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public address is different from location selected in VPN

Using the Mozilla VPN, I select a location in the USA. After a few hours, my public IP address / location will be different than what I selected in the VPN app; for examp… (read more)

Using the Mozilla VPN, I select a location in the USA. After a few hours, my public IP address / location will be different than what I selected in the VPN app; for example, I select "San Francisco, CA" in the VPN, and a few hours later my email sign-in location (or using mylocation.org) is somewhere in India - that's not even in the list of locations we can select for the VPN. Is my VPN being hacked? I'm using Windows 11 with the latest update and the built-in Windows Security. On my android phone, the VPN location shows as 'Starkville, TN', which is also not on the VPN location select list.

Solved 1 20

how to update my Fire Fox and stop errors and slow downs

I would like to speed up my Fire Fox and update my Fire Fox to the latest version for my computer. I would also like to stop the errors and slow downs and the message tel… (read more)

I would like to speed up my Fire Fox and update my Fire Fox to the latest version for my computer. I would also like to stop the errors and slow downs and the message telling me that the internet is telling me that the site is not working or slowing down my internet and i should close my internet.

Open 1

T-Bird won't open / load and must close using Win Task Mgr

On my PC - Initial problem was T-bird took forever to load and virtually all new msgs went to TRASH and I had to move to IN-Box. Per help from David - Saved off profile,… (read more)

On my PC - Initial problem was T-bird took forever to load and virtually all new msgs went to TRASH and I had to move to IN-Box. Per help from David - Saved off profile, and reinstalled thunderbird from thunderbird.net. No change. Then UNINSTALLED T-Bird (profile still intact). Now just attempts to open "Looking up imap.comcast.net", but won't open/connect and to close the app I must use WIN Task Master. Can't get to any msgs, etc. Also, in the past when I was able to open, the banner or bar at the top of the page had hundreds of email icons. I sometime have over 1000 emails in my in-box!! I have years worth of emails in folders on T-Bird which I don't want to loose. Help. Thank you. I have a "working" version (with the "trash" and slow loading issue per above) on my laptop, so I can access suggestions on that version of T-Bird. You could also send any suggestions to x@gmail.com

(PII redacted by moderator)

Open 4 229

what do you do if the day of the week and date in the Thunderbird calendar are off by 1 day?

The Thunderbird calendar, displayed by the week, Saturday June 27-Friday July 3, 2026 in my computer says today is Monday, Jun 28, whereas it is really Jun 29. Each day … (read more)

The Thunderbird calendar, displayed by the week, Saturday June 27-Friday July 3, 2026 in my computer says today is Monday, Jun 28, whereas it is really Jun 29. Each day in the calendar is off by 1 day. e.g. tomorrow it says Tuesday Jun 29, etc. If I change the view to Multiweek, the dates and days of the week line up as 2 June 29s for Monday and Tuesday!. Wednesday becomes June 30 and Thursday skips July 1 and is July 2! What to do to correct all of these problems? Thanks, [edited email from public]

Open 1 70

MESSAGES IN 'INFOLDER' ARE DELETED AFTER ABOUT 5-7 DAYS

MESSAGES IN 'INFOLDER' ARE DELETED AFTER ABOUT 5-7 DAYS, and can't be found I have looked in all settings to try to find the reason, but don't find anything helpful tnx,… (read more)

MESSAGES IN 'INFOLDER' ARE DELETED AFTER ABOUT 5-7 DAYS, and can't be found I have looked in all settings to try to find the reason, but don't find anything helpful tnx, Al email [edited from public] @ec.rr.com

Open 10 50

The bookmarks and history system will not be functional" error message continues to disrupt

The bookmarks and history system will not be functional" error message has been dogging me for several months. System is windows 11 home and Firefox version 151. All up… (read more)

The bookmarks and history system will not be functional" error message has been dogging me for several months. System is windows 11 home and Firefox version 151. All updates are current across windows and FF. I noticed on the about support page that FF shows that this is a NT Windows 10 OS, not Windows 11. Not sure what that means. I have followed all of the suggested fixes, multiple times. Some don't work at all and some work for a short period of time before the error message returns. The only fix that works the longest is to reinstall FF. This then requires the time consuming task of updating my settings, extensions, proxy, etc. When the next round of Windows security and / or FF updates come through the error message returns. Reluctantly getting ready to dump FF. This is my last ditch effort to find a solution. Thanks.

Open 40

Authentication error in VPN app on Android

VPN app is successfully running on my laptop, but trying to activate it on my Android phone is always ending up in authentication error. Could somebody pls help, what can… (read more)

VPN app is successfully running on my laptop, but trying to activate it on my Android phone is always ending up in authentication error. Could somebody pls help, what can I do to have VPN on my phone as well?

Thanks!

Open 1 50

My PAID subscription VPN has just stopped. This has happened before and I am getting VERY unhappy.

VPN has disconnected for NO REASON. This is a paid up year subscription. It has happened before. Just last month. I am running it on a windows 11 platform and use Firefo… (read more)

VPN has disconnected for NO REASON. This is a paid up year subscription. It has happened before. Just last month. I am running it on a windows 11 platform and use Firefox as my browser and Duck duck go as my search engine.

Open 1 50

Thunderbird Mailbox kann sich nicht kopieren.

Ich erhalte die Meldung "Nachrichten konnten nicht in die Mailbox-Datei geschrieben werden. Stellen Sie sicher, dass das Dateisystem Ihnen Schreibrechte einräumt und genü… (read more)

Ich erhalte die Meldung "Nachrichten konnten nicht in die Mailbox-Datei geschrieben werden. Stellen Sie sicher, dass das Dateisystem Ihnen Schreibrechte einräumt und genügend Speicherplatz zur Verfügung steht, um die Mailbox zu kopieren." Speicherplatz ist genügend vorhanden. Bis jetzt konnte ich meine Emails problemlos abholen. Bin erreichbar über Telefon [edited] oder Handy [edited phone#'s from community support forum]

Solved 5 89

How can I synch my address book on my laptop with a Moto G 2025 phone?

How can I synch my address book on my laptop with a Moto G 2025 phone? I need the required steps to do this plainly spelled out, as I am not a super computer user. Thanks… (read more)

How can I synch my address book on my laptop with a Moto G 2025 phone? I need the required steps to do this plainly spelled out, as I am not a super computer user. Thanks!!

Open 1 60

I have Windows 11 OS on my laptop, but when I order merchandise via Paypal, I receive a notification that it was processed using Windows 10! Why is this happening?

I have Windows 11 operating system on my Laptop, but when I order merchandise online via Paypal, I get notification stating my device was recognized and was using Windows… (read more)

I have Windows 11 operating system on my Laptop, but when I order merchandise online via Paypal, I get notification stating my device was recognized and was using Windows 10! I don't understand why this is happening. How do I fix this?

Solved 1 120

The box that shows **full scan running** does not show up at the bottom right corner.

Previously, when I run a full scan, a box will appear at the bottom of the screen stating that full scan is running and when it's finished, this appears full scan is fini… (read more)

Previously, when I run a full scan, a box will appear at the bottom of the screen stating that full scan is running and when it's finished, this appears full scan is finished and stayed on until I check Norton. This has not occurred for a long time. How can I fix this? Thank you for your consideration and I look forward to hearing from you.

Solved 1 30

what the hell is so difficult about making a stable, working browser?

there's damn near always problems, pages display funny, dont load, the browser has its own " loading circle" temp files/cache is still a problem? do you guys know its 202… (read more)

there's damn near always problems, pages display funny, dont load, the browser has its own " loading circle" temp files/cache is still a problem? do you guys know its 2025 and browsers still cant handle temp files? mozilla has ZERO help. no wonder everyone uses chrome. but they suck a$$ too.

Open 1 110