Showing questions for topic:

new tabs

Why does hitting my Home button open another tab? It's irritating and unnecessary. How do I make it stop? For that matter, Why can't I open a new tab with my home page al… (read more)

Why does hitting my Home button open another tab? It's irritating and unnecessary. How do I make it stop?

For that matter, Why can't I open a new tab with my home page already open? I want Duckduckgo. You are bullying me into a blank page or a Firefox page. I used to have a choice.

Solved Archived 7 330

Menus are transparent in Win10 desktop Firefox

I use Win10 Firefox 153.0 x64 on my laptop, and any time I select a menu, the background is transparent, so I can't see the actual menu options, I have to guess what they… (read more)

I use Win10 Firefox 153.0 x64 on my laptop, and any time I select a menu, the background is transparent, so I can't see the actual menu options, I have to guess what they say when selecting them. Please either fix this, or tell me how to fix this.

Solved 7 50

Error code: PR_CONNECT_RESET_ERROR

I cannot use Firefox or Thunderbird I keep getting an error code: PR_CONNECT_RESET_ERROR The problem started straight after the latest update a few days ago. I have clear… (read more)

I cannot use Firefox or Thunderbird I keep getting an error code: PR_CONNECT_RESET_ERROR The problem started straight after the latest update a few days ago.

I have cleared the cache and cookies I turned off the addons and extensions I shut down the internet security I changed the proxy settings to "no proxy" I even changed cert9 to ccert9 and had firefox generate a new cert9

Nothing has worked.

HELP!

Solved Archived 7 673

Server not found

I get the server not found error on almost anything. Hmm. We’re having trouble finding that site. We can’t connect to the server at [literally almost any site] If you en… (read more)

I get the server not found error on almost anything.

Hmm. We’re having trouble finding that site. We can’t connect to the server at [literally almost any site] If you entered the right address, you can:

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)

The site usually loads after I wait like 2-3 mins before reloading the site, or I force reload it around 7 times, but I cannot find a way to make the issue go away. I have refreshed Firefox, I have uninstalled and reinstalled it fresh, I have opened Firefox in Troubleshooting mode and the issue persists. I am at the end of my wits. Someone please give me something else to try.

Solved Archived 7 317

Hyperlinks giving bizarre yellow box in upper right.

I have a Dropbox Paper document that I use for my bookmarks. It lists the name of the site (with link attached) and hints as to my username/password for any given site I … (read more)

I have a Dropbox Paper document that I use for my bookmarks. It lists the name of the site (with link attached) and hints as to my username/password for any given site I use.

For years, it has worked just fine, but trying to solve a different problem, something happened (in my settings?) that renders those hyperlinks non-working. When I click on, say Facebook, it formerly took me right to FB. NOW it gives me a weird yellow box in the upper right corner that says "about:blank" in the upper left of the box, and 3 white boxes at the lower right of the yellow box "Allow" "Deny" "Close." If I click on "Allow," I get a blank page. My navigation doesn't seem to recognize the links I've placed in the Doc.

A friend on FB posted a link to a YouTube video and when I clicked on that, I got the yellow box with the proper URL and a white box option to continue. I've tried to recreate that particular box, but, apparently, once it's accepted, it's OK from there on out.

I have tried deleting the link from the Paper Doc and reinstating it, and I still get the yellow box.

What have I done and how the heck do I get rid of that yellow box?

Solved Archived 6 140

Maps -- NOW I AM USING MORE THAN 5 CHARACTERS

I am trying to set the default Map application to Google Maps, which is the best. Apple is the worst. I like the Duck Duck, and want to keep it, but this map problem does… (read more)

I am trying to set the default Map application to Google Maps, which is the best. Apple is the worst. I like the Duck Duck, and want to keep it, but this map problem doesn't even allow Google Maps to appear in the search results!

This is an hard problem for me -- Apple sold out a long time ago and offer an inferior app.

Is there any solution?

BTW, I NEVER SUBMIT! I SEND.

Solved Archived 6 289

Large downloads are prone to failure

Good day, everyone, I've been using Firefox for several months since switching over when the migration to Manifest V3 in Chrome gained momentum. Initially, Firefox worked… (read more)

Good day, everyone,

I've been using Firefox for several months since switching over when the migration to Manifest V3 in Chrome gained momentum. Initially, Firefox worked flawlessly, but over the past couple of months I've encountered a recurring issue where downloads often fail -- sometimes right at the start and other times midway through -- especially with larger files.

I've encountered this issue across multiple machines, and changing the destination drive where the files are saved hasn't made any difference. Interestingly, the same files download without any issues in Chrome, so I've ended up relying on Chrome exclusively for downloads.

Has anyone else experienced this issue?

Thanks in advance!

Solved Archived 6 3865

Gmail file attachments

Hi, apologies I'm not very computer-literate, but my gmail has stopped allowing attachments such as images or files (just keeps saying attachments failed). I cleared a lo… (read more)

Hi, apologies I'm not very computer-literate, but my gmail has stopped allowing attachments such as images or files (just keeps saying attachments failed). I cleared a lot of old (large) emails from my email account and freed up a lot of space - but I still can't add attachments. I've checked Firefox and it's up to date - as are my ad blockers. Is there something else I can do like deleting Firefox and then reinstalling it to see if this helps - the problem is definitely when using Firefox (and not Chrome) as my browser.

Solved Archived 6 100

Firefox is appearing as an adblocker to some PCH links

Some Firefox option is adblocking some links in Publishers Clearing House emails. The same emails work OK in Safari. There are no adblockers (now or ever installed) on … (read more)

Some Firefox option is adblocking some links in Publishers Clearing House emails. The same emails work OK in Safari. There are no adblockers (now or ever installed) on this Mac. It's not the end of the world for me but it should be fixed for possible future use.

Solved Archived 6 200

Firefox has stopped obeying target="_blank"

Firefox has stopped obeying target="_blank" Started a month or so ago. Take a look at Firefox target="_blank" problem for details. There is not a topic in the dropdown l… (read more)

Firefox has stopped obeying target="_blank"

Started a month or so ago.

Take a look at Firefox target="_blank" problem for details.

There is not a topic in the dropdown list that remotely addresses this issue so I just selected Performance and Connectivity for the hell of it.

Solved Archived 6 278

Google drive not working on new update (133.0)

After yesterday's update, I'm not able to access files in Google Drive using Firefox on Windows. They're greyed out, and when I try to open one, a pop up informs me "This… (read more)

After yesterday's update, I'm not able to access files in Google Drive using Firefox on Windows. They're greyed out, and when I try to open one, a pop up informs me "This file can't be opened because you're offline." I'm certainly online, and it works on Chrome (ugh). Anyone else experiencing this?

Solved Archived 6 279

Upgrade to version 131.0 broke my Internet Bill Pay website

I use Internet Bill Pay through my bank, and it has always worked correctly with Firefox. I have enhanced tracking protection turned off for the site secureinternetbank.… (read more)

I use Internet Bill Pay through my bank, and it has always worked correctly with Firefox. I have enhanced tracking protection turned off for the site secureinternetbank.com and I have cookies authorized in my exceptions list. Today I got this message:

Why can't I access Bill Pay?

You might have cookies blocked or cross-site tracking prevented. Depending on what browser you're using, check your settings for these terms:

   Block third party cookies
   Cookie tracking
   Cross-site tracking

Make sure cookies are not blocked and cross-site tracking is enabled. Follow any additional instructions in your browser once you have adjusted these settings."

Bank says it hasn't changed anything, and no tweaks I tried on privacy settings fixed it. I believe it's an issue with the new version. Can you tell me how to fix it or let me know when Firefox will fix it? The site works fine in Microsoft Edge, but I'd like to avoid using Edge.

Thanks.

cps

Solved Archived 5 230

Copy and paste problem with screenshot

Just a few days ago, screenshot technique failed. I often copy an image from webpage. Right click technique. I am still able to do this. I have option of copy or Download… (read more)

Just a few days ago, screenshot technique failed. I often copy an image from webpage. Right click technique. I am still able to do this. I have option of copy or Download. Download works but Copy does not. When I try to paste the copy into my Word document, I get a blank image (a square that indicates there was an image but the actual image is not there). How can I get the paste mechanism working again?

Solved Archived 5 448

firefox 116.0.1 peacock tv error message --system configuration not supported

This is a recent problem. I used to watch Peacock on Firefox with my ad blocking extension. Now I cannot watch Peacock videos. The page My Stuff displays but once I click… (read more)

This is a recent problem. I used to watch Peacock on Firefox with my ad blocking extension. Now I cannot watch Peacock videos. The page My Stuff displays but once I click on a program or episode to watch, I get the error screen. (see words below) Even with no ad blocker, I get as far as an ad beginning, and then the error. I have already refreshed my browser. This did not help. I can watch Peacock on Edge. (PC windows 10)

ERROR MESSAGE: Something went wrong. Sorry, your system configuration is not compatible with Peacock. Please check the supported devices in our Help Center (6007).

Solved Archived 5 911

Thunderbird non responsive. SOLVED by disabling hardware acceleration

Need help with Thunderbird. No matter what I tried always comes back to the same problem. Problem: Keep getting message non responding. Very buggy, difficult deleting ema… (read more)

Need help with Thunderbird. No matter what I tried always comes back to the same problem.

Problem: Keep getting message non responding. Very buggy, difficult deleting emails (will delete after a prolong period of time > 5 sec). When typing a message there will be no characters then after a short period of time the charterer typed shows up. Sometime without and reason while using Thunderbird it close by itself.

What I have down to solve the problem: 1. Start in safe mode Thunderbird operates as expected with any issues. 2. Win 10 environment, closed all apps and made sure there was no extensions running. Made sure the only app open on the task manger was Thunderbird. NO SOLUTION FOUND 3. Download and install latest version of Thunderbird. NO SOLUTION FOUND 4. Created a new profile file. NO SOLUTION FOUND

Need help, what else is there to try short of a total Nuclear solution?

Solved Archived 5 437

Weird Firefox behaviour

Trivial example of "weird" behaviour: I have an Adobe Reader window open and a Google Chrome window open on my screen. I click on Firefox to open another window and both … (read more)

Trivial example of "weird" behaviour:

I have an Adobe Reader window open and a Google Chrome window open on my screen. I click on Firefox to open another window and both the Adobe and the Chrome windows are removed from my screen. No tiling. Just moved away. I can get the Adobe and/or Chrome window back, but then Firefox "disappears." This makes Firefox unusable for me. I have NOT changed any of my Firefox settings in probably years. Help please.

Solved Archived 5 190

opened Thunderbird and could not get to the inbox or any other folders—it shows only the start page (not donations page)

I opened Thunderbird and could not get to the inbox or any other folders—it shows only the donations page. This is not okay. I do donate. Not much, not too often, but I d… (read more)

I opened Thunderbird and could not get to the inbox or any other folders—it shows only the donations page. This is not okay. I do donate. Not much, not too often, but I do. However, if I open e-mail client and want to use it, then this is not a right moment to asking for donations. Or I should be able to do what I came to do and deal with donations issue later.

If you want users to pay for Thunderbird, it is of course okay, but please let us know in advance, give some time to mull it over and then clear the sheets. It is most inconvenient when this kind of issue is raised when you actually need to do something. And the message is unclear - how often and how much I need to donate (pay) in order to get to use Thunderbird without interruptions?

Thank you in advance and I do like Thunderbird. Just not this approach.

PS. Sorry for my bad English, not native speaker. PPS. Or, maybe this is some error that donations page does not "go away"?

Solved Archived 5 200

Thunderbird crash startup @ thunderbird

Thunderbird stopped working and crashes at startup. It fails also in safemode. Any idea? Detailed information below: AdapterDeviceID: 0x4690 AdapterDriverVendor: mesa/iri… (read more)

Thunderbird stopped working and crashes at startup. It fails also in safemode. Any idea?

Detailed information below:

AdapterDeviceID: 0x4690 AdapterDriverVendor: mesa/iris AdapterDriverVersion: 23.2.1.0 AdapterVendorID: 0x8086 Add-ons: default-theme%40mozilla.org:1.3 AvailablePageFile: 0 AvailablePhysicalMemory: 3816996864 AvailableSwapMemory: 2044719104 AvailableVirtualMemory: 24182190080 BackgroundTaskMode: 0 BuildID: 20240417192958 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 0 CrashTime: 1729614811 DOMFissionEnabled: 1 DOMIPCEnabled: 1 DesktopEnvironment: ubuntu:gnome EMCheckCompatibility: true GpuSandboxLevel: 0 GraphicsNumActiveRenderers: 1 GraphicsNumRenderers: 1 HeadlessMode: 0 InstallTime: 1714494098 IsWayland: 1 LastStartupWasCrash: 1 Notes: Ubuntu 22.04.4 LTSFP(D00-L1000-W0000000-T010) WR? WR+ EGL? EGL- GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 162 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1729614649 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20240417192958","version":"115.10.1","vendor":null,"displayVersion":"115.10.1","platformVersion":"115.10.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":false},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":31760,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Linux","version":"6.5.0-28-generic","locale":"fr-FR","distro":"Ubuntu","distroVersion":"22.04"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":"Mesa Intel(R) UHD Graphics 770 (ADL-S GT1)","vendorID":"0x8086","deviceID":"0x4690","subsysID":null,"RAM":0,"driver":null,"driverVendor":"mesa/iris","driverVersion":"23.2.1.0","driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1200}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"webrender":{"status":"available"},"wrCompositor":{"status":"blocked:FEATURE_FAILURE_DISABLE_RELEASE_OR_BETA"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":null,"hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["fr-FR"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["fr-FR"],"regionalPrefsLocales":["fr-FR"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":false,"background":false},"userPrefs":{"browser.fixup.alternate.enabled":false,"browser.search.region":"FR","network.trr.strict_native_fallback":false,"security.tls.version.enable-deprecated":true,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":0,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":19727,"firstUseDate":19727},"addons":{"activeAddons":{},"theme":{},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} Throttleable: 1 TotalPageFile: 35349712896 TotalPhysicalMemory: 33302896640 UptimeTS: 161.82273505 Version: 115.10.1 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Solved Archived 5 180