla.org/1/firefox/19.0.2/WINNT/en-US/"
},
"modifiedPreferences": {
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.cache.disk.smart_size_cached_value": 358400,
"browser.places.smartBookmarksVersion": 4,
"browser.startup.homepage_override.mstone": "19.0.2",
"browser.startup.homepage_override.buildID": "20130307023931",
"browser.tabs.warnOnClose": false,
"dom.mozApps.used": true,
"extensions.lastAppVersion": "19.0.2",
"network.cookie.prefsMigrated": true,
"places.history.expiration.transient_current_max_pages": 53429,
"places.database.lastMaintenance": 1364736995,
"plugin.disable_full_page_plugin_for_types": "application/pdf",
"privacy.sanitize.migrateFx3Prefs": true
},
"graphics": {
"numTotalWindows": 1,
"numAcceleratedWindows": 0,
"windowLayerManagerType": "Basic",
"numAcceleratedWindowsMessage": [
""
],
"adapterDescription": "Mobile Intel(R) 945 Express Chipset Family",
"adapterVendorID": "0x8086",
"adapterDeviceID": "0x27a2",
"adapterRAM": "Unknown",
"adapterDrivers": "igdumd32",
"driverVersion": "8.15.10.1930",
"driverDate": "9-23-2009",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": false,
"directWriteEnabled": false,
"directWriteVersion": "6.1.7601.17789",
"direct2DEnabledMessage": [
"blockedDriver"
],
"webglRenderer": "Google Inc. -- ANGLE (Mobile Intel(R) 945 Express Chipset Family)",
"info": {
"AzureCanvasBackend": "cairo",
"AzureFallbackCanvasBackend": "none",
"AzureContentBackend": "none"
}
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.9.4",
"version": "4.9.4"
},
"NSS": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
},
"NSSUTIL": {
"minVersion": "3.14.1.0",
"version": "3.14.1.0"
},
"NSSSSL": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
},
"NSSSMIME": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
}
},
"userJS": {
"exists": false
},
"extensions": [
{
"name": "Troubleshooter",
"version": "1.1a",
"isActive": true,
"id": "troubleshooter@mozilla.org"
},
{
"name": "Microsoft .NET Framework Assistant",
"version": "0.0.0",
"isActive": false,
"id": "{20a82645-c095-46ed-80e3-08825760534b}"
}

the-edmeister
  • Top 10 Contributor
  • Moderator
3197 soluciones 24404 respuestas
Publicadas

Solución elegida

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Autor de la pregunta

Hi edmeister, that's a grand idea but my problem is my other laptop which will not progress beyond the early stage of start up,therefore as my service settings are mostly disabled and the reset of these is not working. I was thinking that I could copy service settings etc from another pc/laptop and see if that will work. The trouble with that may be I am running four computers and the use three versions of windows.

Respuesta útil

Hi again edmeister,after pondering onthe proble whilst doing some wood cutting I decided to try and force the start programs into enabled setting , I was supprised to find that after the break my mind seems to work better than plowing on into the early hours in a futile search for solution. When the system settings were changed the start up in safe mode was the way into the reset of all program and other add-on's etc. Touching a huge piece of wood all seems to be well,thanks again for your help and keep up the good work, cheers Verderer 8-)