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Believe my T-bird account has somehow been corrupted. Takes forever to load on PC and always puts new emails in Trash folder. Often does not accept correct password. If I save / backup PROFILE, uninstall T-Bird and delete any Thunderbird folders on PC, if I restore per backup, will I be restoring the corrupted app. Don't want to loose email addresses, thousands of emails and email folder structure. Will a restore work? Thank you. Greg D

PS Version of T-Bird on laptop still puts all new email in Trash, but loads much more quickly, etc.

Hello. I recently upgraded from my older MacBook Pro (now factory reset and sold) to a new MacBook Air. I use Thunderbird as my email client and I have many folders that live within my Local Folders. When I transferred all the data from the older Mac to the new Mac via iCloud, and set up my new mail account (IMAP), the folders did not download into the program. I've tried using Subscribe but none of my pre-existing folders show up. Any assistance would be much appreciated. Thanks.

Hi,

When I opened Firefox today, it asked me which profile I'd like to use. I named one Katy and then continued. Now, I can't see any of my bookmarks, none of my passwords are saved, none of my sites recognized. I've been using Firefox for years. Everything I have is saved there. I just want my old stuff back. I'm signed in on my account, but can't see another profile that I can choose. My phone still has all the passwords and bookmarks from before but I I can't see what profile I'm signed in under. Can anyone help?

Thank you!

Katy

I have been using Firefox profiles for years, long before the announcement of the new profiles UI. The new profiles UI launhed with FF 144. I'm on the latest version, which is 149.0.2 and I still don't have the new UI. Specifically, I do not see my profiles in the new UI.

When FF launches I see the new UI but my profiles are nowhere to be see as you can see in the screenshots:

https://postimg.cc/gallery/tFXz00m

I have 2 profiles and they each have their own name.

Instead I am presented with 2 option "Original Profile" and "create new Profile". When I click on orignal profile, Firefox opens my default profiles which has its own original name. However, when go throught the new UI o switch profiles, I do not see my other profile. Moreover, if I click manage profiles, I don't see either of my profiles.

The only way I am able to launch my 2nd profile is the old fashiong via "about:profiles".

Why can't I see my profiles in the new UI?

On my 2nd profile, I don't even have the new profiles UI.

Why dont't I have the new profiles UI months after you launched it?

Please help!

I'm having a connectivity issues. Did some searching which directed me to the Appdata Profiles folder. When looking inside I see Mail and ImapMail. Both have numerous folders inside. Too may I believe. Based upon the screen prints of the folder's contents, do you see conflicts?

I have three email addresses with Outlook.com.

Pop.windstream I have not used in many years. Not sure what others I could possible delete.

Thanks.

If I'm not mistaken, between FF146 and FF147 it appears the location of the profile directory has changed. It was:

   /home/<user>/.mozilla/firefox  

and now is

   /home/<user>/.config/mozilla/firefox

Is that correct?

First, I have very limited understanding of software. I need very simple explanations.

Here's my issue. I use Thunderbird on my desktop computer. I have used the Import/Export > Options > Backup Scheduling function to backup my Thunderbird email to my USB/flash drive. I have labelled the backup folder on my flash drive "Thunderbird email backup." That folder contains numerous subfolders including: 1) calendar-data 2) chrome_debugger_profile 3) crashes 4) datareporting 5) extensions 6) ExternalMailFolders 7) Mail 8) minidumps 9) saved-telemetry-pings 10) scheduled-notifications 11) settings 12) shader-cache 13) storage.

Again, these are the subfolders created/named by the Thunderbird Import/Export backup. I HAVE NO IDEA WHAT THESE FOLDERS MEAN.

Here's what I want - it's actually very simple. I want to be able to see (read) my backed up email on my flash drive without using the Thunderbird installed on my computer. I want complete interaction with the backed up email without my desktop Thunderbird - or my online email account - being involved at all.

My understanding is that Thunderbird Portable is supposed to be able to allow me to do that. I downloaded Thunderbird Portable (from https://portableapps.com) to my flash drive but when I tried to access it the first thing it did was try to force me to put in my online account (POP?) information.

I don't want to do that. I just want to open Thunderbird Portable on the flash drive and have it realize that all of my backed up Thunderbird email information is right there in the same flash drive. I want it to just access and use what's right there.

I was really hoping that Thunderbird Portable would simply ask me where to look - in a very user-friendly way! - and I could tell it to go to my "Thunderbird email backup" folder on my flash drive (WHERE ALL MY THUNDERBIRD INFO IS!) and it would simply do just that and provide me with complete Thunderbird service for the backed up email.

Am I missing something? Can someone give me a VERY SIMPLE walk through to do what I would think should be a very simple thing? Thank you. Chris (6/29/26)

PS - I've read the Mozilla Support ARTICLE: Thunderbird Portable (Mozilla Thunderbird, Portable Edition) and other portable apps as alternatives (https://support.mozilla.org/en-US/questions/1285834) and it alludes in general terms to exactly what I want to do but it does not give any step-wise instructions.

is there any way to perform a dynamic backup of Thunderbird. By that I mean a regular (e.g. daily) backup of the profile or at least the mailboxes using a scheduler without closing Thunderbird down?

No matter what I've tried, I cannot figure out a way to edit or delete the profile from the new profile manager. Both about:editprofile and about:deleteprofile show up as a blank page (with how it looks on my normal profile for comparison). I have tried deleting the folder multiple times, but the icon still shows up in the manager and clicking it just creates a new profile with the default settings. It also does not appear when using firefox.exe -p. I had previously been using the about:profiles to manage my profiles and wanted to see if I liked the new version (I didn't), hence why I was using it in the first place.) I'm currently using Firefox version 149.0 and Windows 11 on the latest version. I have found no solution that gets rid of it. I would also be fine getting rid of the profile manager UI so it stops bothering me.

Yesterday I was having trouble sending emails from one of my email accounts. I had not fixed that when I shut down for the night. Today when I turned my computer on, both my email accounts and my address book was gone

Recently a tiny icon of an empty shopping cart has been superimposed at the top right-hand corner of the Firefox icon in my system tray. I want to get rid of it. In addition, just in the last few days, I'm being asked to choose among profiles when I sign onto Firefox and I want to have only one default profile and to avoid that extra step in signing on.

I have two personal Thunderbird accounts that were under two other email addresses on an old computer. They are [email1] @mlecwb.net and [email2] @mlecwb.net

Can I access them another way, since that computer is not working well enough to download emails? Plus the old email addresses will be disappearing with the the company l have the email addresses under.....

Then if I can get into the old messages, can I download and save some of the messages - or at least important ones in specific group files - onto another computer or a laptop? Or even on a CD?

Also, could I still use Thunderbird under another email address?

Susan Clark Harris [email3] @outlook.com

I tried to transfer Thunderbird file from old computer to new computer but get "Profile cannot be loaded. It may be missing or inaccessable." when I start Thunderbird. The old TB file works on old computer and I am pretty sure I copied it and pasted it into the new location in place of the current Thunderbird file.

I have my incoming IMAP emails stored on my local computer drive where the default Thunderbird installation puts it. This is fine.

My question is, can I move the local folders directory to another external drive or network attached storage? I am doing this as I have a small local SSD and combining all emails the size is massive.