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When using streaming of films/movies I can't use Full screen mode - the screen turns black!

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Streaming movies from on-line distributor is only possible in small screen frame at the the distributors home site. When I try to use full screen mode the computor screen turns black!

Streaming movies from on-line distributor is only possible in small screen frame at the the distributors home site. When I try to use full screen mode the computor screen turns black!