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How To: Recover Profile After Crash - Unable to open the folder Inbox because it is in use by some other operation.

I suffered a BSOD on my fully up to date Win10 Pro (v 22H2, build 19045.4474) Upon rebooting, Thunderbird is failing to open. The error message is: Unable to open the … (read more)

I suffered a BSOD on my fully up to date Win10 Pro (v 22H2, build 19045.4474)

Upon rebooting, Thunderbird is failing to open. The error message is:

Unable to open the folder Inbox on xxx@example.com because it is in use by some other operation. Please wait for that operation to finish and then select the folder again.

There is no other process using the Inbox folder. I have rebooted and the error message persists. It looks to me like the more correct message would be that the Inbox or the profile is corrupted.

I see other threads asking how to restore a corrupted profile, but none of the answers are very useful. They all see to be tips on how to restore a backup of the profile at %APPDATA%\Thunderbird\Profiles.

If I had a backup of that folder, I wouldn't need to ask how to recover a Profile after a crash.

If it helps at all, when I opened the Error Console in Thunderbird, I see the following messages:

``` Uncaught Error: Component returned failure code: 0x8055000a [nsIMsgFolder.updateFolder]

   updateFolderAndNotifyOnLoad resource:///modules/DBViewWrapper.jsm:88
   open resource:///modules/DBViewWrapper.jsm:812
   _onSelect chrome://messenger/content/about3Pane.js:2578
   handleEvent chrome://messenger/content/about3Pane.js:1597
   <anonymous> chrome://messenger/content/about3Pane.js:128
   read resource:///modules/LineReader.jsm:60
   _actionListResponse resource:///modules/Pop3Client.jsm:1033
   _onData resource:///modules/Pop3Client.jsm:356

DBViewWrapper.jsm:88

Component returned failure code: 0x80550005 [nsIMsgFolder.msgDatabase] ext-mail.js:2555
   findNewMessages chrome://messenger/content/parent/ext-mail.js:2555
   onFolderIntPropertyChanged chrome://messenger/content/parent/ext-mail.js:2522
   _actionHandleMessage resource:///modules/Pop3Client.jsm:1245
   _actionRetrResponse resource:///modules/Pop3Client.jsm:1405
   read resource:///modules/LineReader.jsm:65
   _actionRetrResponse resource:///modules/Pop3Client.jsm:1371
   _onData resource:///modules/Pop3Client.jsm:356
   AsyncFunctionNext self-hosted:852
Component returned failure code: 0x80550005 [nsIMsgFolder.msgDatabase] 4 ext-mail.js:2555

```

There must be some tool that validates the Profile independently of Thunderbird.

Asked by mark.moore2 5 months ago

Last reply by Wayne Mery 9 hours ago

YouTube Issue

YouTube content doesn't load. Same with NYTimes.com articles. Up to date, no extensions, no add-ons. Running Sonoma 14.4.1 Safari and Chrome work as expected. … (read more)

YouTube content doesn't load. Same with NYTimes.com articles.

Up to date, no extensions, no add-ons.

Running Sonoma 14.4.1

Safari and Chrome work as expected.

Asked by johnedwardlow 5 months ago

Last reply by chris684 2 weeks ago

DEL key no longer deletes messages

Since Thunderbird updated to 115.11.1 (64-bit), , the DEL key no longer deletes messages from within the message window. It DOES still delete the messages from within the… (read more)

Since Thunderbird updated to 115.11.1 (64-bit), , the DEL key no longer deletes messages from within the message window. It DOES still delete the messages from within the message list. Any ideas as to why?

Asked by Paul Gelinas 4 months ago

Last reply by Wayne Mery 2 weeks ago

site Notification bug for Firefox for Android

The Site Notification for Firefox for Android is broken (don't know if it's just me) I have a notification for IGN website but Whenever I click on any site notification I… (read more)

The Site Notification for Firefox for Android is broken (don't know if it's just me) I have a notification for IGN website but Whenever I click on any site notification I received it always open a " about:blank " page rather than the actual website.

My phone model is ZTE Blade V50 Vita ZTE 8550 Running android 13

Asked by MrMeme 4 months ago

Last reply by KD 3 weeks ago

Thunderbird keeps crashing on startup @ OOM | large | NS_ABORT_OOM | nsTSubstring<T>::AllocFailed | nsTSubstring<T>::Append | MimeInlineTextHTMLParsed_parse_line

A new problem since July 1, 2024 Thunderbird keeps crashing on start-up when checking for new mail. HELP!! Crash ID: bp-e8be7291-7fe9-41c0-bd21-45d860240702 alfieepstein… (read more)

A new problem since July 1, 2024 Thunderbird keeps crashing on start-up when checking for new mail. HELP!! Crash ID: bp-e8be7291-7fe9-41c0-bd21-45d860240702

alfieepstein@gmail.com

Asked by a.epstein 4 months ago

Last reply by Wayne Mery 3 weeks ago

Missing profile

Hi all, Sorry for asking again, but after reading all the posts here the problem is still occurring. When I launch Thunderbird, I'm asked for new data (Account Setup), … (read more)

Hi all,

Sorry for asking again, but after reading all the posts here the problem is still occurring.

When I launch Thunderbird, I'm asked for new data (Account Setup), like there is no profile available.

The application seems unable to locate or recognize my existing profile, but the profilefolder exists and its almost 90Gb of data. Should I complete Account Setup windows with my data?

Please help me! Tried with thunderbird -p command to repair or select another profile but with no success !

- installs.ini Default=Profiles/xxx.default Locked=1

- profiles.ini

Default=Profiles/xxx.default Locked=1 [Profile0] Name=default IsRelative=1 Path=Profiles/xxx.default Default=1 [General] StartWithLastProfile=1 Version=2


User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:115.0) Gecko/20100101 Thunderbird/115.11.1 OS Windows_NT 10.0 19045

Thank you !

Asked by spiridon1208 5 months ago

Last reply by James Gunnells 1 month ago

Startup error

On startup TB pops an error box up saying ' There is no email program associated to perform this action'. When dismissed TB continues to open normally. No other errors … (read more)

On startup TB pops an error box up saying ' There is no email program associated to perform this action'. When dismissed TB continues to open normally. No other errors seen during operation.

I have checked my Win 10 Control Panel Apps options. TB is the email default. MailTo, file type .eml and all other settings I can see are set to TB as well.

Asked by nick_bunting 5 months ago

Last reply by Matt 1 month ago

Cannot print from Firefox in Win 11, unless I log in as a different Windows user?

I cannot print from Firefox. It worked fine, and then stopped. I'm not sure what changed. It doesn't matter what printer I use. Even printing to PDF fails. No errors appe… (read more)

I cannot print from Firefox. It worked fine, and then stopped. I'm not sure what changed. It doesn't matter what printer I use. Even printing to PDF fails. No errors appear, and nothing shows up in the printer queue. All the other applications in Windows print just fine. It's just Firefox. And just for this one Windows user.

I tried clearing the saved printer settings in the about:support page. I tried refreshing Firefox. I tried uninstalling and reinstalling Firefox. I tried uninstalling, removing the mozilla folder in %appdata%, and reinstalling Firefox. No luck.

The only time I can get it to print anything is to log into a different user account on this same PC. Printing from Firefox seems to work then.

It seems there is some user-specific printer setting/file/whatever that is messed up. I'm not sure what else to try.

Thanks.

Asked by jason147 5 months ago

Last reply by cor-el 1 month ago

can't send email from comcast.net account. Outgoing server (SMPT) ERROR

I can't send email from comcast.net account. Outgoing server (SMPT) ERROR. Comcast said problem with mozilla. What should password be for comcast smtp://smtp.comcast.net… (read more)

I can't send email from comcast.net account. Outgoing server (SMPT) ERROR. Comcast said problem with mozilla. What should password be for comcast smtp://smtp.comcast.net (smtp://smtp.comcast.net)?

Asked by John Robinson 4 months ago

Last reply by michael657 1 month ago

Youtube Firefox SLOW

YouTube has been so slow in Firefox. It just takes a ton of time for the video to actually play. It's just a spinning circle in a video. I can refresh several times and t… (read more)

YouTube has been so slow in Firefox. It just takes a ton of time for the video to actually play. It's just a spinning circle in a video. I can refresh several times and then it plays. I cleared my cache, history, data...etc everything from Firefox. That seemed to help for a bit. Then it just resulted back to being slow. It's just in Firefox. I played videos in Edge. It was fine. No issues. It's just FireFox. It started most recently too. It wasn't happening a week ago. I even tried going back to an old version of Firefox. Didn't help. Anyone know how to fix? Not using ad blockers either FYI. I just want videos to play normally and fast.

Asked by boohere21 4 months ago

Last reply by Guy Tech 2 months ago

Why are sites no longer working on Firefox?

I am finding more and more sites that I regularly go to are no longer working on firefox. One site was because HTML5 apparently does not work on firefox. But others I don… (read more)

I am finding more and more sites that I regularly go to are no longer working on firefox. One site was because HTML5 apparently does not work on firefox. But others I don't know about why are no longer working on firefox. I thought it might be streaming related but just today I could not access one of my banks on firefox, and I tried many times, but had no problem signing on using Chrome.

Asked by bjhansen53 4 months ago

Last reply by jonzn4SUSE 2 months ago

XUL Runner message

Hi, I hit Foxfire icon, I get XUL Runner message, Error Platform Version 127.0.1 is not compatible with mini version ] = 127.0 and max version ] = 127.0 How do I corr… (read more)

Hi, I hit Foxfire icon, I get XUL Runner message,

Error Platform Version 127.0.1 is not compatible with mini version ] = 127.0 and max version ] = 127.0

How do I correct and gain access!!???

Please help, definitely liked days of yore when one could call.

Andrew

Asked by odrewid 4 months ago

Last reply by NoahSUMO 2 months ago

Google search causes tab to crash

I am running Mac Big Sur, 11.7.10. When I am in Firefox version 127.0.2 and I go into any Google search, the tab crashes. It works in private browsing mode and also in ot… (read more)

I am running Mac Big Sur, 11.7.10. When I am in Firefox version 127.0.2 and I go into any Google search, the tab crashes. It works in private browsing mode and also in other browsers but not in non-private browsing in Firefox. I have tried disabling extensions, add ons, etc. Nothing seems to help. This started happening a few weeks ago with any YouTube page also. How can I fix this? If I can't I will stop using Firefox as I cannot function like this. Please advise!

Asked by Susan Oakes 4 months ago

Last reply by cor-el 2 months ago

Going to ask again (can't open attachments)

I'm going to ask this question again. Has anyone seen this? If so, what does it mean? When attaching a pdf or other file to an email, I can't open it to check it befor… (read more)

I'm going to ask this question again. Has anyone seen this? If so, what does it mean? When attaching a pdf or other file to an email, I can't open it to check it before sending.

C:\Users\***\Desktop\*****.pdf could not be opened, because the associated helper application does not exist. Change the association in your preferences.

What is a helper application and how do I fix this?

Thank you

Asked by tseabrook 5 months ago

Last reply by david 3 months ago

"Having trouble loading that page"

Greetings, every so often I'm having an issue loading pages for certain sites that aren't sketchy at all. The most recent one is TireRack.com. I'm shopping for tires for … (read more)

Greetings, every so often I'm having an issue loading pages for certain sites that aren't sketchy at all. The most recent one is TireRack.com. I'm shopping for tires for my car and Firefox is loading all the other sites I've visited but it won't load any page from TireRack. They are a legitimate shopping site. It happens from results of a Google search but I've also tried typing the main page of the site's address into the address bar, clicking various other links that display below the actual search result that go to other pages within the site, etc. The site loads fine in both Chrome and Edge. This happens every so often and it's always a legitimate site and the exact same behavior. I can't recall any other specific sites at the moment but it's enough to have me pretty irritated today as when I'm shopping I like to have multiple tabs open with all my options for comparison and price considerations and today I have to have one of them open in a different browser which makes it much more difficult to keep tabs on especially where I'm used to only having one browser open for all instead of having to remember that one of my options is open in another browser. I have glanced through my browser setting as well as my windows security settings but I could spend hours in there trying to figure out things and potentially breaking other things myself, which I don't like doing. Any suggestions or other info on what could be going on will be much appreciated, and thanks in advance.

Ray.

Asked by Ray Dunne 5 months ago

Last reply by cor-el 3 months ago

Error Message error platform version 127.0.1 not compatible with miniversion >= 127.0 miniversion <= 127.0

There was an update posted today. I ran the update this morning. Now Firefox will not open. error platform version 127.0.1 not compatible with miniversion >= 127.0 … (read more)

There was an update posted today. I ran the update this morning. Now Firefox will not open.

error platform version 127.0.1 not compatible with miniversion >= 127.0

                                                                                  miniversion <= 127.0

Running Windows 10 Version 10.0.19045 Build 19045 64 bit Should I remove and reload program?

Asked by Art 4 months ago

Last reply by cdsnowdon 3 months ago

connection problems

I keep getting the message that TB can't connect to my server. I am able to go to my server in a Browser window, I have re-entered the password Multiple Times and it stil… (read more)

I keep getting the message that TB can't connect to my server. I am able to go to my server in a Browser window, I have re-entered the password Multiple Times and it still will not connect. What else can I look at? Tony

Asked by Tony 5 months ago

Last reply by SWA 3 months ago

tabs still crashing.

I still have not had any improvement with tab crashes especially on sites containing videos. Lately, every time i go on Facebook and play a video reel, i stop the video a… (read more)

I still have not had any improvement with tab crashes especially on sites containing videos. Lately, every time i go on Facebook and play a video reel, i stop the video and before i can return to my home page, the tab crashes. This browser has gotten worse rather than improving.

Asked by Scot63 4 months ago

Last reply by madcap magician 3 months ago

Thunderbird can't access email account with a '@' in the password

I changed the password for one of my gmail accounts and now Thunderbird can't access it. It kept asking for verification. When I realized the problem I changed out the '@… (read more)

I changed the password for one of my gmail accounts and now Thunderbird can't access it. It kept asking for verification. When I realized the problem I changed out the '@' but I can't change the password in Thunderbird. New emails are accessible in Gmail and Outlook but Thunderbird doesn't show then and nothing happens when I use 'get messages'. I need to delete the problem account to re-enter it, when I try to add the email address as a new account Thunderbird just says it already exists and does nothing.

Asked by Tom Loewen 5 months ago

Last reply by sfhowes 3 months ago