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web push notifications not working

I tried reinstalling firefox because I wasn't getting notifications from websites. I'm not getting notifications now either. I checked my computer settings and reinstalle… (read more)

I tried reinstalling firefox because I wasn't getting notifications from websites. I'm not getting notifications now either. I checked my computer settings and reinstalled the software on my Mac Book Pro 2012 version 10.15.8.

Solved 5 1 80

Warning notifications always there

Hello, My brother clicked on "I am not a robot" popup after he clicked on an image to enlarge it on a website and then click on "allow" permission to send notification. S… (read more)

Hello, My brother clicked on "I am not a robot" popup after he clicked on an image to enlarge it on a website and then click on "allow" permission to send notification. So now there are always 3 notifications (like warning, viruses found, system alert, etc.) on the screen that will pop back on right after I close one. This is pretty annoying. I went to the firefox settings, in "privacy & security", scrolled down to "permissions" and "notifications" section, changed the status of that website from "allow" to "block", and then (and it may be my fault here, but how could I know ?) clicked on "remove website" just below. Well, now the website is not there anymore, but I am still getting annoying warnings notification that can't be close. We can see the adress (don't know if I can write it up here, but you can see in the photos attached) on the notifications, so I opened up a new tab and wrote it down manually to be able to click on "block" directly, but I am just getting a white page (no window to click "I am not a robot" and no window to ask to allow notifications). I clicked on the little shield icon that is at the left to the address bar and then clicked on "clear cookies and site data", but it did not change anything. I am at loss here. I went back to the website with the image on it that my brother clicked to enlarge, and I clicked this image too. The same thing happened (robot, allowing notification popups), but the address is different (you know when it's a long non sense address... always almost the same but with some different letters/numbers) . So I can block this one, but not the one that is still allowed somehow to send me notifications. I closed firefox then restarted it, no change. Any ideas ? (Sorry the photos are not straight, don't know why because I can see them just fine upon opening)

Solved 2 60

Receiving CRITICA ERROR! from velonexa

I am receiving pop-up messages indicating CRITICAL ERROR! and "Click here to remove them!" followed by a URL ending with velonexa.com They appear as though they are fr… (read more)

I am receiving pop-up messages indicating CRITICAL ERROR! and "Click here to remove them!" followed by a URL ending with velonexa.com They appear as though they are from Mozilla, but we know better. I try to close the window and, of course, without clicking the url or the Dismiss button, but they keep reappearing. There are three stacked windows, constantly appearing as the pop-up windows are closed. Any thoughts or recommendations to eliminate? I've tried shutting down and rebooting. Pretty confident these are not from you. They are also always on top. I try to do a screen capture or print screen and i only capture what is behind them.

I know this is not generated by Mozilla, but thought you should at least be aware of them.

Solved Archived 1 50

How do I receive my 30 day refund?

Hello I hope you can help me. I signed up for the Mozilla VPN yesterday but have decided to end it. It is within the 30 day refund window. How do I receive my refund plea… (read more)

Hello I hope you can help me. I signed up for the Mozilla VPN yesterday but have decided to end it. It is within the 30 day refund window. How do I receive my refund please? I did cancel it under the cancellation button but it did not offer my refund. It said I had the service for the remainder of the year but will not renew at the next renewal date.

The reason I am cancelling is because when trying to access youtube, google says I have to sign into a google account where before I did not have to do that. I canceled my google account years ago and am a avid firefox user. thank you for your time.

I also downloaded the app to my phone and may have signed in that way as well. Thanks.

Solved 2 30

System Alert! / Warning: Virus detected! popups

Using the latest Firefox update with Windows 10. I've got three popups in the lower right corner of my screen (see uploaded image), and each refreshes periodically with a… (read more)

Using the latest Firefox update with Windows 10. I've got three popups in the lower right corner of my screen (see uploaded image), and each refreshes periodically with a musical phrase that sounds like a smartphone notification. Though each says "Mozilla Firefox" in the upper left hand corner, the popups are present whether the browser is open or not. All three say, "via da75iiinaffc73ar8f20.yird-protect.pro".

I've already gone to Settings, cleared my History, made the recommended changes in Permissions and Data, and closed and reopened the browser. The popups remain.

Solved 3