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Issues with video performance

For the past few months, videos on YouTube haven't been playing properly. They load just fine and there's no issues with the auto, but once the video starts playing it wi… (read more)

For the past few months, videos on YouTube haven't been playing properly. They load just fine and there's no issues with the auto, but once the video starts playing it will sometimes be zoomed into the top left corner, making it impossible to properly see what's going on.

This happens with music videos too, both official and lyrical. It will be zoomed in close to the top left corner and just barely catches what's going on in the video. Sometimes, video do play like they're supposed to, but for the most part, they'll be zoomed in as soon as I hit play.

Solved Archived 8 449

only on firefox can google meet not hear my micrphone. its been persisting for weeks and cant find solution. not the first time this has happened

the past 4 producers have told me they cant hear me on google meet when i'm on firefox. it worked fine forever, then no one could hear me and i reported it a bunch and it… (read more)

the past 4 producers have told me they cant hear me on google meet when i'm on firefox. it worked fine forever, then no one could hear me and i reported it a bunch and it got fixed. now the issue is back again and its been like for probably 4 weeks now.

zero issues on google meet when i try it on google chrome. Zero issues with zoom. its only when I'm on firefox's google videochat that people cant hear my microphone. feels like a repeat issue of what happened months ago when the issue wasnt with me. it was firefox. I've written to google, I've written to firefox. They've had me try a bunch of stuff and nothing is working. Can anyone help me???? Issue persisted before I went to macOS sequoia 15.0 and still persists with latest os. Firefox 130.0.1 (64-bit). I've bee trying to find a solution for this for weeks now:

-i've gone to "allow applications to access the microphone" that looks fine -i've done a new profile, didnt work -i've cleared the cache, didnt work -i've turned off ad blocker for that page, didnt work. -i disabled extensions on firefox, that didnt work.

please help!!!!!!!

Archived 3 320

Server not found

I get the server not found error on almost anything. Hmm. We’re having trouble finding that site. We can’t connect to the server at [literally almost any site] If you en… (read more)

I get the server not found error on almost anything.

Hmm. We’re having trouble finding that site. We can’t connect to the server at [literally almost any site] If you entered the right address, you can:

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)

The site usually loads after I wait like 2-3 mins before reloading the site, or I force reload it around 7 times, but I cannot find a way to make the issue go away. I have refreshed Firefox, I have uninstalled and reinstalled it fresh, I have opened Firefox in Troubleshooting mode and the issue persists. I am at the end of my wits. Someone please give me something else to try.

Solved Archived 7 317

Firefox unable to access firefox.dns.nextdns.io

FFX 130.0.1 macOS 15.0 (This has nothing to do with the new macOS 15.0 Sequoia update as I have been using it for a week with absolutely no problems). This is absolutely … (read more)

FFX 130.0.1 macOS 15.0 (This has nothing to do with the new macOS 15.0 Sequoia update as I have been using it for a week with absolutely no problems). This is absolutely a problem with Firefox or NextDNS. Thanks for your help in advance.

Woke up this morning and suddenly FFX is timing out when trying to access ANY site. Has been working fine - NO changes made to any settings. This literally came out of nowhere. Seems to be a DNS resolving issue. I get a time out with this error message:

Archived 3 310

User Interface

So my problem is that User. Interface seems to not work when I go to a Website the UI Doesn't work also the texts have some kind of White texture And it's just annoying a… (read more)

So my problem is that User. Interface seems to not work when I go to a Website the UI Doesn't work also the texts have some kind of White texture And it's just annoying and I've been using Google Since And to some websites The screen Just goes White

Archived 1 310

Firefox is brokewn after updating to macOS 15

Yesterday I have updated tp macOS 15. Sine then I have trupuble displaying any webpages in Firefox 130. Th econnection just times out. Any other browser such as Brave, Sa… (read more)

Yesterday I have updated tp macOS 15. Sine then I have trupuble displaying any webpages in Firefox 130. Th econnection just times out. Any other browser such as Brave, Safari, Home, Edge are still working as before teh update. How to fix this please?

Solved Archived 3 298

internet problem

when I am downloading something from Firefox then my internet speed decrease to below 1 mb per second while my regular WiFi speed is 200mb per second. in chrome or playst… (read more)

when I am downloading something from Firefox then my internet speed decrease to below 1 mb per second while my regular WiFi speed is 200mb per second. in chrome or playstore i don't face any problem but in Firefox it is always there.

Archived 1 290

can't select items in menus

Hi - have been having an issue since 128 where I can't select items in certain menus in Firefox with the mouse. Each time I open Firefox, it works once. Subsequently, the… (read more)

Hi - have been having an issue since 128 where I can't select items in certain menus in Firefox with the mouse. Each time I open Firefox, it works once. Subsequently, the focus in the menu is completely off from where I put my mouse, and I can't click anything. (I would upload a video, but there doesn't seem to be a way). An example of the behavior is: -hamburger menu open. Mouse is on 'Translate page', but focus is on 'save page as'.

  • This happens with both the trackpad and the mouse.
  • I don't experience this issue with other applications.
  • I can navigate some of the menu options with the keyboard. For example, in the Bookmark menu I can select Save, but not Remove bookmark.
  • I don't have any issue with the main nav bar (File, Edit, etc)

This applies to for example: Save bookmarks (cmd+d), Hamburger Menu, Update reminders, and the new Translation dialog (have attached screenshots of some affected items). I can't inspect them to see if they are all the same component that is causing the issue, because they disappear if you choose Inspect. (I'm unable to see a "Disable popup autohide" setting in my meatball menu, as described here). I also tried the steps listed [https://support.mozilla.org/en-US/que.../957538] here. Things I have tried:

  • resetting PRAM/SMC just in case it's my machine
  • disabling hardware acceleration
  • starting in safe mode
  • refreshing Firefox
  • updating to the latest version (thrice)

machine: MacBook Pro Retina, 13-inch, Mid 2014

Archived 1 289

loss of sound in add on extension check4change

How do I get sound back on the add on extension "Check4change" ? it has always worked and then stopped one day. I have tried all the suggestions of reloading the extensio… (read more)

How do I get sound back on the add on extension "Check4change" ? it has always worked and then stopped one day. I have tried all the suggestions of reloading the extension and even removed and reinstalled Firefox, it was no help. I have sound in Firefox, just not while using the check4change add on extension.

How do I recover sound while using the extension?

Archived 1 279

URL Manager Pro not working well with Firefox

I use a program called "URL Manager Pro" on the Mac to manage my bookmarks in all my browsers. Double clicking on a bookmark icon in URL Manager can open the URL in a new… (read more)

I use a program called "URL Manager Pro" on the Mac to manage my bookmarks in all my browsers. Double clicking on a bookmark icon in URL Manager can open the URL in a new tab, the same tab, or a new window depending upon how I set the preferences in URL Manager Pro. This works fine in Safari. However, in Firefox, the website opens in a new tab regardless of how I set my preferences in URL Manager.

The author of URL Manager tells me the issue is a problem with how Firefox deals with AppleEvents. It's very annoying to accumulate so many unintended new tabs and then manually close them. Is this fixable in Firefox or is there a work around?

Thanks

Solved Archived 3 260

I can no longer save bookmarks on my 2015 Macbook Pro

Hi - I research a lot of topics and admittedly have tons of bookmarks in tons of folders. I've used Firefox probably for ten years. I can save new bookmarks on my deskto… (read more)

Hi -

I research a lot of topics and admittedly have tons of bookmarks in tons of folders. I've used Firefox probably for ten years.

I can save new bookmarks on my desktop PC, but about a week ago, it's gotten harder and harder to save on my Macbook. I've cleared the cache many times, turned off all extensions. Shut down Firefox then reloaded it, and shut down my Macbook, which is the only time I'm able to save any bookmarks.. then it reverts back to not being able to save any.

What's going on, and how do I fix it?

Thanks.

Archived 1 240

the past 4 producers have told me they cant hear me. its a firefox issue

the past 4 producers have told me they cant hear me on google video chat (https://meet.google.com/) i'm on firefox. it worked fine forever, then no one could hear me an… (read more)

the past 4 producers have told me they cant hear me on google video chat (https://meet.google.com/) i'm on firefox. it worked fine forever, then no one could hear me and i reported it a bunch to google and firefox because it was clearly a firefox issue. someone on their end fixed it. it was working for a while. now its back to people not being able to hear me again when its not a me problem. i keep reporting it and its not being fixed. how do i escalate this? why does this keep having every few months?

zero issues on google chrome browser while video chatting. zero issues on zoom. its firefox's google videochat that people cant hear me. feels like a repeat issue of what happened months ago when the issue wasnt with me. please fix this again

Archived 14 240

Firefox crashes when opening / closing tab (etc.)

Hello dear community! My firefox keeps crashing when trying to open a tab or close a tab. I can't replicate it since it happens on random tab-closing and tab-opening. I t… (read more)

Hello dear community! My firefox keeps crashing when trying to open a tab or close a tab. I can't replicate it since it happens on random tab-closing and tab-opening. I think it's just crashing when doing something like clicking anywhere and NOT when doing nothing while the system is idling. Thank you for your help! Here's a link of the crash report: https://crash-stats.mozilla.org/report/index/8ba8940e-954c-4e92-9153-0313d0241001

Solved Archived 4 230

Error message on Yahoo comment sections

I updated Firefox yesterday and today I cannot access any comment sections on stories (Yahoo). I have re-booted my computer and cleared my cache. I looked at my privacy… (read more)

I updated Firefox yesterday and today I cannot access any comment sections on stories (Yahoo). I have re-booted my computer and cleared my cache. I looked at my privacy and security section of Firefox, but couldn't see anything that might affect this. In the past, I sometimes have to re-load the page to access the comments, but that is not working either. Here is the message that shows up: Oops, something went wrong :( We detected some connectivity issues therefore we’re unable to load the Conversation

Comments were working fine before the Firefox update.

Any suggestions?

Archived 3 230

Image Display Issue with Firefox Only.

Hello, I'm having an issue with how Firefox is displaying images on some of our product pages. The image appears to be zoomed in which cuts off the side of the product im… (read more)

Hello, I'm having an issue with how Firefox is displaying images on some of our product pages. The image appears to be zoomed in which cuts off the side of the product image. The exact same product page displays completely fine when using Safari and Chrome. I cannot figure out the issue. Please see attached images.

I have tried:

modifying the about:config page prefs:

   browser.enable_automatic_image_resizing
   browser.enable_click_image_resizing 

I have also tried resetting the zoom features (Command/Conrl +/-/0).

I have also tried reinstalling firefox and running the browser without any extensions.

None of these worked. Any suggestions?

Solved Archived 1 220

Youtube and some other site not loading

Dear Firefox Support, I am experiencing an issue with YouTube and some other websites not loading properly in Firefox. The sites continuously try to load but never fully … (read more)

Dear Firefox Support,

I am experiencing an issue with YouTube and some other websites not loading properly in Firefox. The sites continuously try to load but never fully display. I've attached a video link demonstrating the problem for reference: Video Link Video Link.

Could you please look into this issue? I’ve tried clearing the cache and disabling extensions, but the problem persists.

Thank you for your support.

Best regards,

Archived 3 190