when i opened tbird on windows 10, it showed a start page/donation page, and can't see messages (Bug1975299)

when i oppened tbird on windows 10, it showed a page to obly my for a donation. i had made a donation short ago, but eventhough, i just made another one time donation. wh… (read more)

when i oppened tbird on windows 10, it showed a page to obly my for a donation. i had made a donation short ago, but eventhough, i just made another one time donation. when i open tbird again, i can not get out of the donation page. what should i do please???????

Asked by JJA 1 week ago

Last reply by JJA 47 minutes ago

Firefox does not navigate to ANY webpage

starting just now, firefox will not take me to ANY website. All other browsing services are working. I have tried uninstalling and reinstalling and clearing cache and coo… (read more)

starting just now, firefox will not take me to ANY website. All other browsing services are working. I have tried uninstalling and reinstalling and clearing cache and cookies.

If I cant get this fixed for my job I will go back to chrome and never download or retry this again. I will also never recommend firefox to anyone like I have in the past.

Asked by Mac Shepherd 6 hours ago

Last reply by Mac Shepherd 6 hours ago

  • Solved

New Message Button Does Not Work On TB v.140.0.1esr Local Folders

[I am starting a new post because I was replying to someone else's post and it stopped working.] After updating to TB v.140.0esr (then just now updating to v.140.0.1esr)… (read more)

[I am starting a new post because I was replying to someone else's post and it stopped working.]

After updating to TB v.140.0esr (then just now updating to v.140.0.1esr) from v.128esr, I cannot compose a new message in any Local Folders or my main virtual inbox. The +New Message button is there, but clicking it does nothing. It was working for over a decade before this.

However, going into the normal account folder inboxes DOES allow me to click the "+New Message" button and start/compose a new message.

I can still reply to messages in the local and virtual folders, just not start a new message.

I have tried disabling all security software. No luck.

I have ran Help > Troubleshoot mode with no addons. No luck.

When I create a new folder under Local Folders, clicking New Message still does nothing while in that new folder. But if I move that new folder to an existing email account, then go to the new folder, clicking New Message works correctly.

I am on Windows 10. I did use the addon Manually Sort Folders in the past, but not recently.

I ran the Check Error Console (ctrl+shift+J) on TB v.140.0esr. Here is the paste:


1752107893534 addons.xpi WARN Checking C:\Program Files\Mozilla Thunderbird\distribution\extensions for addons This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “”. background.html WebExtensions: Import modules with new 'ChromeUtils.importESModule' implementation.js:34 Hello there, I'm BorderColors-D! background.js:11:9 CopySent2Current: 3.39 on Thunderbird 140.0 Received: pong

1.0.9 background.js:141:33 no migration CardBookXULNotifyListener.js:600:13 TypeError: can't access property "document", currentWindow is null implementation.js:568:15 1752107894980 addons.webextension.{a300a000-5e21-4ee0-a115-9ec8f4eaa92b} WARN Loading extension '{a300a000-5e21-4ee0-a115-9ec8f4eaa92b}': Reading manifest: Warning processing locales: An unexpected property was found in the WebExtension manifest. 1752107894980 addons.webextension.{a300a000-5e21-4ee0-a115-9ec8f4eaa92b} WARN Loading extension '{a300a000-5e21-4ee0-a115-9ec8f4eaa92b}': Reading manifest: Warning processing chrome_injectors: An unexpected property was found in the WebExtension manifest. New compose tab 5 with identity id1 styleswitcher.js:31:15 Applying new border style for identity id1 to tab 5 styleswitcher.js:45:13 New compose tab 6 with identity id1 styleswitcher.js:31:15 Applying new border style for identity id1 to tab 6


Asked by bigcat 1 day ago

Answered by bigcat 9 hours ago

Cannot compose new email in Thunderbird 140.0esr – Compose window does not open (bug1976624)

After updating to Thunderbird version 140.0esr, I am unable to create a new email. Clicking “Write” or “New Mail” does nothing – no compose window opens. However: • Rece… (read more)

After updating to Thunderbird version 140.0esr, I am unable to create a new email. Clicking “Write” or “New Mail” does nothing – no compose window opens. However: • Receiving and replying to emails works normally • Safe Mode does not resolve the issue • Disabling all add-ons has no effect • Reinstalling Thunderbird did not help • I confirmed I am using version 140.0esr

Asked by Aleksandar Ljesic 2 days ago

Last reply by bigcat 8 hours ago

  • Solved

Not getting ai answers on firefox desktop

Whenever i search something on google, firefox desktop (all fine on android) is failing to display the ai(gemini) answer no matter what questions i ask. Same happens in … (read more)

Whenever i search something on google, firefox desktop (all fine on android) is failing to display the ai(gemini) answer no matter what questions i ask.

Same happens in the "AI Mode" option that is available in google's recent update.

And, I,m logged in.

This started since a week, everything was working fine before that.

Adding the images below.

Asked by Aakash_ Jamadar 2 days ago

Answered by Aakash_ Jamadar 1 day ago

Microsoft login repeating

When using any Microsoft 365 product on the browser I keep getting a prompt to "Please sign in" although I am already signed in. I can click the Sign in button and a abou… (read more)

When using any Microsoft 365 product on the browser I keep getting a prompt to "Please sign in" although I am already signed in. I can click the Sign in button and a about:blank page pops up for a split second. Then within a half hour or so, it will pop up again. I deleted my cookies but the problem still persists. Does not happen on other browsers.

Asked by jason.pozega 1 week ago

Last reply by jscher2000 - Support Volunteer 9 hours ago

Delayed tab close on snap since version 140

Hello. I use Firefox on an computer with Ubuntu, (installed as snap) and have noticed that since the update to version 140 (specifically, version 140.0 canonical-002-1.0… (read more)

Hello.

I use Firefox on an computer with Ubuntu, (installed as snap) and have noticed that since the update to version 140 (specifically, version 140.0 canonical-002-1.0), closing a tab causes a noticeable delay : that is, upon any action that would close a tab (clicking on the cross, pressing CTRL+w, or middle clicking), there is a delay of about 200 to 300 ms before the tab is actually closed.

However, during this delay, the window still responds to inputs, leading to rather annoying situations. For example, during regular usage, I usually open a great number of tabs. When I am done with browsing, I close them, by repeatedly clicking the cross button on the tabs. It used to be that the tab under the cursor would immediately close, then the next tab would slide under the cursor, and I would click again to close that one, etc.

But now, when clicking the cross button, the tab is not closed, and when I click again after a small delay (because of muscle memory), the tab is still there. This cause the two single clicks to be treated as a single double-click, which for some reason puts the window in full-screen mode (but only with the snap version; I'm not sure what's going on here).

When using CTRL+w when closing tabs, the delay is still there, but the inputs are correctly handled. If I press CTRL+w three times at the usual rate, I can see the three key presses, then nothing happens for a few instants, then the three tabs close at the same time (i.e. the delay is from input to tab close, not from tab close to other tab close).

This behaviour is completely absent on Firefox (also version 140) on my windows computer.

This delay does not appear when creating tabs, and it does not occur either when closing the window or when closing the last tab in the window (leading to an amusing situation where shutting down Firefox is actually faster then closing a tab). These operation keep going at their previous speed, immeasurably fast to the human eye.

Navigation does not appear to be meaningfully slower than before the update, and the CPU/memory usage is very reasonable.

Curiously, this appears to be a fixed delay. Closing an empty tab takes the same time as closing a very busy one. Closing a tab when there are five takes the same time as closing a tab when there are thirty.

This issue makes browsing feel incredibly sluggish.

Is there a solution for this problem ?

Edit 1 : I have tried to run Firefox in troubleshoot mode, but there was no difference in behaviour. Edit 2 : Fixed typo. Edit 3 : Added exact version. I also tried to refresh Firefox, but the issue remained. Edit 4 : The problem is still present in version 140.0.1 canonical-002-1.0. Edit 5 : The problem is still present in version 140.0.2 canonical-002-1.0. Edit 6 : As of version 140.0.4 canonical-002-1.0, the problem seems to have been fixed. Thank you.

Asked by cd 2 weeks ago

How to due a "hard string" search in TB?

How to do a "hard string" search in TB? I have asked this question several times over the years and never got a real definitive answer? I need to find the one email in… (read more)

How to do a "hard string" search in TB? I have asked this question several times over the years and never got a real definitive answer?

I need to find the one email in 1000 that has ONLY these characters in only these spaces ONLY in ONLY this order. Only. I do not need to see any searches that begin with these characters or end with these characters or contain these characters I ONLY want to see ONLY searches with exactly this character in this first space and only this character in the second space, etc ...

The ability to all related to my "string" is fabulous (and much harder) most of the time, but sometimes, I just need to see ONLY that strict "hard string".

It's a basic beginner programmer compare operation. Should be easy, How do I do that (and only that)

Thanks,

Dru DruPub@OneImageDru.com

Asked by Dru 1 day ago

Last reply by Matt 18 hours ago

Get Messages stops working; need to restart Thunderbird

I've been using Thunderbird for decades. I have Thunderbird set to automatically download messages every 5 minutes. Platform: Computer Win11 Home, Thunderbird 128.10.0e… (read more)

I've been using Thunderbird for decades. I have Thunderbird set to automatically download messages every 5 minutes. Platform: Computer Win11 Home, Thunderbird 128.10.0esr (64-bit), POP3 connection (also with IMAP connection on a MacOS computer.

But a new issue is now occurring. Every so often now, I realize I haven't received any new email downloads in some time. I click on the Get Messages button (or right-click and select items individually), but nothing happens - no "Host Contacted..." message in the Status Bar. It's like the Get Messages function is completely disabled. It is only when I quit then restart Thunderbird does it successfully establish a connection and download the many queued emails.

Please let me know if this is a known bug, or if there is a way to submit this as a bug. Also let me know of any other information you would need in order to help debug this issue. Thanks!

Asked by D. Abel 2 months ago

Last reply by Matt 20 hours ago

Firefox will not load any website after an update

After every update, Firefox starts to a blank screen and will not start loading the webpage url put in for over twenty minutes to a half hour. During this time other brow… (read more)

After every update, Firefox starts to a blank screen and will not start loading the webpage url put in for over twenty minutes to a half hour. During this time other browsers on my Win 10 PC load immediately so it is not a network issue. It is Firefox. When I see that an update is pending I hesitate to do the update because I know I will lose the use of Firefox until it is ready to respond. It just hangs with "loading X.com" showing at the bottom left of the blank screen. I have been using Firefox for a long time and in the past year or longer it has become very unreliable. There are also instances where without an update it will do this and the only way I can get it to work is to clear the cache and the history through settings. What is going on with Firefox! (And lately there is an update every couple fo days!

Asked by rrambrose 1 month ago

Last reply by rrambrose 1 day ago

Ajay Hinduja Geneva, Switzerland (Swiss) – Recent Update Severely Impacted Performance

Hi everyone, I'm Ajay Hinduja from Geneva, Switzerland (Swiss). The update I installed three weeks ago has drastically reduced performance—everything is running about 8… (read more)

Hi everyone,


I'm Ajay Hinduja from Geneva, Switzerland (Swiss). The update I installed three weeks ago has drastically reduced performance—everything is running about 80% slower. Every page load or tab switch now takes around 10 seconds.

Is this a known issue, and is there a fix planned? I’ve been a loyal Firefox user for 20 years, but if this continues, I may have to switch browsers.

Thanks! Ajay Hinduja Geneva, Switzerland (Swiss)

Asked by Ajay Hinduja 2 days ago

Last reply by Ajay Hinduja 1 day ago

How DID I import a single (also need multiple) .EML file into TB 115.10 -- and now can't duplicate (no extension needed)?

After wasting hours trying “this and that” – I did successfully "import" (not in the “import” menu) a single .EML (text) email file into my TB 115.10 e-client? I can’t re… (read more)

After wasting hours trying “this and that” – I did successfully "import" (not in the “import” menu) a single .EML (text) email file into my TB 115.10 e-client? I can’t remember how – and can’t duplicate it.

Yes, I know there’s an “extension” to do this, but if I did it only with TB 115.10 – why deal with the paranoia of permissions (must have access to everything)?

I need to “move” about 4000 emails from an ancient ISP (still used, too) into my TB 115.10 e-client – to then move to ”Folders” and then archive off-line. I can download emails (to my folder) from the ISP only individually as .EML files – and did get one successfully into TB (it reads [looks about the same] as an email “retrieved” by TB).

I can only “download” individual ISP emails (their rules, programming) so, hoping to set up a macro to “download” about 100 per day. My ISP inbox is almost full every day with new emails that must be deleted or “moved” due to new emails arriving every day.

Any ideas – or better still step by step suggestions?

Responses in Spanish are fine – French or Portuguese workable.

Dru DruPub@OneImageDru.com

Asked by Dru 1 day ago

Cannot receive messages after the upgrade to 140.0esr, but can send

What can I do if I cannot receive an incoming messages but can send? I am using a POP3 mail, I notice that it started on July 7, same date of launching of upgrade to 140.… (read more)

What can I do if I cannot receive an incoming messages but can send? I am using a POP3 mail, I notice that it started on July 7, same date of launching of upgrade to 140.0esr version.

Asked by Jeorgette Magis 2 days ago

Last reply by Wayne Mery 2 days ago

Click on links doesn't work

For the last several days, if I get an email with a link to open in a browser (e.g. a tracking number, and Amazon order, Ticketmaster order), clicking on it doesn't bring… (read more)

For the last several days, if I get an email with a link to open in a browser (e.g. a tracking number, and Amazon order, Ticketmaster order), clicking on it doesn't bring it up in my browser (Firefox). It shows a blank window.

I have the latest versions of Thunderbird and Firefox, with the current Windows 11.

How can I fix this problem?

Asked by jMac 2 days ago

Last reply by JerryBCuz 2 days ago

Can only click on links/buttons/videos the second it is loaded

Every time i load a page i have to quickly click on the link. If i don't it will not load. Every website that has a drop down menu wont allow me to click. In order to cli… (read more)

Every time i load a page i have to quickly click on the link. If i don't it will not load. Every website that has a drop down menu wont allow me to click. In order to click anything i have to refresh the page and click the link before it fully loads or else it just wont register. And it wont register across the entire page. Can't open in a different tab, cant do anything.


Doesn't happen with anything other than your browser.


I want to keep using your browser but its becoming incredibly annoying and i often have to jst say "fuck Firefox" copy the link to any other browser and it works perfectly.

Asked by danrog2017 2 days ago

abusive captchas

I find the use of validation tests (captchas) with images abusive. One may have to click on those pictures for 10 minutes before he can open a bookmark. this is showing … (read more)

I find the use of validation tests (captchas) with images abusive. One may have to click on those pictures for 10 minutes before he can open a bookmark. this is showing more interest for bots than for persons. As a result I avoid using Firefox as much as possible, and turn to other bowsers that will met you get what you want. why don't invent another system?

Asked by jmpaglia 2 days ago

comments not showing

When I try to load "Comments" I get this message: Failed loading comments! Please try again... Trying again doesn't help. This is a fairly recent problem Thanks for y… (read more)

When I try to load "Comments" I get this message:

Failed loading comments! Please try again...

Trying again doesn't help.

This is a fairly recent problem

Thanks for your help.

Asked by rsi79 3 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago