Showing questions for topic:

How can I best organise and submit detailed feedback on Nova UI changes?

I believe the Nova design changes are not in line with a Mozilla Firefox that continues its role as the defacto default for security-conscious users. As a fan of the bro… (read more)

I believe the Nova design changes are not in line with a Mozilla Firefox that continues its role as the defacto default for security-conscious users.

As a fan of the browser who has recommended it to many friends and colleagues throughout the years because of its brand identity as simple, clean, and usable, I am frustrated to see an attempt to make the browser "flashier" with no increase in usability or visual legibility. The new design is not visually impartial, which was an important part of why I found myself identifying so strongly with it.

I would like to find a way to put pressure on Mozilla to continue support for a reasonable alternative that would retain an identity as a 'defacto default'.

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Remove VPN meuns from Android

How can i remove this from Firefox on Android it really bothers me and feels like an advertisement i already have a VPN and do not want my browser to keep suggesting one … (read more)

How can i remove this from Firefox on Android it really bothers me and feels like an advertisement i already have a VPN and do not want my browser to keep suggesting one if i don't need it.

Open 1 1

Why doesn't Firefox have a feedback option?

It seems as if in efforts such as Mozilla Firefox would want to elicit feedback from its community of users. However, it seems as if that is not even an afterthought. Man… (read more)

It seems as if in efforts such as Mozilla Firefox would want to elicit feedback from its community of users. However, it seems as if that is not even an afterthought. Many products make it very easy to offer feedback or recommendations or feature requests. Why is there no such thing that I can see for Firefox? Maybe it's there and I'm missing it! 🙃😁🙂

Sincerely, Ali

Open 2 1 60

Took my money and ran ... under false pretences. I had hoped you were different.

I paid for a service that I now found is offered by you for fre.e. Why should I continue to support Firefox? What are you doing for me that is supposed to engender loyalt… (read more)

I paid for a service that I now found is offered by you for fre.e. Why should I continue to support Firefox? What are you doing for me that is supposed to engender loyalty? Are you joining the litany of big companies purporting to be trustworthy and supportive of those of us who don't want to be lied to? Want to earn my trust? Refund my money ... or that trust will be forever destroyed. Please advise when you will refund my money? Thank you. False advertising is not the way to cultivate trust. Years and years, destroyed in a single greedy move. Shame on you.

Open 3 40

poor firefox

I've always loved Firefox because it's open source, privacy-focused, and developed by a nonprofit rather than a company whose business depends on advertising. Despite all… (read more)

I've always loved Firefox because it's open source, privacy-focused, and developed by a nonprofit rather than a company whose business depends on advertising. Despite all of that, it seems like relatively few people use it compared to other browsers.

Why do you think Firefox hasn't become more popular? Is it mainly because of marketing, website compatibility, user habits, or something else? I'd be interested to hear the community's thoughts.

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How to turn on AI Overview on Firefox

Until recently we had the use of AI Overview when searching. That has disappeared. How do we turn it on again? Email address currently is [edited email from community… (read more)

Until recently we had the use of AI Overview when searching. That has disappeared. How do we turn it on again?

Email address currently is [edited email from community support forum]

Open 3 80

I paid for an annual VPN subscription. But when I cancelled it, I noticed I never got refunded, and the card number is completely different than what I used for the purchase.

Earlier. I purchased the annual subscription for Mozila's VPN. But after finding out it impacted my browser's performance negatively, I tried to cancel it. It got cancell… (read more)

Earlier. I purchased the annual subscription for Mozila's VPN. But after finding out it impacted my browser's performance negatively, I tried to cancel it. It got cancelled. But I haven't been refunded yet, and noticed that the card number on the receipt is completely different than the one I used, in fact. None of my cards have the number shown.

Open 2 10

Would like a refund

Hi, I paid £7 donation in order to be able to download Thunderbird on my desktop but I couldn't set up my email account and hence I would like a refund. the email account… (read more)

Hi, I paid £7 donation in order to be able to download Thunderbird on my desktop but I couldn't set up my email account and hence I would like a refund. the email account I was trying to set up is [edited] @radorris.com which is on dynadot host.

Open 1 20