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I asked for help, and you closed the thread! That is not professional behavior. How do we get decent support from Mozilla?

Look guys, the new update to Quantum has killed the usability of Firefox for me. I'm trying to get this resolved, and I'm no fan of Google, and want Mozilla to succeed. I'm a user, not a 'Luser', but I now have to use a Firefox alternative. Shutting down my earlier thread doesn't give me encouragement about the future of Firefox. I've lived through the life and death of many technology companies and organizations. Earned a living as a marketing executive and industry analyst. The response from the Mozilla organization to my questions is not encouraging if Mozilla is going to survive. I would very much like Mozilla to survive, but it still has to compete in an open market. I have tried to get Mozilla's attention, am attempting to continue using Mozilla offerings, but you all need to behave in a professional manner. I am not seeing that, and I'm not trying to be a troll. What I am seeing is the characteristics of an organization in a death spiral. Shutting down a conversation because it is uncomfortable is seldom a good reaction. Facing it, acknowledging it, and maintaining communication with users that have problems helps. Sadly the response from this forum has given me more incentive to abandon Mozilla. Is that the result that you want? Did I hurt your feelings perhaps? Did I simply choose 'The Wrong Browser'?

Solved — Last updated 4 months ago

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