Showing questions for topic:

Archiving

Wouldn't it be nice if we could filter all emails in our INBOX by their date received/sent, then Select All, and move them to an Archive folder? If only by YEAR, say 202… (read more)

Wouldn't it be nice if we could filter all emails in our INBOX by their date received/sent, then Select All, and move them to an Archive folder? If only by YEAR, say 2023, then into that Archive sub-folder - this would make emptying one's INBOX easier. Or am I an idiot, and this is already possible?

Solved Archived 9 497

GoDaddy domain email account on Thunderbird email client

Need help setting up my domain name with godaddy and Thunderbird email client. need to get DNS Records from godaddy also. Having more trouble with this than I should, I t… (read more)

Need help setting up my domain name with godaddy and Thunderbird email client. need to get DNS Records from godaddy also. Having more trouble with this than I should, I think. I have already setup an email account on Thunderbird with earthlink/mindspring and icloud. No problems at all, in fact, both were very simple. But no so much with the domain name and godaddy. Any assistance will be greatly appreciated.

Solved Archived 2 484

Migration to Thunderbird

Hi, I use Firefox and would like to migrate over from Gmail to Thunderbird. I'm getting fedd up with Google trying to overpower me with everything. Q1, if I download and … (read more)

Hi, I use Firefox and would like to migrate over from Gmail to Thunderbird. I'm getting fedd up with Google trying to overpower me with everything.

Q1, if I download and install T/Bird will it run my gmail and icloud emails

Q2, will I have to e mail everyone to say not to use Gmail, they must now address me at T/Bird?

Q3, How easy is it to empower T/Bird to control my 2 mail accounts?

Cheers,

Colin

Solved Archived 1 473

Constant Mail Delivery Failure

Hello, Is there someone who cam help me fix a 'constant mail delivery failure' issue ? I've been experiencing for a while now that some emails I'm sending get returned wi… (read more)

Hello,

Is there someone who cam help me fix a 'constant mail delivery failure' issue ?

I've been experiencing for a while now that some emails I'm sending get returned with the 'mail delivery failure' notification.

Recently though I added a new email address to the Thunderbird dashboard, and when I am sending an email from this account I now get a 'mail delivery failure' notification with every email I sent.

I used to shut down my laptop, and restart it again, and usually that enables the email I've tried to send go through.

At this point, with that new email address, this trick doesn't even help anymore.

If there is someone knowledgeable about this topic, and willing to help me out, please do.

Kind regards,

Christiaano

Solved Archived 6 466

Unable to create a new email account in Thunderbird 140 (accounthub)

The automatic setup fails to find the settings when creating a new mail account. Manually setting up the account settings returns an error that Thunderbird can't find th… (read more)

The automatic setup fails to find the settings when creating a new mail account.

Manually setting up the account settings returns an error that Thunderbird can't find the server. The system has no issues finding the server. Calendar in Thunderbird has no issues finding the server but when trying to setup an email account I get the error that it can't find the server.

Pressing continue creates the settings but fails to create a username and password for the account.

There is now way to create a username and password for the account so it fails to connect to the server.

There is no way to create an account by providing all the information. We don't need a nanny, we need something that works.


Why did we mess with something that worked? How do I add an account manually?

Solved Archived 4 465

thunderbird snaps broke all content-handling applications

When I upgraded my ubuntu system from 22.04 to 24.04, I was compelled to accept the conversion of thunderbird to snaps. Now none of the applications -- like http handler … (read more)

When I upgraded my ubuntu system from 22.04 to 24.04, I was compelled to accept the conversion of thunderbird to snaps. Now none of the applications -- like http handler -- will run because snap maps them all to something under /run/usr/... AND THEY WON'T RUN FROM THERE I cannot even use Help to make a donation! I need to be able to get to vivaldi, firefox, libreoffice and others. Every time I enter one in the application box, the snapper remaps to /run/user/... I try to find that location and it's not there -- of course it won't run! -- and the application won't work. screenshots attached

Tell me how to roll back from v128.3.1esr to a version without snaps -- without losing 10 years worth of email!

Solved Archived 5 458

How can I change the background colour of a reply or forwarded message I am composing?

I have received an HTML-formatted message, which arrived with a red background colour. When I reply or forward that message, the message composition window appears with t… (read more)

I have received an HTML-formatted message, which arrived with a red background colour. When I reply or forward that message, the message composition window appears with the same red background colour, and with black text. The resulting black text on a red background is hard to read.

How can I change the background colour of the reply or forwarded message which I am composing? How can I override the background colour set by the sender in the original message?

Note that I am asking about the background colour of a message which was set by the sender. I am not asking about how to set the default colour of messages I compose from scratch. Nor am I asking about how to set the background colour of Thunderbird windows or UI elements.

Thank you in advance.

Solved Archived 8 453

Emails disappeared - folders empty

I am using Thunderbird 115.5.2 (64-bit) on an older iMac on OS 10.12. I have four email address accounts, all gmail, and using POP. I have stored emails I wanted to keep… (read more)

I am using Thunderbird 115.5.2 (64-bit) on an older iMac on OS 10.12. I have four email address accounts, all gmail, and using POP. I have stored emails I wanted to keep in sub folders in Local Folders. This has all worked well for years.

Yesterday I lost lost all content from some of the subfolders in Local Folders, while some retained some content and a few seem intact. I also lost most emails that had arrived in the inboxes in the last week. The folder pane still shows the accounts, with their own set of folders. As usual, the inbox folders are highlighted with the number of new emails downloaded from the Gmail server to each address, but I can not see them in the message pane, or find them anywhere else. I sent a test message from one of my addresses to another – It didn't show as sent in Thunderbird, but did go through the gmail server and the message count of downloaded messages on the recipient address went up by one, but I couldn't see the email. Then I tried clicking on the folder "properties" then 'Repair Folder' but nothing happened, although the information on that window showed the number of messages and MB that I would expect to be in that folder, rather than what was there, which presumably means they may still be in there somewhere? I would be very grateful for help – I'm not tech savvy and feeling completely lost.

Solved Archived 2 445

Draft email disappears in Microsoft Exchange Account

I have a Microsoft Online Exchange email account configured in Thunderbird 142.0 as an exchange account (not IMAP). I had a draft email in the drafts folder that was cre… (read more)

I have a Microsoft Online Exchange email account configured in Thunderbird 142.0 as an exchange account (not IMAP). I had a draft email in the drafts folder that was created using Outlook Web Access (OWA). Upon saving the email in Thunderbird, the email completely disappeared from the drafts folder. This email was not found in trash, sent items, outbox or anywhere else. Further if I create a new email message and click save or save as draft it appears momentarily in the drafts folder then completely disappears and cannot be found.

In Account Settings > [Exchange Email Account] > Copies & Folders > Drafts & Templates > Keep draft messages in: I have "Drafts" Folder on: [Exchange Email Account] set. If I change this to Local Folders, the draft message does not get lost (but also does not sync in exchange).

I also have a Gmail account in Thunderbird which does not exhibit this behavior of losing drafts. This is a fresh installation of Thunderbird.

Solved Archived 2 434

Some filters not working

I have 21 filters set up in Thunderbird (originally on the Mac, now on Windows). This is for an IMAP account. Most of the filters are simple, one match, mark message as r… (read more)

I have 21 filters set up in Thunderbird (originally on the Mac, now on Windows). This is for an IMAP account.

Most of the filters are simple, one match, mark message as read, move to a folder. A few have multiple matches, but the same mark read and move to folder steps.

Some filters work fine, some do not work at all. The ones that are not working are the simple single match ones. There's nothing in the filter log showing what the issue might be. The filter in question doesn't show up.

What can I do to track down what the issue might be?

Thanks.

Solved Archived 15 433

Fully delete emails so they do not continue to use storage space in Thunderbird user profile folders

I am hoping to reach the people who actually design and fix and update Thunderbird. My specific questions are: 1. When I "permanently delete" messages (by deleting them … (read more)

I am hoping to reach the people who actually design and fix and update Thunderbird. My specific questions are: 1. When I "permanently delete" messages (by deleting them from Trash or directly using Shift plus Delete keys), are they really removed entirely, or are they still recorded in the user profile folders? 2. From my observation, it seems that even if the content is removed, the space it occupied is still there in the profile/s because the size of the folders only seems to increase, even if I have had a big clear out. Is this correct? The reasons for my questions include: The need to be able to truly permanently delete some emails e.g. for security reasons like scam emails etc, or to be able to manage the storage space I need to back up the profiles on external devices -- Many times there are duplicate emails, or attachments that are no longer needed because they have been saved elsewhere or originated from my system, etc. Though I do wish to keep and store some emails in Thunderbird's local folder system, there are also many that I do not need or want at all, either immediately or after some time has elapsed.

Solved Archived 6 429

Importing Archived Gmail Messages Into Thunderbird

I recently upgraded my OS from WIN 8.1 to WIN 10.0. Previously, I had installed Thunderbird in order to download my Gmail messages etc and import them to TB locally for a… (read more)

I recently upgraded my OS from WIN 8.1 to WIN 10.0. Previously, I had installed Thunderbird in order to download my Gmail messages etc and import them to TB locally for archival purposes. When I upgraded to WIN 10.0, it was a clean install so TB and all the data was deleted. I have backups of the Gmail files I previously imported to TB but it seems the instructions are not clear on how to get them back into TB locally. I want to be able to search and read these emails when needed, since I deleted them from the Gmail server

Solved Archived 10 413

Cannot Delete Drafts

Good morning, I cannot delete drafts in my draft folder. I have sent the emails, but they are still in the drafts folder. Does anyone have a solution to this problem? I n… (read more)

Good morning,

I cannot delete drafts in my draft folder. I have sent the emails, but they are still in the drafts folder.

Does anyone have a solution to this problem? I now have 22 emails in my drafts folder. When I delete them, they immediately re-appear.

TIA, Leslie

Solved Archived 17 394

How to eliminate unwanted folders

Oh, woe is me. I had both Thunderbird and Firefox open on my desktop, and thought I was typing into Firefox's address bar. But Thunderbird was actually 'live' (selected… (read more)

Oh, woe is me. I had both Thunderbird and Firefox open on my desktop, and thought I was typing into Firefox's address bar. But Thunderbird was actually 'live' (selected?) on the desktop, so that's where my keystrokes went. Not sure what I typed or where the cursor was, but suddenly I have two folders in the left Thunderbird pane that I can't figure out how to get rid of. They are both just above my Local Folders: Templates and Archives folders for one email account, and an Archives for another. All three folders are empty (Archives had "2025" subfolders, but I was able to delete those). Keyboard strokes generated these, but they don't delete. What can I do? Can I navigate with Windows Explorer to where these folders actually reside and delete them there? I sure don't want to mess anything up. Many thanks in advance!

Solved Archived 14 386

"Unified Folders" view, "Inbox" not just showing Inboxes, but also showing every eMail in every directory and subdirectory of every account

In my "Unified Folders" view, selecting "Inbox" in the navigation tree is not just showing Inboxes, but also showing every eMail in every directory and subdirectory of ev… (read more)

In my "Unified Folders" view, selecting "Inbox" in the navigation tree is not just showing Inboxes, but also showing every eMail in every directory and subdirectory of every account, which defeats the purpose of organizing eMails into a directory structure. I'm coming from Outlook, which doesn't do this. I'm used to being able to keep my Inbox clean by moving eMails to various directories so that I can save them, yet have them out of the way, and keep a clean Inbox screen.

Is there any way to tell Thunderbird to show my only those eMails that are in the "Inbox" folder in each of the Unified accounts, rather than showing me every eMail at every depth in the directory tree for all accounts?

Thanks for any help with this!

Solved Archived 4 384

What are virtual folders?

The first fix in the [release notes] says: "Large virtual folders could be very slow" What are virtual folders? I can't find anything about it in the documentation. Is th… (read more)

The first fix in the [release notes] says:

"Large virtual folders could be very slow"

What are virtual folders? I can't find anything about it in the documentation.

Is this supposed to fix the ongoing Quick filter issue with large folders? (It still freezes)

Solved Archived 1 384

Web page triggered by clicking on email subject in the list pane

Recently, I have experienced an erroneous browser launch, simply by clicking on the title of the message in the list pane. This problem seems to occur when clicking on e… (read more)

Recently, I have experienced an erroneous browser launch, simply by clicking on the title of the message in the list pane. This problem seems to occur when clicking on emails from a particular UK supermarket (tesco.com) and the web page opened has a long and complicated URL, but the page contains only a single pixel which shows up as a white dot on a black background.

Obviously, it is likely that there is something strange about that source, but the problem doesn't occur if I click on the same email in a different email client (in this case Evolution).

I have tried various Settings as advised by web searches and also the solutions suggested in Thunderbird Help (Troubleshooting Mode and Troubleshooting Information).

I am running Thunderbird 140.5.0esr (64-bit) on Kubuntu Linux 24.04.

Solved Archived 12 383

Duplicate/ Ghost POP3 subfolders- automatically created by Thunderbird

Background- We’ve been using Thunderbird on a Windows machine for around 15 years (Win 11 for the last 3-4 years). Me and my wife use the same app. We each have an IMAP a… (read more)

Background- We’ve been using Thunderbird on a Windows machine for around 15 years (Win 11 for the last 3-4 years). Me and my wife use the same app. We each have an IMAP account for online mail. Also we each have a separate POP3 local folder for our older ‘saved’ emails. Thunderbird is just pointed towards one POP3 local folder at a time. So our accounts are: IMAP mail address A, IMAP mail address B, Pop3 account A or B.

If I want to look at my ‘saved’ emails I just swap Thunderbird account settings so it points towards my local POP3 folder. Normally Thunderbird local folders are directed to my wife’s POP3 folder. Windows explorer says her local folder contains 1,875 Files and 256 subfolders. It uses around 19 Gb of disk space, and the largest subfolder is almost 4GB (it’s a *.sbd folder). She likes to keep all her old emails!.

The problem is:

In recent years Thunderbird seems to automatically create copies of a subfolder that she created called ‘Gen’. (short for 'General'). See image.

These auto-created subfolders are called Gen1, Gen2, Gen 3 etc. They go up to Gen 6.

Some of the emails in these auto-created folders appear to have subject headings that she recognises, but they might have no content or junk content. More often the mails appear to be exact duplicates of other mails, but they are probably not exact duplicates. The ‘remove duplicates’ add-on does not recognise them as duplicates, so we are left with many copies of mails that look exactly the same to us, but are subtly different.

We have tried to delete the unwanted additional emails from these ‘gen’ subfolders, but this generally doesn’t work. Sometimes it just appears to result in another ‘gen’ subfolder being created. It's a bit like 'Whack a mole'!

We have a suspicion that the ‘Compacting’ process may sometimes result in more ‘gen’ subfolders being created.

My wife has many other subfolders in her POP3 directory but they mostly work fine. It’s mainly the ‘Gen’ subfolder that creates problems, though 1-2 other subfolders hint at a similar issue.

When I switch the Thunderbird local folders to look at my POP3 folder I have no problems at all. My POP3 folder is much smaller than my wife’s. (3 Gbyte, 1,297 Files, 174 Folders)

We’re running Thunderbird 128.6.0esr (64-bit), but the problem occurred with previous versions of the programme (over a period of several years). We only have two add-ons. ‘Remove Duplicates’ and ‘import export tools NG'.

Can anyone suggest how we stop the auto-creation of these subfolders? Many thanks in anticipation!

Solved Archived 1 382