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I am unable to use my bill pay with my bank using Firefox browser. However, I am able to use it logging on with Microsoft Edge. What has changed with Firefox recently? This has only become a problem as of today.

Hello. Recently I've noticed video quality has been reduced on amazon prime video. I get a message saying my hardware doesn't meet HDCP requirements.

I've already tried playing the same video on edge, and the quality selector was fine there, full HD video.

Thank you in advance

My situation is similar to:

https://support.mozilla.org/en-US/questions/1410815

but that thread is archived.

Problem: I opened the Downloads folder and meant to click 'Organize' but I accidentally clicked 'Clear Downloads'. All the names in the Downloads list are now gone and I want to bring them back.

Situation: I did not want to clear the Downloads list, all I wanted to do was learn what options were listed in the 'Organize' button. I was hoping there might be an option to have past Downloads (the names on the Downloads list, not the downloaded files themselves) sorted by date and by domain. But now all the names in the Downloads list are gone. I don't want this to happen again so what's the best solution for this problem?

cor-el says (in page linked above) that a backup of 'places.sqlite' can recover the Downloads list. I copied that file to my Desktop but I'm guessing that it's too late for this file to be of any use now, as I did this only *after* the Downloads list was cleared.

The information I've read about the places.sqlite file (https://support.mozilla.org/en-US/kb/fix-bookmarks-and-history-will-not-be-functional , https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data , and https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile#w_bookmarks-downloads-and-browsing-history) seems to focus mainly on its relation to Bookmarks, not Downloads. Does everything that article say about restoring Bookmarks also apply to restoring Downloads?

I haven't made a backup before in Firefox specifially but my system (Linux) took a system snapshot (Timeshift) before this mistake happened. Would reverting the system to the previous snapshot allow me to access the old places.sqlite-wal file that has the now-missing Downloads list?

Also, is there a way to customize the appearance of Downloads window? I'd like to add some space between the 'Organize' button and the 'Clear Downloads' button. If I could have them separated just a little bit more, I think it might help to prevent this kind of thing from happening again.

In the meantime, I'm thinking of writing a script that regularly backs up the places.sqlite-wal file so that if this happens again, I can just use the backup. But as of now I'm uncertain that it will do what I need it to do.

Any help is appreciated. I hope I've provided enough information to make this report clear. If any needed info is missing, please let me know.

Thank you.

Version 128.0.3 (64-bit) What’s new Mozilla Firefox for Linux Mint

When I visit a page which contains a Google Doc spreadsheet or try to open a Google Spreadsheet the page often fails to render properly and what I see is my desktop background instead of the Google doc element or Google doc sheet. Please see attached. This has been happening for ages and I resorted back to Chrome for such pages but now I'd like to see if it can be resolved.

HelIo the Firefox team, I use Mackbook Pro, while Firefox is my favorite browser. Recently, I encounter an unpleasant and annoying SPONTANEOUS zoom-in and out in pages. It makes browsing impossible and prompts me to go for another browser. May it be a virus? How to solve this? It's really intolerable. Thank you in advance. Yigal.

G'Day!

I've been having issues with media playback on firefox.

Almost any video source that isn't from youtube cannot play in firefox, giving the error: "No Video with supported format and MIME type found"

Testing the same video on Chromium has no problems.

Using Fedora Linux on an AMD system. And Fedora Flatpak build.

System specs below if required.

Any idea to get this up and running would be really appreciated. I think I already installed the propriety media codecs for fedora since the problem isn't showing up on chromium it looks like a firefox issue.

1. System Details Report

---

1. 1. Hardware Information:

- **Hardware Model:** Gigabyte Technology Co., Ltd. B550M DS3H - **Memory:** 16.0 GiB - **Processor:** AMD Ryzen™ 5 5600G with Radeon™ Graphics × 12 - **Graphics:** AMD Radeon™ Graphics - **Disk Capacity:** 512.1 GB

1. 1. Software Information:

- **Firmware Version:** F2c - **OS Name:** Fedora Linux 40 (Workstation Edition) - **OS Build:** (null) - **OS Type:** 64-bit - **GNOME Version:** 46 - **Windowing System:** Wayland - **Kernel Version:** Linux 6.10.3-200.fc40.x86_64

Lenovo Thinkpad X260 running Linux Mint 22. Firefox for Linux Mint mint-001-1.0 Version 128.0.3(64)

Hi, I'm having a lot of problems with forms, and also on commercial sites when I'm trying to purchase items. The buttons are not working, I'm unable to scroll through subsections of a form and drop down boxes are appearing behind other parts of the forms.

It's been doing this for about a month now, I was hoping that a patch would have been released by now to sort the problem. Even this form doesn't work properly. the contact me button doesn't work.

Regards Andy,

Westpac keep telling me it is the fault of my browser. While I was trying safe mode, deleting the cookies and cache etc. I came across this bit of odd information -

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2024-08-08-01-10-24-eb9193.png

Westpac have been telling me for two months that it is Firefox's fault, but I don't see how, given that it has always worked before. Finding this data makes me think the problem is Westpac's fault but they just keep saying the same old thing - use another browser. Well I don't want to! I have visual difficulties and my Firefox is heavily customised to account for that.

What is actually happening is that when I enter my information on the log In Page: https://banking.westpac.com.au/wbc/banking/handler?TAM_OP=login&logout=false then click on the sign in button the screne goes white like it is going to log in and then the sign in page comes back up without the information I had entered.

Is there any thing you can do to help me?

Yours Sincerely, Ms Jacq Felis.

Been an issue for a while now. I try to start a YouTube video, and it spins and spins forever, maybe only loading the first 15 seconds before finally crashing the player. Twitch and other video service websites work perfectly fine. Tried a different browser, again worked perfectly fine. I erased all cookies, relogged in and tried, and it seemed to work for a little while, but then it eventually went right back to the way it was. Tried repeating the process, just deleting all YouTube cookies every time I wanted to watch something, and while it worked occasionally it was very inconsistent and obviously very annoying to have to do. Tried disabling ad and malware blockers, as well as all my other extensions, no dice. Needless to say, I'm stumped. Any clues..?

A couple of websites in Firefox just wont scroll down at all, hence I cannot access all the information or links. zooming out helps partially but not convenient. how can I fix this please? I already turned off and then back on the hardware acceleration option that was offered to someone as a solution. The same site works perfectly fine in Chrome.

Another issue, i tend to notice more frequently in comparison but still very rare is where the whole site is greyed out or no buttons or links work. Possibly because you must click on accept or some button/link that I am unable to see or access despite all efforts. so, you give up!

Please advise. thanks. Regards S

I have determined that the cause of these crashes is hardware acceleration being enabled, I can share more details if desired. It ran in troubleshoot mode then I added extensions one at a time, none of them crashed Firefox. upon turning on the hardware acceleration it crashes upon opening a PDF

Hello.

Ihad been using whatsapp when in FireFox for yest. However, in the last two weeks this applications has get stucked, The mensajes can't be sent just a circle spining. Even restarting my computer and firefox the problem solve.

I try whatsapp web on another browser and it works ok.

Best regards.

When I have the https://www.wavve.com/ site(VOD site of South Korea) open and I'm looking at a different tab, Firefox automatically redirects wavve.com to https://wavve.co/. It doesn't happen every time.

Firefox version 128.0.3 (newest but I've been having this trouble for more than 1 year) Adguard addon.

What should I fix?

Hi. Your browser recently has spikes in RAM usage, up to 96%. It really disturbs my business and my online gaming. It makes my computer lag like crazy.

I've been your loyal customer for more than a decade. Please, tell me what to do. I don't want to use some Chromium piece of crap because of this.

Since the auto-update to version 128.0.3 (64-bit) two weeks ago, my Firefox crashes as soon as I switch over to a different programme. I am on Windows 10. Whenever I try to re-open the programme, I get the error message that Firefox is already running and if I want to restart or quit. Can you please deploy a fix for this? Thank you.

On our web site we have a page that includes mp3 files, which play okay on Firefox; but on another page on the site with mp3 files, Firefox (including different versions on different computers) produces the error message, No video with supported format and MIME type found." FWIW, other browsers like Safari (Mac), Chrome (Mac and Win), and Edge (Win) all play the problematic files without a hitch.

Is there a fix for this problem that can be attempted by the non-tech types?