All Products Community Forum

hello I left account A (Google) and I am mainly using account B (Google) now. However, when I search for the mail of account A, it only shows the result, but after clicking it, it shows that there is no mail. How can I recover it? This is because the most important mail is in account A. PLEASE HELP ME....

Hello, I've installed Thunderbolt and added my Outlook account. However, none of the folders I created in Outlook have been copied over. Only the standard built-in folders e.g inbox, junk, sent etc were setup in Thunderbolt with all the mail from the other folders in the inbox. This is not very helpful.

How do I set up the Thunderbolt account so that the folders (and contents) are matched with the folders (and contents) in Outlook? Thanks

After changing from POP to IMAP to fix the earlier delivery problem, I have lost the existing file structure, filters, etc. Comcast email is coming in fine but there are only 6 folders while there should be 47 and all the filters s are gone. I have tried rebuilding the current global-messages-db.sqlite file but it stops after 12 hours and was only 10% finished at 2 GB instead of the prior anticipated 16 GB. These are the Profile directories: 04/28/2025 12:53 AM 26,073 MB 3249x1co.default-esr-3 04/27/2025 11:30 PM 358,524 MB 6rvpjum0.default-esr-2 11/21/2024 09:29 PM 249,883 MB 6rvpjum0.default-esr-2_sav 11/21/2024 09:29 PM 6.3 MB dvldbfwi.default-release

How can I resurrect my file system and filters?

This started for me today on Thunderbird for Linux Mint 128.10.2esr.

I have searched this and found others have had this problem off and on since 2019 or before.

I have not found a useful solution.

So, what changed?

Why?

How to return to the previous functionality which was just fine for my needs?

thanks in advance for any help

Running version 128.10.1esr. This version and the two previous mark 50% of incoming emails as ***SPAM*** and put in Junk folder. Turned off SpamAssasin. Marked all as not junk. Added all addresses to address books. Nothing fixes this problem. There is no way to contact Mozilla directly for a solution so I am posting here. No, this is not email coming from a third party account like Gmail. No, it's not inheriting spam designations from another server. This is broken junk settings on the previous two versions of Thunderbird. Mozilla, please fix this.

I installed Thunderbird 138.0 a couple of months ago and was really pleased with its reliability and simplicity. About a month ago, it stopped retrieving emails from our local ISP. After a few very frustrating days of trying to fix the problem myself, I contacted our ISP. They told me that everything on their end was fine, but that I should probably change my password, just in case. I did that and Thunderbird started to work again as usual. About a week later it stopped again and nothing I try fixes it. I can't keep going to my ISP to change my password. The same thing is happening to Thunderbird on my Android phone, except every once in a while, it downloads 20 or so emails, then days of nothing. Its intensely frustrating! Your insight and help would really be appreciated. Thanks, Audrey

Hi,

  I am having issues receiving current emails on my desktop. I am recieving them on my phone and laptop fine but my desktop has stopped. Can someone please contact me to fix this issue?

Kind regards, Arron

I created a 2nd account years ago and it has worked since then. Now when I create a third account, it works well but when I disconnect I loose the account and have to recreate it again. How come?

Greetings,

Thunderbird is sending the drafts it autosaves to the person I am emailing.

I know that thunderbird to Gmail connectivity is, well, very bad to say the least, however I have only found one post online about it, which led not to answers.

PLEASE help.

Thanks in advance, -MK

Copied Thunderbird Profile from Windows 10 PC, pasted to Windows 11 PC - No email history or address book

I followed the steps to copy the profile from the old PC and paste it into the folder on the old PC.

Thunderbird is using that profile, but there are no email history or address book.

I have tried all the resetting of passwords and each item in the account settings ( I think I have). Each time when I test it says that the incoming server was found. Nothing about the outgoing server. I'm using Windows 11 and I think the latest Thunderbird version. I really need help to get past this. Further, when I attempt to send with "Control - Enter " keys, The error message uses the wrong server name.

My Thunderbird app worked fine for over a year and then I noticed that it had stopped downloading after December 20, 2024. I was able to write emails and send them successfully but none of my incoming emails arrived (I have access over my phone). This problem occurred shortly after my APP upgraded to Thunderbird version 128.5esr. I've downloaded the Thunderbird installer and run it but the program still refuses to download my emails. Is their anything I can do without having to find a replacement? I am running windows 10 on an HP laptop I bought in about 2011. Thanks Vic Bastron [email removed]@yahoo.com

I am trying to set up for a friend the Thunderbird email client for his BT internet account but am encountering problems.

When using the BT recommended settings: POP3 settings Incoming Mail Server: mail.btinternet.com Port: 995 SSL Encryption: SSL/TLS Username: email address xxxxxxxx@btinternet.com Password: btinternet password SMTP settings Outgoing Mail Server: mail.btinternet.com Port: 465 SSL Encryption: SSL/TLS Authentication: btinternet password Username: email address xxxxxxxx@btinternet.com Password: your btinternet password

I receive the message “Unable to login in at server. Probably wrong configuration, username or password.

However if I change the POP connection security to “None”. All is well.

Can somebody please advise.

Thank you.