Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Windows 10 is installing Thunderbird to incorrect appdata folder?

  • Sin respuestas
  • 1 tiene este problema
  • 10 visitas
dma536
dma536
more options

I've already successfully migrated Thunderbird from two Win7 PCs to new Win 10 PCs using the Migration Guide here... https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

However, this third PC has got me beat: the above procedure works perfectly and the Thunderbird folder is migrated… but Thunderbird won't open.

The problem appears to be the location to which Thunderbird is installed:

The Thunderbird Troubleshooter shows the Profile Folder location as

C:\Users\conve\AppData\Roaming\Thunderbird\Profiles\jy8pgzuf.default

The user ‘conve’ is the first 5 letters of the Microsoft Account I was obliged to set up during installation of Win 10 and seems to be the default location for OneDrive, Desktop and AppData.

BUT… %APPDATA% shows the Profile Folder location as Office\AppData\Roaming

‘Office’ is a user that I set up.

This has got me stumped and I would appreciate greatly any help in resolving this issue,

Thanks - Don

I've already successfully migrated Thunderbird from two Win7 PCs to new Win 10 PCs using the Migration Guide here... https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer However, this third PC has got me beat: the above procedure works perfectly and the Thunderbird folder is migrated… but Thunderbird won't open. The problem appears to be the location to which Thunderbird is installed: The Thunderbird Troubleshooter shows the Profile Folder location as C:\Users\conve\AppData\Roaming\Thunderbird\Profiles\jy8pgzuf.default The user ‘conve’ is the first 5 letters of the Microsoft Account I was obliged to set up during installation of Win 10 and seems to be the default location for OneDrive, Desktop and AppData. BUT… %APPDATA% shows the Profile Folder location as Office\AppData\Roaming ‘Office’ is a user that I set up. This has got me stumped and I would appreciate greatly any help in resolving this issue, Thanks - Don
Capturas de pantalla adjuntas