Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

I cannot sign into my email account using Firefox. I can by using Internet Explorer. What is the problem? It just started today.

  • 2 respuestas
  • 2 tienen este problema
  • 2 visitas
  • Última respuesta de Elmtree57

Elmtree57
Elmtree57
more options

I had to call my internet/email provider for help. They were able to get me into my email through Internet Explorer. Modzilla does NOT work. Why?

I use Bell/Sympatico account for email OS: Microsoft 8

I had to call my internet/email provider for help. They were able to get me into my email through Internet Explorer. Modzilla does NOT work. Why? I use Bell/Sympatico account for email OS: Microsoft 8

Solución elegida

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu and click History button, and then Clear Recent History... .
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Leer esta respuesta en su contexto 👍 1

Todas las respuestas (2)

the-edmeister
the-edmeister
  • Moderator
more options

Solución elegida

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu and click History button, and then Clear Recent History... .
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Elmtree57
Elmtree57 Autor de la pregunta
more options

Thanks for the help. It solved my issue.

Wished I'd known this before I created 3 extra sign ins!