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I am trying to login to one of my online banking websites and I am getting this message "Firefox prevented this page from automatically reloading" and when I hit the ALLOW button, nothing happens.

I am trying to login to one of my online banking websites and I am getting this message "Firefox prevented this page from automatically reloading" and when I hit the ALLO… (read more)

I am trying to login to one of my online banking websites and I am getting this message "Firefox prevented this page from automatically reloading" and when I hit the ALLOW button, nothing happens. I don't know if this related to the latest Firefox update ... but it's a real problem for me. I have to keep switching over to Chrome to login in. Please advise what I need to do?

Open 2

After the update, the page keeps reloading endlessly.

Hello, I’ve run into a problem: after installing update 156.01, whenever I go to a link to join a Google Meet conference, the page starts reloading endlessly (including w… (read more)

Hello, I’ve run into a problem: after installing update 156.01, whenever I go to a link to join a Google Meet conference, the page starts reloading endlessly (including when I click the "Join" button). I’ve already tried disabling protection and hardware acceleration, clearing the cache and cookies, and even accessing it in Safe Mode, but the situation hasn't changed

Open 1

Drop down issue with ff and Samsung Galaxy 20-22

I have an issue with my website and Samsung Galaxy 20-22. When user goes to ravepreservationproject.com -> Directory And using the location drop downs. The screen m… (read more)

I have an issue with my website and Samsung Galaxy 20-22.

When user goes to ravepreservationproject.com -> Directory

And using the location drop downs.

The screen may blink then ff crashes. Or it just stick and not load the listing of the location selected via the drop downs.

All other browsers work across all devices and OSs.

Any help is greatly appreciated.

Open 2

iCloud.com shows an “iCloud stopped responding” error only in Firefox, while it works normally in Microsoft Edge.

I am getting an “iCloud stopped responding” error when using iCloud.com in Firefox. It continues even after disabling Malwarebytes Browser Guard and clearing iCloud cooki… (read more)

I am getting an “iCloud stopped responding” error when using iCloud.com in Firefox. It continues even after disabling Malwarebytes Browser Guard and clearing iCloud cookies/site data. I can sign in and use iCloud normally in Microsoft Edge, so the problem appears to be specific to Firefox. Please advise how to fix the Firefox/iCloud compatibility issue. Never had this issue before, its a new gremlin. Thanks

Open 1

Scrolling issue

This is a bit difficult to explain, but I'll do my best. Our company uses NetIQ Identity Manager, which we access through a web browser. I primarily used Firefox until I … (read more)

This is a bit difficult to explain, but I'll do my best.

Our company uses NetIQ Identity Manager, which we access through a web browser. I primarily used Firefox until I had to switch to another browser because of this issue. The problem only occurs in Firefox; I have tested several Chromium-based browsers, and none of them exhibit the same behavior.

On a specific page within the application, there are two panels: one displays a list of users, and the other displays details for the selected user.

The issue is that Firefox does not show a separate scrollbar for the user details panel. Instead, it only scrolls the page based on the height of the user list panel. As a result, when the user list contains fewer entries than the amount of information displayed in the user details panel, Firefox is unable to scroll through the entire details section. The hidden information still exists and becomes visible if the browser window is resized to be taller.

When the user list contains enough entries to make that panel taller than the user details panel, all user details are displayed correctly and scrolling works as expected because the entire page can be scrolled.

In Edge and other Chromium-based browsers, both panels have their own scrollbars. The scrollbar for the user details panel is only displayed when necessary, such as when the amount of user information exceeds the available space, but scrolling works correctly in all cases.

Is there anything that can be done to resolve this issue?

Unfortunately, the page is hosted on our company's internal network, so I am unable to share it.

The issue first appeared at the end of February this year. I believe I was using Firefox version 148 at the time. Prior to that, the problem did not occur. I am using Windows 11 and have tried the troubleshoot mode, which did not help.

Open 7 51

Log in pages won’t load on https://activelife.gladstonego.cloud/ (Gladstone go) websites using Firefox 154.0 (75837)

Log in pages won’t load on https://activelife.gladstonego.cloud/ (Gladstone go) using Firefox 154.0 (75837). It previously affected M&S too but this seems to have bee… (read more)

Log in pages won’t load on https://activelife.gladstonego.cloud/ (Gladstone go) using Firefox 154.0 (75837).

It previously affected M&S too but this seems to have been resolved.

Open 5 40

Facebook Videos Records Live Will Not Play in Firefox on MacBook

For the past few weeks, I have been having problems playing certain Facebook videos. It seems to only happen when I try to play a video that was recorded live. I have t… (read more)

For the past few weeks, I have been having problems playing certain Facebook videos. It seems to only happen when I try to play a video that was recorded live. I have tried clearing the cache, I've tried a private window, and I've tried safe mode. I still can't get the video to play. However, when I copy and paste the url to Safari, it works fine. I have been able to play "live" videos while they are actually "live"; it's just that they will not load when I try to play them later. I don't have any problems playing videos which have been uploaded to Facebook; only those which were recorded live. The videos just show a circle in the middle as if they are trying to load but nothing else happens. The length of the video does not matter; it happens with short videos as well as long ones. The screenshot image (of a random "live" video I found) I am uploading shows a partial black circle in the center, which is a spinning circle in realtime. I have circled it in red.

Open 2 60

I use Earthlink as my email and they tell me the problems today with screen not scrolling are a Firefox problem

When I open my Earthlink email in Firefox there is a box at the top that says "Enhanced by Google" and the screen won't scroll. I talked to Earthlink support and they sai… (read more)

When I open my Earthlink email in Firefox there is a box at the top that says "Enhanced by Google" and the screen won't scroll. I talked to Earthlink support and they said it's a Firefox problem

Open 2 50

Email will not scroll

My Earthlink email will not scroll. I have tried talking to Earthlink, but they say it is probably a browser problem. Here is my conversation with them, so that I don't… (read more)

My Earthlink email will not scroll. I have tried talking to Earthlink, but they say it is probably a browser problem. Here is my conversation with them, so that I don't have to re-type everything.


Hello there! Welcome to EarthLink, I'm Ether, your virtual assistant, how can I help you today? Tue 12:23 PM Existing Customer Tue 12:23 PM To help verify your account, I’ll need to send a one-time code to a phone number or email associated with your EarthLink account. Please enter your phone number or email address. Tue 12:23 PM I have gone through this 3 times with support, and every time, when you tell me to logoff and log back on, it also closes the chat, so I keep having to start over. Can I speak to an actual person? Tue 12:26 PM It looks like you didn't provide a phone number or email address. Without those we won't be able to verify your account. If you'd like to try entering a phone or email to search for your account, do so now. Otherwise, you can select skip verification. Tue 12:26 PM Resume Verification Tue 12:26 PM To help verify your account, I’ll need to send a one-time code to a phone number or email associated with your EarthLink account. Please enter your phone number or email address. Tue 12:26 PM [redacted] @mindspring.com Tue 12:26 PM A six digit code has been sent to your email address ****@mindspring.com. Please enter the code once you have received it. Tue 12:27 PM 305394 Tue 12:27 PM Thank you for confirming your EarthLink account! How can we help you today? Tue 12:27 PM I have told you 4 times now. My Earthlink email will not scroll. Every time you tell me to logoff and log back on, it closes the Chat function, and I have to start all over. May I speak to an actual person? Tue 12:29 PM I’m sorry you’ve had to repeat yourself—that’s definitely not ideal. I understand your EarthLink email won’t scroll, and logging off/on keeps ending the chat.

Let’s try to fix this without logging you out:

1) Are you unable to scroll in your inbox list, in an individual email, or both? 2) Does the scroll bar appear at all, or is it there but just not moving?

If you’d rather not troubleshoot further, I can connect you with a live agent. Just let me know if you want to continue here or go straight to an agent. A live agent will be connected shortly. As a reminder, please do not send any confidential information in this chat. Tue 12:29 PM Live agent Tue 12:30 PM Hi! Thanks for contacting EarthLink, you’re chatting with Thola. I see your account was pre-verified and you're contacting us about your email account. if you could kindly confirm mobile number to further assist you. Tue 12:32 PM My Earthlink email will not scroll. Every time I am told to logoff and log back in, it also closes the Chat function. My email is [redacted] @mindspring.com. Not sending a phone number. Tue 12:34 PM I do apologize for this. Please stay connected while I connect you with our email support team. Tue 12:34 PM Would you please read what I have already said to CHAT before you ask me to do anything? Is anybody there? Tue 12:46 PM I do apologize for this. Please stay connected while I connect you with our email support team.

Open 2 31

My mouse is not working correctly (not scrolling past visible text) in my Earthlink webmail.

I tried working with Earthlink support, but cannot get my mouse to work correctly in their webmail. This problem just started a couple weeks ago, and today it will not sc… (read more)

I tried working with Earthlink support, but cannot get my mouse to work correctly in their webmail. This problem just started a couple weeks ago, and today it will not scroll at all. I opened the webmail in Edge and got it to work. There is a glitch somewhere.

Open 1 20

earthlink web mail will not scroll. Monday it did. I did update Tuesday and still no scroll

Monday 8/31/2026 I could scroll in earthlink webmail. Today 9/1/2026 I cannot scroll. I did browser update and no change. https://webmail1.earthlink.net Also, I get st… (read more)

Monday 8/31/2026 I could scroll in earthlink webmail. Today 9/1/2026 I cannot scroll. I did browser update and no change. https://webmail1.earthlink.net

Also, I get stuck on some sites or error yet I worked day before or earlier in day and then again worked later by even 1-5 minutes.

Open 2 20

Cannot access the search for certail car rental companies.

I am having issues using the search functions on car rental websites for National, Enterprise and Alamo car rentals. I enter in all the needed info for location and dates… (read more)

I am having issues using the search functions on car rental websites for National, Enterprise and Alamo car rentals. I enter in all the needed info for location and dates, but when I search, I get an error message that says try again later. See attached screenshot. I am using Firefox 150 and Windows 11. Other car rental sites work fine and I've never encountered this issue before.

Open 3 71

Facebook ID upload is not working

Hello, I am using Firefox on my phone to open Facebook. When I try to upload my ID to recover my suspended Facebook account, I get an error "Something went wrong". I a… (read more)

Hello, I am using Firefox on my phone to open Facebook. When I try to upload my ID to recover my suspended Facebook account, I get an error "Something went wrong".

I already tried Desktop site but still not working. Can you help me fix this upload problem in Firefox?

Phone: Android Browser: Firefox

Open 7 40