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Firefox always crashes and never starts in MacOS Catalina

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  • Última respuesta de GerardoPcp04

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I have Catalina in my Mac mini. I like Firefox. I really do (not to flatter you, people from Mozilla) But it's not working anymore since I upgraded to Catalina from High Sierra. It ALWAYS crashes and a popup window tells me that "Firefox unexpectedly closed down". Someone in the forum says: "Please send us the report found from the option found in Help" Perhaps that guy really never paid attention to my beg for help. I CANNOT RUN OR EVEN START FIREFOX! Therefore I can't send any logs to anybody. Really sad, isn't it? I am stuck with Waterfox, which is the browser working. I hate Safari, in case you are wondering. That's why I'm sending this message out of my Dell Windows 10 PC.

I have Catalina in my Mac mini. I like Firefox. I really do (not to flatter you, people from Mozilla) But it's not working anymore since I upgraded to Catalina from High Sierra. It ALWAYS crashes and a popup window tells me that "Firefox unexpectedly closed down". Someone in the forum says: "Please send us the report found from the option found in Help" Perhaps that guy really never paid attention to my beg for help. I CANNOT RUN OR EVEN START FIREFOX! Therefore I can't send any logs to anybody. Really sad, isn't it? I am stuck with Waterfox, which is the browser working. I hate Safari, in case you are wondering. That's why I'm sending this message out of my Dell Windows 10 PC.

Todas las respuestas (1)

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Sentimos mucho que Firefox se te cuelgue cada vez que lo abres. Si sigues los pasos que te explicamos a continuación, podrás facilitarnos la identificación de un informe de fallos que nos ayudará a saber más sobre la causa de ese fallo en Firefox.

  1. (Versión OS X 10.7 o posteriores) az clic en el icono de Finder. En la barra de menú, haz clic en el menú Ir a, mantén presionada la tecla option o alt y selecciona Historial. Te aparecerá una ventana con el contenido de tu carpeta Historial. A continuación, abre la carpeta "Application Support", despúes la carpeta "Firefox", "Crash Reports" y, por último, "submitted"
  2. Abre los 5 archivos más recientes con un editor de texto y copia los IDs.
  3. Pega todos los ID que vayan precedidos de bp- en la ventana de respuesta del foro.

¡Muchas gracias!

También puedes encontrar más información sobre cómo solucionar este tipo de problemas en el artículo Firefox se cierra inesperadamente: cómo resolverlo, evitarlo y conseguir ayuda para solucionarlo.