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crashing at startup

My firefox has suddenly crashed and won’t restart. It says “We're Sorry Firefox had a problem and crashed. We’ll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report.” etc It suggests I send a crash report to Mozilla but it says there was a problem submitting the report and a restart doesn’t happen. I’ve tried starting in safe mode (Shift + double click firefox icon) and it doesn’t work. I’ve tried the command line version with –safe-mode and it doesn’t work, always giving the same above apology. I’ve uninstalled and reinstalled several times with no difference. I’ve tried older versions to no avail. I had forgotten how bad internet explorer was, but that is now the only way I can access the internet and it is giving me a very confusing presentation of the Mozilla support site and I am struggling to find where to submit my question so please excuse me if I have arrived in the wrong forum. I’m getting the feeling that I might have a plug-in problem, but I can’t open firefox to even start to address that possibility. Please help! The contents of the crash report (before I did any reinstallation) are below… (and I think I also have about 30 "crash" reports from my profile if they are relevant) AbortMessage: ###!!! ABORT: new XPCJSContext failed to initialize.: file c:/builds/moz2_slave/m-esr52-w32-000000000000000000/build/src/js/xpconnect/src/XPCJSContext.cpp, line 3474 AvailablePageFile: 3548864512 AvailablePhysicalMemory: 1419177984 AvailableVirtualMemory: 1864904704 BlockedDllList: BreakpadReserveAddress: 404553728 BreakpadReserveSize: 67108864 BuildID: 20170802111520 CPUMicrocodeVersion: 0x5 CrashTime: 1504774578 InstallTime: 1502711201 MozCrashReason: MOZ_CRASH() Notes: xpcom_runtime_abort(###!!! ABORT: new XPCJSContext failed to initialize.: file c:/builds/moz2_slave/m-esr52-w32-000000000000000000/build/src/js/xpconnect/src/XPCJSContext.cpp, line 3474) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 16 StartupCrash: 1 StartupTime: 1504774578 SystemMemoryUsePercentage: 33 Throttleable: 1 TotalPageFile: 4131782656 TotalPhysicalMemory: 2146938880 TotalVirtualMemory: 2147352576 URL: UptimeTS: 11633.3028097 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 52.3.0 On the submission page there are links to automatically add troubleshooting information, but they don't work for me (at least not through the IE access that I have)

Solved — Last updated 10 months ago

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